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Workplace Communication and Collaboration, Summaries of Holism
A set of questions and answers related to workplace communication and collaboration. It covers a variety of scenarios involving discussions between colleagues, such as planning projects, making decisions, and resolving issues. Insights into effective communication strategies, problem-solving skills, and the importance of teamwork in a professional setting. By analyzing the content, students can learn how to navigate complex workplace dynamics, improve their interpersonal skills, and develop strategies for successful collaboration with coworkers. The document could be useful for university-level courses in business communication, organizational behavior, human resources management, or leadership development.
Typology: Summaries
2022/2023
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TEST
LISTENING
TEST
In
the
Listening
(^) test
you
will^
be
asked
(^) to
demonstrate
how
well
(^) you
understand
spoken
English
The
entire^
Listening
(^) test
will
(^) last
approximately
minutes
There
(^) are
(^) four
(^) parts
and
directions
are
given
(^) for
each
(^) part
You
(^) must
mark
your
answers
on
the
(^) separate
answer
sheet
Do
(^) not
write
your^
(^) answers
in^
(^) your
(^) test
book
PART
Directions
For
each
question
in
this
(^) part
you
will
hear
(^) four
statements
about
(^) a
picture
in
your
test
book
When
(^) you
hear^
the
(^) statements
you
(^) must
select
the
one
(^) statement
that
best
describes
what
(^) you
(^) see
in
the
picture
Then
(^) find
the
number
(^) of
the
question
on
(^) your
answer
sheet
and
mark
your
(^) answer
The
(^) statements
will
(^) not
be
printed
in
(^) your
(^) test
book
and
will
be^
spoken
only^
(^) one
time
T
JU
:
/
//
ji)
—-^ iZ- — zj
- ' 'i
- — (^) -
- (^) _ -^ »^
- -c
Statement
C
(^) '
They
’re
sitting
(^) at
(^) a
table
is
the
best
description
(^) of
the
picture^
so
you^
should
select
answer
C
and
mark
it
(^) on
(^) your
answer
sheet
Z
l 1 S 31
3 DVd
(^) IX 3 N (^3) Hi (^) Oi (^) NO
(^00)
(^). «
- '.T
' t
. (^) :
A
111
s
PART
inm
Directions
You
will
hear
some
conversations
between
(^) two
(^) or
(^) more
people
You
(^) will
(^) be
(^) asked
(^) to
answer
(^) three
questions
about
what
(^) the
speakers
(^) say
(^) in
each
conversation
Select
the
best
response
to
each
question
and
mark
the
letter
A
B
C
(^) or
D
on
(^) your
(^) answer
sheet
The
conversations
will
not
be
printed
in
(^) your
(^) test
book
and
will
be
spoken
(^) only
one
time
What
(^) does
(^) the
(^) woman
(^) need
(^) a (^) suit
(^) for
(A
A
(^) job
(^) interview
(B
A
(^) fashion
(^) show
(C
A
(^) family
(^) celebration
(D
A
television
appearance
What
(^) is (^) the
(^) woman
(^) preparing
(^) for
?
(A
A
(^) move
(^) to
(^) a (^) new
(^) city
(B
A
business
(^) trip
(C
A
(^) building
(^) tour
(D
A
(^) meeting
(^) with
(^) visiting
(^) colleagues
. What
(^) does
the
(^) woman
dislike
(^) about
(^) a (^) suit
(^) on
display
(A
The
(^) fabric
(B
The
(^) price
(C
The
(^) style
(D
The
(^) color
Who
(^) most
(^) likely
is (^) the
(^) man
(A
An
(^) accountant
(B
An
(^) administrative
(^) assistant
(C
A
(^) marketing
(^) director
(D
A
(^) company
president
What
does
the
(^) woman
(^) want
(^) to
pick
up
on
Friday
(^) morning
A
A
(^) building
(^) map
B
A
(^) room
(^) key
C
An
(^) ID
(^) card
D
A
(^) parking
(^) pass
What
(^) does
(^) the
(^) man
(^) say
(^) that
(^) the
(^) price
includes
(A
Some
accessories
(B
Alterations
(C
Sales
(^) tax
(D
Delivery
What
(^) task
(^) is (^) the
(^) man
responsible
(^) for
A
Writing
(^) a (^) budget
B
Reviewing
(^) job
applications
C
Organizing
a (^) company
(^) newsletter
D
Updating
(^) an
(^) employee
(^) handbook
What
(^) kind
(^) of
(^) a (^) business
(^) does
(^) the
(^) man
(^) most
likely
(^) work
(^) for
(A
A
(^) legal
(^) consulting
firm
(B
An
(^) architecture
firm
(C
A
(^) film
(^) production
(^) company
(D
A
(^) book
(^) publishing
(^) company
What
(^) does
the
(^) woman
(^) want
(^) to
(^) do
(^) next
(^) year
A
Organize
(^) a (^) trade
(^) show
(B
Open
(^) a (^) new
(^) store
(C
Redesign
(^) a (^) product
(^) catalog
(D
Hire
some
(^) team
(^) members
What
(^) does
(^) the
(^) woman
(^) say
(^) she
(^) is (^) concerned
about
(A
The
(^) length
(^) of
(^) a (^) project
(B
The
(^) cost
(^) of
(^) an
(^) order
(C
The
opinion
(^) of
(^) the
(^) public
(D
The
(^) skills
(^) of
(^) some
(^) workers
What
does
(^) the
(^) man
(^) ask
(^) the
(^) woman
(^) to
(^) do
?
