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PURE CERTIFIED FLASHARRAY IMPLEMENTATION
SPECIALIST EXAM PAPER 2026
COMPREHENSIVE STUDY GUIDE
โ Are work flows saved in the update set? Answer: From SN docs: Changes made to a workflow version are not added to the update set until the workflow is published, at which point the entire workflow is added into the update set. Update sets store workflows as a single Workflow [wf_workflow] record and only retain the latest version with the update type of Workflow โ When checking code steam for "null value", what is the API call? Answer: Several answers to confuse (.empty() .null()) but '.nil()' checks to see if variable is empty string or value 'null' With script-based conditions, use the nil() or != evaluation โ To improve performance of business rules, what API call is strongly recommended to avoid? Answer: current.update() โ Where are 'gs.log()' messages stored? Answer: Logs a message to the system log and saves it to the syslog table. Remember two input parameters (the 2nd is optional): String Message and String Source, i.e.:
gs.log("The are currently " + categoryCount + " incidents with a category of " + category, "Incident Counter") โ High security with default deny access to all, a Table is added with ITIL read access to application & module, does the ITIL user:
- Not see any fields under the modules (no access)
- or read only to the fields
- or full CRUD access to the fields? Answer: Best answer, but have not verified is that the ITIL user cannot see fields under the module(s) โ What happens if a row level rule and a field level rule are in conflict? Perhaps my row level field indicates that I shouldn't be able to write to a particular row, but the field level rule indicates I do have write access? Answer: Both rules must be met before an operation is allowed. So, given a row level rule on incident, and a field level rule on incident.number, access to the number field would be allowed only if both rules evaluated to true. โ What if there are two rules for incident.number (field)? Answer: The system will evaluate both rules and if either is true, then the requested access is allowed. โ What is the 'legal' contract between Professional Services and the customer? What is the StartNow phase is this document is reviewed for agreed upon requirements? Answer: Statement of Work (SOW)
โ Is ServiceNow a Single or Multi Tenant Software as a Service (SAAS)? i.e. ServiceNow provides customers with a dedicated database, application and data isolation using which one of the following models? A. Single-tenant B. Multi-tenant Answer: A SN instance is Single-Tenant, but within an instance 'Domain Separation' can be implemented: Domain separation does two things:
- Separates data
- Separates administration (workflow, policy, and UI definition) Domain separation is best for those organizations that want to:
- Enforce data separation between business entities.
- Customize business process definitions and user interfaces for each domain.
- Use a single instance of ServiceNow to maintain global processes and global reporting. โ When is an instance backed up? Answer: Every 24 hours โ Question based upon the definition of SDLC (System or Software Development Life Cycle) Answer: SN definition is: SDLC - Software Development Life Cycle Plugin further extends upon the Release Management v2 Plugin by adding some new structures to accommodate the Software Development Life Cycle
โ What is the 'SSO bypass' web page? How do you test SSO using the bypass method? Answer: ~/side_door.do โ Sometimes a confusing definition of consumption/publishing of web services when integrating external data sources/targets. Answer: - Publishing a web service requires accessing > 'New Inbound Web Service' module
- Consuming a web service requires accessing > 'New Outbound Web Service' โ How is the 'cache' cleared in an SN instance? Answer: Enter 'cache.do' from the 'type filter text' (TFT) field or appended to the instance web address in the browser address bar. โ If you want to have a default value for the short description field for a change that extends the task table, which approach is best practice? a) Create a new short description field b) Set the default value for the short description field c) Create a Dictionary Override d) Create a Client Script Answer: c) Create a Dictionary Override
โ How do you limit the scope of a variable? a) you declare variables inside a function b) you declare variables using == operators c) you use a comparator such as != d) you declare variables outside a function Answer: a) you declare variables inside a function โ which table stores the details of table and inheritance? a) task b) sys_db_object c)cmdb_ci_relationship d) sys_audit Answer: b) sys_db_object โ Which protocol is used to connect mid server and servicenow? a) http b) https c) FTP d) soap Answer: b) https
โ Which Webserver is used by servicenow? a)Tomcat b)Weblogic c)WebSphere d)None of the above Answer: a) Tomcat โ Which Database is used by servicenow? a) Oracle b) MSSQL c)Sybase d) MySql Answer: d) MySql โ How do you start the debugging of security rules? a) start debugging b) debug security c) watch field name d) debug business rules Answer: b) Debug Security
