Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
WGU C792 TASK 1: |PASSED ON FIRST ATTEMPT |LATEST UPDATE WITH COMPLETE SOLUTION
Typology: Exams
1 / 5
This page cannot be seen from the preview
Don't miss anything!
Workflow Analysis Flowchart Aspects Chasity N. Falls College of Health Professions, Western Governors University C792 Task 1: Workflow Analysis Beverly Ballard 2026/
Workflow Analysis Flowchart Aspects Flowchart Aspects The workflow diagram illustrates how ESI Level 3 patients are moved through the emergency department. This diagram covers the time from the patient’s arrival to discharge (or admission to the hospital) within the emergency department. While creating this diagram, there were inefficiencies found. These inefficiencies increase wait times and likely lead to poor patient satisfaction. Weak Areas and Improvements The first inefficiency identified was the long wait time before the patient was evaluated by a provider. Once the triage nurse sees the patient and gets everything entered, the wait time is 96. minutes. When someone is sick enough to go to the emergency room, an hour and a half to wait until they are able to see a provider is a long time. This delay is an example is a bottleneck as the provider evaluation halts everything else until it has been completed. Another inefficiency is the wait time for radiology. The wait time is 53.2. Just as the next step hinges on provider visits, so does imaging. Having results from imaging can impact whether a patient is admitted or discharged. Therefore, the delays in radiology also increases patient’s length of time spent in the emergency department. Finally, there are decision delays from the emergency department nurse. After a provider enters orders, the emergency room nurse has to determine whether the patient is admitted or discharged. Although the nurse receives an order for the next step, it is imperative to patient safety that the nurse is clear on the physician's orders; thus, this adds more time to the patient’s wait. I believe a fix for the initial wait time before the patient sees a provider could be improved by developing a process to monitor where a patient is in the process of their emergency room visit. I think having something digital on a TV screen that is easy for all staff to look at could help
References No references used.
Workflow Analysis Flowchart Aspects C792 Task 1: Workflow Analysis
Workflow diagram focuses on ESI Level 3 patients in the emergency department (ED). Covers process from arrival → triage → provider evaluation → diagnostics → discharge/admission. Several inefficiencies identified that increase wait times and reduce patient satisfaction.
1. Provider Evaluation Delay Wait time after triage: 96.4 minutes Major bottleneck in workflow. Provider evaluation must occur before further treatment. Long delay negatively impacts patient experience. 2. Radiology Wait Time Average wait: 53.2 minutes Imaging results determine admission vs. discharge. Delays extend total ED length of stay. 3. Nursing Decision Delays Nurse must clarify and process provider orders. Ensures patient safety but increases wait time. Adds additional delay before discharge or admission.
Implement a digital tracking system (visible dashboard/monitor) in the ED. Allows staff to see: o Patient status
o Wait times o Workflow progress Promotes: o Improved communication o Team collaboration o Faster response to bottlenecks Staff who are available can assist when delays are visible.
Identifying workflow bottlenecks helps reduce wait times. Improved communication systems can enhance teamwork. Process improvements can significantly increase patient satisfaction in the ED. WGU C792 (Data Modeling and Database Management Systems) Task 1 focuses on a Current- State Workflow Analysis within a healthcare setting, typically an Emergency Department (ED). You are required to analyze a provided scenario involving "ESI Level 3" patients and visualize their journey through the facility.
