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Ryanair Exam Study Material
What is the maximum number of guide/assistance dogs per aircraft? - Solution 4 What is the procedure to disarm a slide? - Solution No.1 will disarm R slide No.4 will disarm L1 slide No.2 will disarm R2 slide No.3 will disarm L2 slide
- Remove girt bar from the brackets on the floor
- Place in the stowage hooks on the bottom of the cosmetic cover
- Remove red flag from viewing window
- No.1 will then return to L1 door and physically confirm (touch girt bar to confirm slide is disarmed and physically check red flag status.)
- No.4 will then return to R1 door and physically confirm (touch girt bar to confirm slide is disarmed and physically check red flag status.)
- No.2 will then return to L2 door and physically confirm (touch girt bar to confirm slide is disarmed and physically check red flag status.)
- No.3 will then return to R2 door and physically confirm (touch girt bar to confirm slide is disarmed and physically check red flag status.)
- Verbally confirm slide(s) disarmed and cross-checked.
- No.2 will call No.1 via the interphone (55).
- No.1 will say "Confirm rear slides disarmed and cross -checked?"
- No.2 will check both slides again and say "Confirmed - rear slides disarmed and cross-checked" to the No.1.
- No.1 will check both slides again and say "Confirmed - forward slides disarmed and cross-checked" to the No.2. How will the communication take place to inform the No.1 that the rear slides are disarmed? - Solution 1. No.2 will call No.1 via the interphone (55).
- No.1 will say "Confirm rear slides disarmed and cross -checked?"
- No.2 will check both slides again and say "Confirmed - rear slides disarmed and cross-checked" to the No.1.
- No.1 will check both slides again and say "Confirmed - forward slides disarmed and cross-checked" to the No. What is the procedure to arm a slide? - Solution No.1 will arm R1 slide No.4 will arm L1 slide No.2 will arm R2 slide No.3 will arm L2 slide
- Place red flag across viewing window
- Push downwards on the door handle to ensure the door is closed
- Remove Girt Bar from stowage hooks on bottom of cosmetic cover
- Attach Girt Bar to brackets on the floor
- No.1 will then return to L1 door and physically confirm (touch girt bar to confirm slide is armed, push downwards on the door handle to ensure the door is closed and physically checks red flag status).
How do we open Overwing Emergency Exits from inside? - Solution 1. Pull handle down and inwards.
- Exit opens out and upwards automatically. What PDIs do we carry out on Overwing Emergency Exits? - Solution 1. Clear perspex cover over the handle. In the event of handle covers being missing, the Captain must be informed. What is the Safety Strap? - Solution Safety straps are fitted within the aircraft's door frame or inside the aircraft beside each door. The strap extends across the open doorway to form a visible barrier. The strap must be used when there are no steps, airbridge or servicing vehicle at an open door. It is removed before closing the door. We always treat all slides as Manual, what does this mean? - Solution After the slide has inflated CC must always pull the manual inflation handle to ensure that slide has inflated correctly. Slides may be Automatic or Manual, however we treat ALL slides on ALL Aircraft as MANUAL. How would you detach the Escape Slide from the aircraft if it catches fire? - Solution 1. Lift the flap marked "For Ditching Use Only".
- Pull white Detachment Handle to release the lacing which attaches the slide to the girt bar.
- Fold back the girt apron attached to the girt bar and close the door.
- Redirect passengers to the nearest available exit. What is the correct evacuation command for an Apron Slide? - Solution "SIT AND SLIDE!". How do you use an Apron Slide during evacuation? - Solution 1. Two ABPs shall climb down the slide using the handles at either side.
- They shall hold the slide straight and away from the aircraft at the bottom for passengers to evacuate.
