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PURE CERTIFIED FLASHARRAY IMPLEMENTATION
SPECIALIST FINAL PAPER 2026 TEST PAPER
◉ Single-tenant- What of the unique architectural tenants of ServiceNow which allows dedicated instances and databases. Answer: Is ServiceNow a single-tenant or multi-tenant Software as a Service (SAAS) environment? ◉ Domain separation. Answer: Fill in the blank: _____ allows organizations to:
- Enforce data separation between business entities
- Customize Business process definitions and user interfaces for each domain
- Use a single instance of ServiceNow to maintain global processes and global reporting ◉ TRUE. Answer: True or False - Domains can be Hierarchical ◉ STrategic Alignment and drive Rapid Transformation. Answer: What StartNow stands for? ◉ StartNow methodology. Answer: ServiceNow's methodology for implementations. Combination of traditional waterfall approach with SCRUM
◉ Plan (1st Phase). Answer: To which phase these activities belong in StartNow?
- Project Setup
- Team Setup
- Project Definition in PPM Application
- Kick-off
- Customer Training
- Arranging Gap analysis workshops ◉ Discover - (2nd Phase). Answer: To which phase these activities belong in StartNow?
- Gap Analysis Workshops
- KPI workshops
- Integration requirements
- Data requirements
- Backlog of work defined/documented in Scrum ◉ Prepare (3rd Phase). Answer: To which phase these activities belong in StartNow?
- Core Systems Setup
- LDAP(S) integration
- Service Improvement plans ◉ Statement of Work (SOW) and is reviewed during the Plan phase. Per the Implementation Bootcamp participant guide 'Kickoff Meeting Objectives': 'Review the objectives and goals for engagements as stated in the SOW'. Answer: What is the 'legal' contract between Professional Services and the customer? What is the StartNow phase is this document is reviewed for agreed upon requirements? ◉ The Scrum Plugin. Answer: Fill in the blank: ____ is an iterative and incremental framework for project management mainly deployed in agile software development environments ◉ The Release Management v2 Plugin. Answer: Fill in the blank: ____ is the most basic of the three new plugins, and is designed with a flexible Product, Release, Feature, and Task hierarchical table layout to allow for releases of varying complexity. ◉ SDLC - Software Development Life Cycle Plugin. Answer: Fill in the blank: ____ further extends upon the Release Management v2 Plugin by adding some new structures to accommodate the Software Development Life Cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common Waterfall method of development.
◉ Total points - completed points. Answer: Fill in the blank: Burn down is defined in Release as _____ ◉ Global records are viewable to all users. Answer: A user wants to use domain separation for his instance. ◉ • Functional
- Technical. Answer: What are the 2 main types of Requirements? ◉ Functional requirements. Answer: What the system is expected to do, often used to create use cases. Do not include design choices. Define:
- Types of data that can be entered and by whom
- Workflows to be performed by the system
- System reports or other outputs
- Regulatory requirements to be met ◉ Technical Requirements. Answer: Technical aspects of the system such as - performance-related issues - scalability - manageability Define specific tasks that must be performed to satisfy functional requirements ◉ Clarifying functional requirements. Answer: Ask questions such as:
◉ Stages of StartNOW Methodology. Answer: Plan: Establish a project strategy and schedule for deployment Discover: determine requirements for success Prepare: Build base platform for deployment Deploy: Configure platform iteratively Operate: Prepare for go-live and transition to operation Transform: improve service continually ◉ ServiceNow. Answer: Enterprise IT cloud company that manages IT service relationships across the global enterprise. Creates a single system of record for IT and automated manual tasks, standardized processes, and consolidated legacy systems. Customers can create custom applications and evolve the IT service model ◉ Knowledge Base. Answer: Fill in the blank: A _____ is a technology used to store complex structured and unstructured information used by a computer system. This term is used to distinguish from the more common term "database." ◉ Functionality. Answer: Fill in the blank: _____ in ServiceNow refers to the range of operations that can be run on a computer or other electronic system.
◉ Process. Answer: A _____ in ServiceNow provides a structured set of activities designed to support a business need or function and provides measurable business value for stakeholders. The term "_____" covers both ITIL applications like incident management and non-ITIL applications like facilities management. ◉ Role. Answer: Fill in the blank: A _____ is a category that can be assigned to a group or user of ServiceNow, and can be granted access to particular parts of the system. Once access has been granted to a _____, all of the groups or users assigned to that _____ are granted the same access. ◉ Workflow. Answer: Fill in the blank: A _____ is a configured, automatic process for addressing a task within ServiceNow. ◉ Article. Answer: Fill in the blank: An _____ is any content created using the ServiceNow knowledge base. ◉ Application. Answer: Fill in the blank: _____ is a group of modules which provides its related information. For example Incident provides the information related to incident process. It consist of modules like create new ticket, view incident tickets, view related tables etc. ◉ Module. Answer: Fill in the blank: Parts of application which provide a particular information. For example in Incident
this from a technology perspective is all wrong. CMDB needs to be looked at from the perspective of the business -- and of the services that IT provide to it.. Answer: How has CMDB changed to address reputation for deployment and maintenance challenges? ◉ Discovery in ServiceNow. Answer: An extension to ServiceNow platform that automatically populates the CMDB. Discovery uses a MID Server installed on the network to send out probes and sensors and collect information on hardware on the network, software running on that hardware, and the relationships between all of the items found ◉ Engagement Manager. Answer: Which project role handles Overall ServiceNow lead for deployment peer to customer management and project manager overall deployment success and customer value? What is the main person in SCRUM responsible for escalations,etc.? ◉ Technical Consultant. Answer: Which project role helps customers with knowledge transfer development help/support? ◉ Business Process Consultant. Answer: Which project role leads process gap analysis workshops helps define backlog of requirements to be implemented?
