Download Computer Services Management Examination - Autumn 2009 and more Exams Business Management and Analysis in PDF only on Docsity!
CORK INSTITUTE OF TECHNOLOGY
INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ
Autumn Examinations 2008/
Module Title: Computer Services Management
Module Code: COMP
School: Mathematics and Computing
Programme Title: Bachelor of Science in Computing in Information Technology Support – Award Bachelor of Science (Honours) in Software Development & Computer Networking – Award
Programme Code: KITSU_7_Y3, KITSE_7_Y3, KDNET_8_Y
External Examiner(s): Mr. Killian Deasy Internal Examiner(s): Noreen Gubbins
Instructions: Answer Question 1 and TWO other questions.
Duration: 2 Hours
Sitting: Autumn 2009
Requirements for this examination:
Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have received the correct examination paper. If in doubt please contact an Invigilator.
Q1. General Questions
(a) Describe the eight major activities in a Software Selection process. (10 marks)
(b) Why is a professional code of ethics needed in Computing? Describe the IEEE-CS/ACM Code of Ethics and Professional Practice. (10 marks)
(c) Describe in detail the ITIL framework for IT Service Management. (10 marks)
(d) Describe five models of System Administration giving the advantages and disadvantages in each case. (10 marks)
Q2.Software Selection and Procurement
(a) Discuss the most common mistakes made in Software Selection and how a software selection methodology can address these mistakes. (10 marks)
(b) Discuss the major problems encountered when analysing software requirements.
(8 marks)
(c) Discuss the following stages in the RFP process for IT procurement:
(a) Proposal Evaluation (b) Vendor Selection (12 marks)
.