- Once the passengers are on the ground the ABPs shall direct them away from the aircraft. When do you use an apron slide? - Solution If a slide inflates and then deflates it can still be used for evacuation. If a slide does not inflate it cannot be used. On whose command and when do we disarm Escape Slides? - Solution Only when the aircraft is at a complete stop, the engines are shut down and the "Fasten Seat Belt" signs go out, the Captain will say "Disarm slides and open doors". Which CC is responsible for arming and disarming the R1 door? - Solution No. On whose command and when do we arm Escape Slides? - Solution All door slides will be armed on Captain's command; AFTER:
- Doors closed
- Pax seated
- Ready for pushback confirmation given (1+ENT)
- Command to arm the slides given by the Captain. CC arrive to a closed aircraft before the flight crew. The airstrairs are extended and mobile steps attached to the L2 door. How can they access the aircraft? - Solution They can open the L2 door. On the aircraft where IFD's are stowed above B and E seats (in the PSU), what would happen to any passenger travelling with an infant in row 2DEF?
- Solution They have to receive an IFD from the cabin crew for the duration of the flight. Time Available Emergency on land. ABP Briefing. What are the passenger instructions for ABPs seated in rows 16 and 17, at the B and E seats? - Solution Go out and stand on the wing, just outside the exit and assist other passengers. Where a seat row is unoccupied, can it be used? - Solution Yes for passengers baggage.
Where is the onboard wheelchair stowed? - Solution Behind the trolleys/rear galley. What is the duration of the torch? - Solution Guaranteed minimum 30 minutes, maximum 4 hours After an evacuation, the ELT Type C (if fitted) will be taken out of the aircraft by? - Solution No. Who is calling who, if pink light illuminates master call panel? - Solution An aircrew calls another aircrew. When will a blue light illuminate in the master call panel? - Solution A passenger calls from a cabin seat. If "No.1 to the flight deck" is heard during boarding/disembarking of passengers. What correct procedure should be carried out by cabin crew? - Solution 1. No.1 and No.2 must stop passengers from entering the aircraft (if boarding).
- No.1 pucks up the interphone and says "Cabin to the Flight Deck, No. standing by".
- No.2 picks up the interphone and says "Cabin to the Flight Deck, No. standing by".
- No.1 and No.2 receive NITS from the captain.
- No.1 repeats back to Captain.
- No.2 repeats back to No.
- No.1 gives NITS to No.4 (if not at boarding gate). No.4 repeats back.
- No.2 gives NITS to No.3 (if not at overwing) No.3 repeats back.
- All CC must carry out drill relevant to NITS briefing. During boarding a CC is present at the overwing, he/she must remain vigilant and as always, listen carefully to any PA's. A precaution of the Halon is? - Solution It must not be used as a coolant. What safety equipment can be found under the R-MED jumpseat? - Solution 1x Crew Life Jacket 1x Torch 1x QRG
What are the PDI's on the Mid Exit door slide? - Solution 1. Pressure gauge is in green serviceable band
- No red flag visible in the pressure gauge viewing window
- Cosmetic cover is intact. Time Available Ditching. What briefing will the No.1 give to the ABPs, for the situation where CC are incapacitated? - Solution Brief the ABPs on: WHEN - the aircraft has come to a complete stop, unstrap from seat, check outside conditions, on the Captain's command "this is an emergency, evacuate the aircraft using all available exits" remove incapacitated CC from the jumpseat, and open the door. WHAT - check outside for water blocking the door. If exit is unusable direct passengers to the other available exit. HOW - turn the handle in the direction of the arrow then push the door out and towards the front of the aircraft until it is fully open. PASSENGER INSTRUCTIONS - "Come this way, keep moving, jump" or "exit blocked".
- For each door instruct 1 ABP to stay inside the cabin and 1 ABP to go into the water.
- Ensure the ABP understands all instructions
- Instruct ABPs on the use of the CC harness in case of CC incapacitation.
- Show the ABPs to their seats. How would you deal with a fire in the gash cart? - Solution INFORM - Press the call bell 3 times to alert other CC. IDENTIFY - Consider possibility of dangerous goods. Assess severity. PREPARE - Halon and Fire Gloves (consider PBE) ATTACK - Discharge Halon. Close doors. CONTROL - Dampen down. Check area. What is the range and duration of the water glycol? - Solution Range: 15 feet Duration: 15 - 30 seconds How do you retract the airstairs in normal mode from the inside? - Solution
- Ensure the PIGS have been detached from the airstairs.
