Chapter 11: Problem Solving
1. What is problem solving, and why is it important?
2. What is the problem space and its components? Illustrate using examples.
3. How do algorithms and heuristics for solving problems differ? Illustrate with concrete
examples.
4. What is analogy? How can it be used to solve problems? What factors facilitate or hinder
people’s use of analogy in solving problems?
5. What is means-end analysis? How can it be used to solve problems? What factors
facilitate or hinder people’s use of MEA in solving problems?
6. How does expertise affect problem solving? Illustrate using details from research
findings and everyday experience.
7. How do functional fixedness and mental sets affect problem solving?
8. What is the difference between ill-defined and well-defined problems?
9. How might insight, incubation, and divergent thinking facilitate problem solving?
Illustrate using examples.
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