d) sys_dictionary Answer: c) Task table is not inherited from any table โ Which is the following is true regarding the task table? a) Task is extended from a parent table such as Problem, Change, Incident, etc. b) Applications cannot extend from the Task Table c) Only Problem, change, and incident can be extended from task d) Any application can be extended from Task Answer: d) Any application can be extended from Task โ Can StartNow stories and/or sprints be part of different Releases? Answer: Still researching this...Study the Implementation Bootcamp documentation about StartNow SDLC โ How is the burn down defined from Release? a) Total points - completed points b) Sprint points - stories in "TESTING" c) Story points - sprint points d) none of the above Answer: a) Total points - completed points
โ Which of the following is NOT true about business rules? a) They execute server-side b) g_scratchpad is a global variable c) They can be executed on query d) g_form is accessible Answer: d) g_form is accessible โ Why would a client require VPN tunnels to ServiceNow? a) To encrypt a mail server b) To encrypt communication to a ServiceNow instance c) To encrypt data from ServiceNow to a MidServer d) None of the above Answer: a) To encrypt a mail server โ How do you access the amount of memory a ServiceNow instance is using? a) Navigate to system logs b) stats.do c) submit a HI ticket d) users do not have access to server information Answer: b) stats.do
b) Data Population and Automation c) Authentication and Data Modification d) Data Population and Authentication Answer: d) Data Population and Authentication โ How do you extract the WSDL for a table? a) ?WSDL b) open a HI Ticket c) create a LDAP service d) create a business rule Answer: a) append ?WSDL to URL i.e. https://demo.service-now.com/incident.do?WSDL more generically '.do?WSDL' โ Which of the following does a UI Policy affect? a) Form View b) List View c) Access Control d) Client Script Answer: a) Form View โ A sys_id is which of the following:
a) a unique 16 bit GUID b) a unique 32 character GUID c) is unique record d) both b and c Answer: b) a unique 32 character GUID value (be careful of a misdirect if this is a value or variable) โ Which of the following will increase the performance for a client script: a) using GlideAjax for server calls b) using glide record c) using callback functions for GlideAjax d) a and c Answer: d) a and c (the question may also reference 'server side includes' and/or .get reference() call) โ How do you secure a field on a form? a) use a UI Policy b) use a ACL rule c) use a Client Script
โ Customer is seeing non sequential Task/Incident/Change numbers, how is this addressed/corrected? Answer: Change the value of > System Properties > System 'Assign a task number only upon insert (prevents unused numbers).' to 'Yes' โ How do you access a variable inside a Record producer script? a) g_form.getValue() b) producer.variablename c) current.variablename d) g_form.getVariable() Answer: b) producer.variablename โ Does servicenow stores the LDAP Password? a) Yes b) No Answer: b) No โ Where does servicenow stores the LDAP password? a) In LDAP connection URL b) In user password field
c) In encrypted password field d) In HTTP Session Answer: d) In HTTP Session โ which related link is used to test LDAP connection? a) Test authentication b) Test Connection c) Load 20 Records d) Browse Answer: b) Test Connection โ In LDAP configuration, If default port is not used and explicit port number is to be mentioned, how it is done? a) servicenow does not support explicit port b) select SSL check box and new port field appers and enter the port number in the field c) enter the port in server URL d)None of the above Answer: c) enter the port in server URL ldap://10.10.10.3: โ The coarsest measure of network response time is a ping, which measures the total time for a packet to travel from the source
c) Client Script d) UI Policy Answer: b) Business Rule โ What is the most important table of integration in serivenow? a) webservice b) target table c) Import set d) None of the above Answer: c) Import Set (One other option may be presented, 'Data Policy', question whether this is also a viable option) โ ServiceNow provides tables that are a staging area for data before transformation is done and stored into servicenow target table. Where is this staging data is stored? a) In http Session b) In Mid server staging table c) third party staging table d) Import Set Answer: d) Import Set โ An integration is done of third part tool in servicenow. Data is inserted into import sets and data is transformed and stored into
target table and all fields are being updated. Upon analysis it found that duplicate entries are being created. What could the possible cause of it? a) Fields are not mapped correctly b) Coalesce field is not setup correctly c) Transform scripts are wrong d) Nothing is wrong, write a business rule to delete duplicate records as they are found Answer: b) Coalesce field is not setup correctly โ Which of the following is a global object like gs? a) g_user b) g_form c) JS: d) g_scratchpad Answer: d) g_scratchpad โ The Client Transaction Timings feature enhances the system logs by providing more information on the durations of transactions between the client and the server. How do you enable the Client transaction timing? a) set the property glide.client.track_transaction_timings to true