- Detach guard rails from the forward airstairs.
- Carefully unhook retract reel strap from airstairs handrail (both left and right) and let retract.
How do you close main doors from inside? - Solution Doors must not be closed on request of Ground Staff only. Doors may only be closed after instruction from the Flight Crew and/or the No.1.
- Ensure the exterior handle is placed back into the recess.
- Depress the gust lock located on the door hinge.
- Grasp the door assist handle and pull the door inwards.
- Rotate the operating handle on the door towards the front of the aircraft to lock. On whose command do we disarm our slides and open doors? - Solution Captain's Command Who gives the command to arm and cross check the doors prior to departure? - Solution Captain How long does it take for slide to inflate? - Solution Approximately 3 - 10 seconds. Which door will the No.1 arm and disarm? - Solution R1 - Front service door. Which door will the No.2 arm and disarm? - Solution R2 - Rear service door. Which door will the No.3 arm and disarm? - Solution L2 - Rear passenger door. Which door will the No.4 arm and disarm? - Solution L1 - Front main passenger door. When the slides are armed, what must CC physically do? - Solution CC will return to their doors and physically confirm (touch girt bar to confirm slide is armed, push downwards on the door handle to ensure the door is closed and physically checks red flag status). What is the correct procedure to open a door from the outside when mobile steps are in place? - Solution CC are permitted to open the L1 door from the outside of the aircraft whenever there is an airbridge access.
The outside handle is a boomerang shaped handle recessed into the aircraft door. Before opening check that red warning flag cannot be seen across the viewing window.
- Pull the exterior handle out.
- Rotate the exterior handle towards the rear of the aircraft.
- Pull the door outwards using the lower assist door handle or the door edge.
- Ensure gust lock engages.
- Ensure the exterior handle is placed back into the recess. CC arrive to a closed aircraft before the flight crew and the airbridge is connected to the L1 door. How can they access the aircraft? - Solution CC are permitted to open the L1 door from the outside of the aircraft whenever there is an airbridge access. The outside handle is a boomerang shaped handle recessed into the aircraft door. Before opening check that red warning flag cannot be seen across the viewing window.
- Pull the exterior handle out.
- Rotate the exterior handle towards the rear of the aircraft.
- Pull the door outwards using the lower assist door handle or the door edge.
- Ensure gust lock engages.
- Ensure the exterior handle is placed back into the recess. What is the standard sequence prior departure? - Solution 1. Doors closed
- Pax seated
- Ready for pushback confirmation given (1+ENT)
- Command to arm the slides given by the Captain.
- Slides armed, cross checked and confirmed with CSS
- Safety Demo commences.
- Practical elements of the demo (Seatbelts, o2 masks, Life jackets, safety cards) completed.
- Cabin secure completed.
- Cabin secure confirmed with the Flight Crew by the CSS (1+ENT) What is the designed use of each main door? - Solution L1 - Front main passenger door L2 - Rear passenger door (L1 and L2 used for passenger and aircrew entry and exit)
- if fire/smoke not present, silence the alarm by pressing the "interrupt switch"/Horn Cancel Switch with a pen. If fire/smoke is present:
- CC shall carry out the appropriate Toilet Fire Drill.
- Always ensure the Flight crew are kept informed. What is the purpose of crash axe? - Solution To cut through obstructions or lever off panels, in order to gain access to the source of a fire. What precautions should we consider while using Water Glycol? - Solution On initial discharge, force of extinguisher may scatter burning loose material. Never use on electrical fires. What PDIs do we carry out on the Water Glycol? - Solution 1. Stowage
- Quantity
- Wire seal on handle is intact
- Cartridge is visible in handle. What PDIs do we carry out on Halon? - Solution 1. Stowage
- Quantity
- Pressure gauge must be in the serviceable band
- Pin is secure in the handle What precautions should we consider while using the Halon? - Solution - Not to be used as a coolant
- Always damp down fire area with water after use, except electrical fires.
