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Professional in Human Resources
What are the elements of a business continuity plan? - correct answer 1. Testing and Exercises
- Plan Development
- Recovery Strategies
- Business Impact Analysis Which of the following steps occur before a subcommittee studies the bill and conducts hearings? - correct answer The bill is numbered and referred to a committee. A committee examines the bill and determines its chances of passage. For what reason does has a drug test lawfully been issued in this instance? - correct answer Reasonable Suspicion and Cause Defamation - correct answer A company representative gives a misleading reference for a former employee Employment-at-will - correct answer A veteran employee gives three weeks resignation notice Negligent hiring and retention - correct answer A company fails to do background checks on an employee who has a history of theft Respondeat Superior - correct answer A company is liable for an employee who stole investment funds Constructive Discharge - correct answer An employee resigns because the employer fails to investigate a harassment claim Onshore - correct answer You outsource a public relations event for a new product to a company located in the same town
Offshore - correct answer Owning to an economic downturn, an American-based company decides to subcontract their marketing needs to an overseas company Nearshore - correct answer Due to the shortage of experienced financial analysts, you seek the services of a firm in a neighboring country Broadbanding - correct answer The number of pay grades is reduced to help streamline administration Pay ranges - correct answer Market survey data is referenced to establish the midpoint pay range Compa-ratio - correct answer Employee base pay is compared to the midpoint of the pay range Range spread - correct answer Dollar ranges are established for different roles Pay grades - correct answer All jobs within the certain groups are compensated similarly Which functions are typically performed by an HRIS? - correct answer 1. Identifying required employee skills and experiences
- Storing data related to employee productivity
- Automating payroll and accounting activities Which are the common types of health care plans offered to employees? - correct answer Indemnity plans, health maintenance organizations, and preferred provider organizations What are the privacy concerns in the workplace? - correct answer 1. Protection of computer files
- IT security
contain employee contributions, and the proportion employees pay toward a specific benefit. Which common law tort applies when a customer experiences verbal abuse from an employee who is known to demonstrate disrespectful behavior on the job? - correct answer Negligent hiring and retention Values - correct answer What is important to an organization Vision - correct answer Where an organization wants to be Mission - correct answer How an organization will achieve its goals Identify the most accurate definition of benchmarking - correct answer The practice of comparing job salaries and benefits against similar jobs in the industry Which approach would you recommend to improve Grant's performance? - correct answer A performance improvement plan Turnover statistics - correct answer You divide the number of people who left the company's employ, per year, by the average number of individuals employed per month. Then multiple the quotient by 100. Cost per hire - correct answer You calculate the sum of advertising and recruiting agent expenses, plus the referral compensation, divided by the number of people employed over a given period Selection ratios - correct answer You divide the number of qualified applicants, say 10, by the total number of overall applicants, 25 What is Steven's compa-ratio? - correct answer 80%
Which options are privacy concerns for the employee and employer? - correct answer Invasive employee monitoring, IT monitoring, corporate espionage and identity theft, and protection of proprietary information What are some examples of effective retention strategies? - correct answer Offer a competitive benefits package that includes health care and life insurance, make improvements based on information gathered from stay interviews, allow flextime and telecommuting to provide a healthier work/life balance. Turnover rate - correct answer Determining the number of employees who were let go in a year and calculating the total number of resignations that occur in a given year Exit interview - correct answer Providing an opportunity for candid feedback and discovering the competition's current salary offerings What elements should you include to help management make an informed decision?
- correct answer You'd like to access the impact of employee relations programs at the company using turnover rate as a metric. How can you do this? - correct answer Divide the number of employees who exited the company during the year, by the average number of employees during the year, and then multiplying that amount by 100 McGregor's Theory X and Theory Y - correct answer One type of manager believes that people are motivated by basic needs, where others assume people are competitive Herzberg's Motivation-Hygiene Theory - correct answer Satisfiers are factors that motivate people and dissatisfiers are factors that demotivate McClelland's Theory - correct answer High performers set achievable goals and address a problem rather than leave the outcome to chance
Step 3 - correct answer The EEOC provides a copy of grievance to the employer Step 4 - correct answer The EEOC makes a determination regarding a reasonable case Which of the following actions relate to an organization's responsibilities? - correct answer Receiving and managing customer work or service orders and creating products and services and delivering them to customers Which technique has been used to resolve the company's dilemma? - correct answer Divesting a business Which steps are involved in the design phase? - correct answer Identify necessary content, identify the target audience, choose an instructional designer, and determine training objectives Determine the impact of trade restrictions on the organization: Which PEST factor should you focus on? - correct answer Political The documentation that HR has kept pertaining to employee benefits should date back how many years in order to be compliant? - correct answer Six years Which techniques can you use to increase creativity and innovation in the workplace? - correct answer Establish a company culture that values problem solving, offer challenging but flexible jobs, and implement a performance-based rewards program predictive validity - correct answer Measures whether an individual will have the needed knowledge, expertise, or attributes to perform the job in the future content validity - correct answer Measures how effectively the selection tool's subject matter describes the knowledge and expertise needed to do a specific job
construct validity - correct answer Measures how effectively the tool analyzes the prescribed characteristics concurrent validity - correct answer Measures whether an individual has the needed knowledge, expertise, or attributes to preform the job at the present time