◉ Integration Consultant. Answer: Which project role develops strategy for integration development of the integration points to and from serviceNow? ◉ Cloud Infrastructure. Answer: Which project role handles instance build and physical environment optimization data center network and connectivity? ◉ Executive Sponsorship. Answer: Which project role handles visible active and knowledgeable able to clear road blocks? ◉ IT Manager/Director. Answer: Which project role handles involved with driving priority decision maker tracks scope creep and provides visibility? ◉ System Administrator. Answer: Which project role works hands on tailors app to business requirements? ◉ Business Process Owners. Answer: Which project role handles complete definition of current & future processes testing ensures application maps to business? ◉ At least 3 weeks before go live. Answer: When should you perform the following? Instance sizing, instance config, hardware, monitoring, network, support transitioning
◉ Single Product merging all sprints. Answer: How would you implement StartNow using a large number of teams with their own stories and sprints? ◉ Plan Discover Prepare Deploy Operate Transform (PDPDOT). Answer: What are the steps in order for StartNow? ◉ The burndown chart allows the team to see how much work is done and how much remains during the sprint. It Shows remaining work in the sprint backlog which is based on the number of story points started with in the sprint versus points remaining of stories that were not marked as Complete.. Answer: What is calculated as the Sprint Burn down Rate? ◉ Deploy. Answer: At what stage is Burn Down Rate ran? ◉ Discover. Answer: What stage is the back log of work defined?
◉ Use 1 product with multiple sprints and releases. Answer: If you have multiple teams with diff sprints and stories globally how to set it up? ◉ Streamline user login process, user creation and role assignment. Answer: Main use of LDAP? ◉ 389. Answer: 3 Digit port used by LDAP ◉ 636. Answer: 3 Digit port used by LDAPS ◉ FALSE. Answer: True or False: ServiceNow temporarily stores LDAP passwords during authentication ◉ A producer. Answer: Is ServiceNow a producer or consumer? When a web services is inbound to ServiceNow ◉ TRUE. Answer: True or False: ServiceNow is BOTH a producer (inbound) and a consumer (outbound) of web services? ◉ .do?wsdl. Answer: Added at the end of ServiceNow URL for any table to extract the web services view (WSDL)
- User as granted or denied access ◉ Password stored in HTTPS session. If the "Source" field of the user record starts with LDAP, validation is attempted using LDAP, otherwise the password on the local user record is used to validate login. Answer: What is the LDAP validation on step 1 when user enters password? ◉ If password is provided, "Simple Bind" is performed. If not, LDAP must allow anonymous login.. Answer: What is the LDAP validation on step 2 when ServiceNow passes credentials to LDAP server ◉ ECC - External Communications Channel. Answer: Fill blank: _____ queue. It is a database table which is queried, updated, and inserted into by other systems. Each record in _____ queue is a message, either from the ServiceNow instance to some other system (output message), or from some other system to the ServiceNow instance (input message) ◉ Messages, two types:
- From ServiceNow to another system (output message)
- From another system to ServiceNow (input message). Answer: What is stored in the External Communications Channel - ECC queue?
◉ • Monitors
- Workers. Answer: 2 Main processes on a MID Server? ◉ MID Server Monitor. Answer: Runs on its own thread as a timer object and is configured to execute a task periodically, returning its result to the ECC queue ◉ MID Server Worker. Answer: On-demand thread that executes a tag when a corresponding ECC output queue record is read from ServiceNow ◉ MID Server workers get their work. Answer: Queue Monitor reads an ECC output queue message and triggers the worker to work ◉ • Filters
- System Security
- Domain Separation
- Company Separation
- Separate Instances. Answer: What are the available options for separating data and processes? ◉ Company Separation. Answer: Legacy - domain separator can be based on anything in the system. Any table that contains a domain
◉ SOAP endpoint. Answer: URL or Address where the SOAP request is delivered. Must be able to reach the endpoint over the network in order for the communication to succeed. ◉ SOAP Action. Answer: String that is often optional with the SOAP web service. However, some services do require this to be set. The string is often descriptive of what action should be performed by the web services. ◉ SOAP Headers/Attributes. Answer: Found within the HTTP request. They contain information regarding the protocol being used as well as other custom information such as session IDs, authentication token, etc. ◉ SOAP Envelope. Answer: Actual document that describes the details of the SOAP request. This is written in XML format. Has a header and a body similar to an HTML webpage. Header and body details are dictated by the web service and explained in a corresponding WSDL document ◉ Elements of a SOAP envelope. Answer: • Main Document
- Header (optional)
- Body
- Fault Element (optional)
◉ SOAP envelope header. Answer: Often contains processing instructions for the envelope, but it is not used in all web services. ◉ SOAP envelope Body. Answer: Main part of the envelope, is required for SOAP requests. Contains the actual message or request that is to be delivered to the web service. ◉ SOAP envelope Fault Element. Answer: Often present if there was an error processing the web service request. The Web Service is responsible for populating this element with descriptive information to help the consumer understand what went wrong, and/or what to do next ◉ SOAP WSDL. Answer: Another XML document that is used in the SOAP protocol. It is a catalog of available functions provided by the web service. A SOAP web service consuming client information should be able to read this and generate a template of each of the available service requests provided by the web service. ◉ • Publishing a web service requires accessing > 'New Inbound Web Service' module
- Consuming a web service requires accessing > 'New Outbound Web Service'. Answer: Difference between consumption and publishing of web services when integrating external data sources/targets.