- on initial discharge, force of extinguisher may scatter burning loose material. What is range and duration of the Water Glycol? - Solution Range: 15 feet (5 meters) Duration (15-30 seconds) What is range and duration of the Halon? - Solution Range: 6-10 feet (approx 2-3 metres) Duration: 12-14 seconds. What would be the response if smoke occurs in the flight deck? - Solution
- The captain will isolate relevant electrical circuits.
- EFB to be disconnected from power source if required.
- Discharge Halon to extinguish the fire What can be used to extinguish a fire in the flight deck? - Solution Halon What should be used to cover the areas where smoke is entering the cabin due to an under floor fire? - Solution Wet materials Providing the aircraft is not in a critical stage of the flight, when can the QRG be used? - Solution Non-normal situations. Where can the QRG be found? - Solution Under No.1s and No.2s jumpseat. A fire has been suspected under the floor, what is required procedure? - Solution Inform - Press call bell 3 times to alert other CC. Take relevant Fire Fighting Roles. Identify - Locate source of fire. Assess severity. Prepare - Halon and Fire Gloves. Attack - Cover the area where smoke/fumes enter the cabin with wet materials. Control - Check area How would you deal with a fire in a gash cart? - Solution Inform - Press call bell 3 times to alert other CC. Take relevant Fire Fighting Roles. Identify - Consider possibility of Dangerous Goods. Assess Severity. Prepare - Halon and Fire Gloves. Attack - Discharge Halon. Close door. Control - Dampen down, check area. How would you deal with a fire in the oven? - Solution Inform - Press call bell 3 times to alert other CC. Take relevant Fire Fighting Roles. Identify - Close the oven door. Switch off oven and pull relevant circuit breaker. Assess severity. Prepare - Halon and Fire Gloves. Protect yourself behind the door. Attack - Discharge Halon, close door. Control - Remove source and dampen down. Check area. How would you deal with a fire behind the panelling? - Solution Inform - Press call bell 3 times to alert other CC. Take relevant Fire Fighting Roles.
How would you start the flow of oxygen in a PBE? - Solution Pull off "Pull to Actuate" ring in direction indicated. How would you remove the PBE? - Solution 1. Move away from the fire.
- Grasp the top of the hood and pull forward over the face.
- Place PBE in a metal tray or bar box.
- Shake hair to remove any excess o2. What is the drill for Fire during boarding? - Solution If during boarding a fire is discovered, the priority is to stop the boarding process and get all the passengers off as quickly as possible. The fire service will fight the fire.
- The CC who sees the fire first goes straight to the interphone, presses 222 and tells the Captain: "There is a fire...." (state location).
- All CC will be checking the conditions inside and outside the Aircraft.
- Be ready to evacuate if necessary.
- For any passenger boarding use the command "Stop, go back". What is the drill for fire during Taxiing? - Solution If while the aircraft is taxiing and a fire is discovered the priority is to stop the aircraft and get all the passengers off as quickly as possible. The fire service will fight the fire.
- The CC who sees the fire first goes straight to the interphone, presses 222 and tells the Captain:
- "Stop the aircraft there is a fire......" (state location).
- All CC will be checking the conditions inside and outside the aircraft.
- Be ready to evacuate if necessary. What principles should be applied when fighting any fire? - Solution Minimum - inflow of oxygen should be reduced to minimum. Equipment - use appropriate equipment. Position - assume a position which will protect you from the heat/flames and will give you good access to the source of the fire. What is the drill for a hatbin fire? - Solution Inform - Press call bell 3 times to alert other CC. Take relevant Fire Fighting Roles. Identify - Locate source of fire, assess severity.
