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Computer Services Management Examination 2011 - COMP7003, Exams of Business Management and Analysis

Damodaram Sanjivayya National Law UniversityBusiness Management and Analysis

An examination paper from the cork institute of technology for the computer services management module (comp7003) in the bachelor of science it support, it management, software development and computer networking programs. Instructions for candidates, the duration and sitting of the exam, and four questions covering topics such as system selection and procurement, legal responsibilities under the data protection act, important frameworks and standards, and it department structures and frameworks.

Typology: Exams

2012/2013

Uploaded on 03/28/2013

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CORK INSTITUTE OF TECHNOLOGY
INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ
Semester 2 Examinations 2010/11
Module Title: Computer Services Management
Module Code: COMP7003
School: Mathematics and Computing
Programme Title: Bachelor of Science in IT Support
Bachelor of Science (Honours) in IT Management
Bachelor of Science (Honours) in Software Development &
Computer Networking
Programme Code: KITSU_7_Y3, KITSE_7_Y3, KITMN_8_Y2, KDNET_8_Y4
External Examiner(s): Mr. K. Deasy
Internal Examiner(s): Noreen Gubbins
Instructions: Answer Question 1 and TWO other questiions
Duration: 2 hours
Sitting: Summer 2011
Requirements for this examination:
Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have
received the correct examination paper.
If in doubt please contact an Invigilator.
pf3

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CORK INSTITUTE OF TECHNOLOGY

INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ

Semester 2 Examinations 2010/

Module Title: Computer Services Management

Module Code: COMP

School: Mathematics and Computing

Programme Title: Bachelor of Science in IT Support

Bachelor of Science (Honours) in IT Management

Bachelor of Science (Honours) in Software Development &

Computer Networking

Programme Code: KITSU_7_Y3, KITSE_7_Y3, KITMN_8_Y2, KDNET_8_Y

External Examiner(s): Mr. K. Deasy

Internal Examiner(s): Noreen Gubbins

Instructions: Answer Question 1 and TWO other questiions

Duration: 2 hours

Sitting: Summer 2011

Requirements for this examination:

Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have received the correct examination paper. If in doubt please contact an Invigilator.

Q1.General Questions

(a) Describe a process for the selection and procurement of an IT system. (10 marks) (b) Describe the main legal responsibilities of a Data Controller under the Data Protection Act in relation to information that is stored on computer about individuals. (10 marks) (c) Outline the important frameworks and standards relevant to Computer Services departments. (10 marks) (d) Discuss the goals and responsibilities of the service and support clusters in an IT Services department. (10 marks)

Q2.System Selection and Procurement

(a) Using a flowchart show the components of a Requirements Engineering process. Briefly discuss each stage in this process. (10 marks)

(b) Discuss the factors that should be taken into account when assessing potential vendors. (10 marks)

(c) Discuss the goals and concerns of the typical software buyer at the outset of a software contract negotiation process. (10 marks)