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WGU C954 INFORMATION TECHNOLOGY
MANAGEMENT OBJECTIVE ASSESSMENT
CERTIFICATION EVALUATION EXAMS
SOLVED QUESTIONS AND VERIFIED
ANSWERS FULL REVIEW GRADED A+
⩥ ransomware. Answer: This is a form of malware designed to encrypt files, rendering them unusable. The ransomware creators demand a ransom in exchange for decryption. ⩥ spyware. Answer: A special class of adware that collects data about the user and transmits it over the internet without the user's knowledge or permission ⩥ adware. Answer: Software that claims to serve some useful function and often fulfils that function but also allows internet advertisers to display advertisements without the user's consent ⩥ agile MIS infrastructure.
Answer: Includes the hardware, software, and telecommunications equipment that, when combined, provide the underlining foundation to support the organizational goals ⩥ sustainable MIS infrastructure. Answer: Identifies ways that a company can grow in terms of computing resources while simultaneously becoming less dependent on hardware and energy consumption ⩥ failover. Answer: This occurs when a redundant storage server offers an exact replica of the real-time data; if the primary server crashes, the users are automatically directed to the secondary server or backup server. ⩥ disaster recovery plan. Answer: A corporate plan that specifies which employees will participate in business recovery and their duties, as well as what hardware, software, and facilities will be used; includes a detailed process for recovering information or a system in the event of catastrophic disaster and should be based on general conditions, not specific scenarios ⩥ disaster recovery cost curve. Answer: Charts (1) the cost to the organization of the unavailability of information and technology and (2) the cost to the organization of recovering from a disaster over time
⩥ capacity planning. Answer: Determines future environmental infrastructure requirements to ensure high-quality system performance ⩥ serviceability. Answer: How quickly a third-party vendor can change a system to ensure it meets users' needs in terms of agreed levels of reliability, maintainability, or availability ⩥ pharming attack. Answer: A group of computers on which a hacker has planted zombie programs ⩥ zombie farm. Answer: Used often by an organized crime association to launch a massive phishing attack ⩥ authorization. Answer: The process of providing a user with permissions, including access level, file access, hours of access, and amount of allocated storage space ⩥ smart card.
Answer: A device about the size of a credit card, containing embedded technologies that can store information and a small amount of software to perform limited processing ⩥ privilege escalation. Answer: An attacker gains additional privileges by taking over another account that has additional permissions or by increasing the level of permissions for their account. ⩥ vertical privilege escalation. Answer: Attackers grant themselves a higher access level, allowing the attacker to perform illegal actions, such as running unauthorized code or deleting data ⩥ horizontal privilege escalation. Answer: Attackers grant themselves the same access levels they already have but assume the identity of other users ⩥ advanced encryption standard (AES). Answer: Introduced by the National Institute of Standards and Technology (NIST), AES is an encryption standard designed to keep government information secure ⩥ cyberterrorism.
Answer: A phishing expedition where the emails are carefully designed to target a particular person or organization ⩥ vishing (or voice phishing). Answer: A phone scam that attempts to defraud people by asking them to call a bogus telephone number to confirm their account information ⩥ intrusion detection software (IDS). Answer: Features full-time monitoring tools that search for patterns in network traffic to identify intruders ⩥ content filtering. Answer: Occurs when organizations use software that filters content to prevent the transmission of unauthorized information ⩥ maintenance phase. Answer: In this phase, the organization performs changes, corrections, additions, and upgrades to ensure the system continues to meet business goals ⩥ prototyping. Answer: An experimental process where design teams implement ideas into tangible forms from paper to digital; increases the chance for
successful implementation as well as the chance of detecting errors early on ⩥ preventative maintenance. Answer: Makes a system change to reduce the chance of future system failures ⩥ methodology. Answer: A set of policies, procedures, standard processes, practices tools, and techniques that people apply to TECO management challenges ⩥ waterfall methodology. Answer: A sequence of phases in which the output of each phase becomes the input for the next ⩥ discovery prototyping. Answer: Building a small-scale representation or working model of the system to ensure it meets the user and business requirement ⩥ iterative development. Answer: Consist of a series of tiny projects ⩥ agile methodology.