Prepare - Halon and Fire gloves. In aircraft until EI-FOB (non-BSI), open slightly the Hatbin door adjacent to the one feeling hot; in aircraft from EI- FOC (BSI), hot feeling door can be opened slightly. Do not use water. Attack - Discharge Halon, close door, do not use water. Control - Remove source and dampen down, check area. What is the drill for a seat fire? - Solution Inform - Press call bell 3 times to alert other CC. Take relevant Fire Fighting Roles. Identify - assess severity Prepare - Halon and Fire gloves. Non-flammable liquid. Attack - Discharge Halon, use non-flammable liquid. Control - Remove source and dampen down. Check area. What is the procedure regarding carry-on luggage? - Solution Priority passengers can take 1 10kg bag and an extra small bag. Normal passengers can only take one bag, weighing 10kg. What is the procedure regarding passenger seating? - Solution Seating layout is row 1 to 33. There is no row 13, and no row 1 DEF. There are two overwing exits on each side of the cabin, located at rows 16 and 17 ABC and DEF. Onboard the aircraft there are 189 passenger seats. What area does the No.3 secure after safety demo? - Solution - Cabin secure checks at rows 11-20.
- Toilet checks in rear right toilet.
- Give "cabin secure" to the No.
- Immediately take seat. Where does each CC stand during the safety demo? - Solution - No.4 - Row 1
- No.3 - Row 11
- No.2 will commence the safety briefing at the rear galley. The No.2 will activate (press once) ELS switch upon hearing: "There are 8 emergency exits each of which is marked with a red exit sign". The No.2 will deactivate ELS and will proceed to row 21
- No.1 must monitor the safety demo from the FWD galley at all times. Where does the No.2 stand during the safety demo? - Solution - No.2 will commence the safety briefing at the rear galley. The No.2 will activate
When advising passengers via PA, where are passengers encouraged to stow their hand luggage? - Solution In the overhead hatbins, underneath window seats A and F, if not occupied, and under an unoccupied seat row. How many rows and how many passenger seats are there on Ryanair's Boeing 737-800? - Solution 33 rows and 189 seats, no row 13 and no row 1 DEF. What is the ratio of CC per passenger seats? - Solution 1 CC per 50 passenger seats or the fraction of. If a seat row is partially occupied with a passenger only in the aisle seat where can CC stow the passenger baggage? - Solution Standard cabin bag may be placed underneath window seat A, seat B, seat E and window seat F. When should CC verbally provide each SCP with relevant information not contained in the safety demo? - Solution As soon as practicable after the SCP is seated but always prior to departure. What would the briefing of a physically disabled passenger, who requires a walking aid like crutches, include? - Solution Inform the SCP to leave mobility aid behind in an emergency evacuation. What is the seating allocation procedure for passenger travelling with child of less than 12 years of age? - Solution If a child travels with an accompanying adult, the child will e seated in the same seat row segment as the accompanying adult. Where this is not possible, the child will be seated no more than one seat row or aisle away. What is the seating allocation procedure for passenger whose physical size would possibly prevent them from passing through an emergency exit? - Solution Seat them as close to the main doors as possible. Ideally only one of this physical size should be seated in any row segment. Where must each CC be positioned for boarding? - Solution - No.1 at the FWD doors.
- No.2 at the AFT doors.
- No.3 at the overwing exits.
-No.4; if not refuelling, must proceed to the boarding gate to make the boarding announcement and to ensure that boarding is carried out to Ryanair Procedures. What is the procedure for weight and balance headcount after boarding? - Solution - No.1 conducts headcount of FWD 1-5 rows (excluding infants)
- No.2 conducts headcount of AFT 5 rows 29 - 33 (excluding infants)
- This information will be passed out to the ramp agent and the Captain by No.1. Where would you sit a passenger with leg injuries? - Solution Passengers with a whole leg in a cast require a complete seat row segment of 3 seats to enable the passenger to elevate the leg to reduce swelling. Arm rests must be raised and the injured leg placed resting across the seats. In which rows should only suitable ABPs sit? - Solution - Row 1 ABC
- Row 16 ad 17
