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Computer Services Management Examination 2010: Computer Services Management (COMP7003), Exams of Business Management and Analysis

Damodaram Sanjivayya National Law UniversityBusiness Management and Analysis

An examination paper from the cork institute of technology for the computer services management module (comp7003) in the bachelor of science in computing in information technology, it management, software development, and computer networking programs. Instructions for the examination, duration, sitting, and requirements. The examination covers topics such as rfps, data protection act, itil framework, it staff recruitment, software selection, legal and ethical issues, and it department structures.

Typology: Exams

2012/2013

Uploaded on 03/28/2013

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CORK INSTITUTE OF TECHNOLOGY
INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ
Semester 2 Examinations 2010
Module Title: Computer Services Management
Module Code: COMP7003
School: School of Mathematics and Computing
Programme Title: Bachelor of Science in Computing in Information Technology
Support
Bachelor of Science (Honours) in IT Management
Bachelor of Science (Honours) in Software Development &
Computer Networking
Programme Code: KITSU_7_Y3
KITSE_7_Y3
KITMN_8_Y2
KDNET_8_Y4
External Examiner(s): Mr. K. Deasy
Internal Examiner(s): Ms. N. Gubbins
Instructions: Do Question 1 and TWO other questions
Duration: 2 hours
Sitting: Summer 2010
Requirements for this examination:
Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have
received the correct examination paper.
If in doubt please contact an Invigilator.
pf3

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CORK INSTITUTE OF TECHNOLOGY

INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ

Semester 2 Examinations 2010

Module Title: Computer Services Management

Module Code: COMP

School: School of Mathematics and Computing

Programme Title: Bachelor of Science in Computing in Information Technology

Support

Bachelor of Science (Honours) in IT Management

Bachelor of Science (Honours) in Software Development &

Computer Networking

Programme Code: KITSU_7_Y

KITSE_7_Y

KITMN_8_Y

KDNET_8_Y

External Examiner(s): Mr. K. Deasy

Internal Examiner(s): Ms. N. Gubbins

Instructions: Do Question 1 and TWO other questions

Duration: 2 hours

Sitting: Summer 2010

Requirements for this examination:

Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have received the correct examination paper. If in doubt please contact an Invigilator.

Q1. General Questions

(a) Discuss when RFPs are used and the advantages of using an RFP (Request for Proposal) for system procurement. (10 marks)

(b) Discuss the main legal responsibilities of a Data Controller under the Data Protection Act in relation to the information that is stored on computer about individuals? (10 marks)

(c) Describe in detail the ITIL framework for IT Service Management. (10 marks)

(d) Outline a typical IT staff recruitment and selection process. (10 marks)

Q2.Software Selection and Procurement

(a) Describe the key members of a cross-functional IT procurement team? (6 marks)

(b) Discuss the considerations that should be taken into account when assessing vendors. (10 marks)

(c) Discuss the goals and concerns of the software buyer at the outset of a software contract negotiation process. (14 marks)