Answer: An open-standard way of supporting the interoperability of technology systems ⩥ cascading style sheet (CSS). Answer: A markup language for web documents containing structured information ⩥ loose coupling. Answer: The capability of services to be joined on demand ⩥ service. Answer: oriented architecture (SOA)-A business-driven enterprise architecture that supports integrating a business as linked repeatable activities task or service ⩥ service. Answer: oriented architecture (SOA) service-A business-driven enterprise architecture that supports integrating a business as linked repeatable activities task or service ⩥ service. Answer: oriented architecture (SOA) service-A business task, such as checking a potential customer's credit rating, when opening a new account
⩥ tangible benefit. Answer: Easy to quantify and typically measured to determine the success or failure of a project ⩥ intangible benefits. Answer: Benefits that are difficult to quantify or measure ⩥ kill switch. Answer: A trigger that enables a project's manager to close the project prior to completion ⩥ feasibility. Answer: The measure of the tangible and intangible benefit of an information system ⩥ program evaluation and review technique (PERT) chart. Answer: A graphical network model that depicts a project's tasks and the relationship between those tasks ⩥ dependency. Answer: A series of tasks that are interrelated, such as the logical relationship that exists between a project task and a milestone
Answer: Documents that include how to use the system and troubleshoot issues or problems ⩥ online training. Answer: Training delivered via the internet in order to allow employees to complete the materials at their own pace ⩥ workshop training. Answer: Held in a classroom environment and led by an instructor ⩥ Gantt chart. Answer: A simple bar chart that lists project tasks vertically against the projects time frame listed horizontally ⩥ in. Answer: sourcing, in-house development-A common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems ⩥ outsourcing. Answer: It is an arrangement by which one organization provides services for another organization that chooses not to perform them in- house. Benefits include cost savings and extended work resources. Drawbacks include a loss of corporate knowledge and confidentiality.
⩥ onshore outsourcing. Answer: The process of engaging another company within the same country for services ⩥ communication plan. Answer: It defines the how, what, when, and who in the flow of project information to stakeholders. It is key for managing expectations. ⩥ project constraint. Answer: A specific factor that can limit options within a project ⩥ project assumption. Answer: A factor that is considered to be true, real, or certain without proof or demonstration ⩥ project deliverable. Answer: Any measurable, tangible, and verifiable outcome, result, or item that is produced to complete a project or part of a project ⩥ project objective. Answer: Quantifiable criteria that must be met for the project to be considered a success
- Take action.
- Review your decision and its consequences. ⩥ courage. Answer: The virtue that enables people to conquer fear, danger, or adversity, no matter the context (physical or moral); includes the notion of taking responsibility for decisions and actions; involves the ability to perform critical self-assessment, to confront new ideas, and to change ⩥ decision matrix. Answer: This is a matrix used by teams to evaluate possible solutions to problems. Each solution is listed. Criteria are selected and listed on the top row to rate the possible solutions. Each possible solution is rated on a numerical scale for each criterion and the rating recorded in the corresponding grid. The ratings of all criteria for each possible solution are added to determine each solution's score. ⩥ delegative leadership. Answer: This is a style of leadership in which the leader entrusts decision-making to an employee or a group of employees. The leader is still responsible for their decisions. ⩥ development. Answer: The art of developing the competence and confidence of subordinate leaders through role modeling, training, and development
activities related to current or future duties; similar to training, except training is normally a short-term learning experience for a specific task, while development is a long-term learning experience that helps to grow the individual mentally and emotionally ⩥ efficiency. Answer: It is a measure (normally a percentage) of the actual output to the standard output expected. Efficiency measures how well someone or something is performing relative to expectations. ⩥ problem. Answer: solving-Problem-solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution, and implementing a solution ⩥ esprit de corps. Answer: This is the spirit, soul, and state of mind of an organization or the overall consciousness of the organization that a person identifies with and feels a part of. This term normally refers to an entire unit or group, while morale can refer to an individual ⩥ ethical climate. Answer: The "feel of the organization" about the activities that have ethical content or those aspects of the work environment that constitute
Answer: Conformance to the requirements of a stated product or service attribute ⩥ self. Answer: directed work team-A small, independent, self-organized, and self-controlling group in which members plan, organize, determine, and manage their duties and actions, as well as perform many other supportive functions ⩥ shadow IT. Answer: The use of information technology systems, devices, software, applications, and services without explicit IT department approval or involvement ⩥ business architecture. Answer: A discipline that "represents holistic, multidimensional business views of capabilities, end‐to‐end value delivery, information, and organizational structure; and the relationships among these business views and strategies, products, policies, initiatives, and stakeholders ⩥ total quality management (TQM). Answer: This describes Japanese-style management approaches to quality improvement. It includes the long-term success of the organization through customer satisfaction and is based on participation
of all members of the organization in improving process, products, service, culture, etc. ⩥ mentoring. Answer: The act or process of helping or advising a new colleague and giving advice to a younger or less experienced person, especially in a job or at school environment ⩥ worker efficiency. Answer: A measure (usually computed as a percentage) of worker performance that compares the standard time allowed to complete a task to the actual worker time to complete it ⩥ geoeconomics. Answer: The effects of geography on the economic realities of international business activities ⩥ employee monitoring policy. Answer: Stating explicitly how, when, and where the company can monitor its employees ⩥ e.