(A
Order
(^) some
business
(^) cards
(B
Write
(^) a (^) press
(^) release
(C
Provide
(^) some
(^) additional
(^) details
(D
Set
(^) up
(^) a (^) meeting
(^) time
What
(^) does
(^) the
(^) woman
(^) agree
(^) to
(^) let
(^) the
(^) man
do
?
(A
Submit
(^) an
application
(B
Speak
(^) at
(^) a (^) meeting
(C
Review
(^) some
(^) books
(D
Measure
(^) a
space
GO
(^) ON
(^) TO
THE^
(^) NEXT
(^) PAGE
TEST
(^1)
25
Who
most
likely
is (^) Axel
Schmidt
( A
A
store
manager
( B
A
construction
(^) worker
( C
A
journalist
( D
An
(^) artist
44
.
. According
to
the
woman
,
what
(^) will
happen
at
the
end
(^) of
(^) November
?
(A
An
(^) executive
(^) will
visit
( B
An
employee
will
retire
( C
A
product
will
be
(^) released
D
A
(^) study
(^) will
be
completed
45
. What
(^) renovation
does
the
woman
mention
(A
Some
walls
are
(^) being
(^) painted
( B
Some
floors
are
being
replaced
.
( C
Some
windows
are
being
installed
D ) Some
light
fixtures
are
being
repaired
51
. What
does
(^) the
man
want
to (^) know
?
A
Where
he
(^) would
be
working
( B
When
he
(^) would
be
starting
(^) a (^) job
( C
How
(^) to
get
(^) to
(^) an
(^) office
building^
(D
Why
(^) an
event
time
has
changed
What
does
the
woman
encourage
the
man
to
do
?
( A
Visit
(^) a (^) gift
shop
( B
Send
a (^) package
( C
Wait
for
a bus
( D
Take
(^) a
photograph
. What
does
the
(^) woman
say
the
company
(^) will
pay
(^) for
?
A
A
work
(^) vehicle
( B
A
private
office
( C
Moving
expenses
( D
Visitors
meals
What
does
the
speakers
company
most
likely
sell
( A
Electronics
( B
Clothing
( C
Food
( D
Automobiles
What
industry
(^) do
the
speakers
(^) work
in
( A
Manufacturing
( B
Agriculture
( C
Transportation
D
Construction
48
.
Why
is (^) the
woman
surprised
A
Some
software
is expensive
B
A
color
is
very
bright
C
The
(^) man
(^) has
(^) completed
a report
( D
The
(^) man
(^) bought
a new
(^) car
What
does
(^) the
(^) woman
(^) say
a project
will
do
for
a
city
( A
Increase
(^) tourism
( B
Generate
electricity
( C
Preserve
natural
(^) resources
( D
Improve
(^) property
values
Why
does
the
woman
(^) say
“The
slides
are
available
on
our
company
(^) intranet
A
To
request
(^) assistance
(^) reviewing
(^) a
document
B
To
recommend
using
a document
as
a
reference
( C
) To
report
(^) that
a task
(^) has
(^) been
completed
( D
) To
indicate
(^) that
a file
(^) is
in^ the
wrong
location
55
. What
does
(^) Gerhard
(^) say
needs^
to (^) be
done
A
Permits
need
to (^) be
approved
( B
Employees
(^) need
(^) to
be
(^) trained
( C
Materials
need
to (^) be
(^) ordered
(D
Inspections
need^
(^) to
(^) be
(^) made
Bellevue
Apartments
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- O G O O
@ © © @
o 0 0 6 0 0 6 0 0 o o o o o (^) o o
o o o o
O O O
© O O O G O O O O O
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© O O O O O O O O
© 0 O O
f i^ ( O^ )^ ' ' ’ O O O O C O O
U < )
'^ / '^ - v
® O G 0 9 © O @ 0 © O © (^) © f / I I \
0 0 0 0 9 6 0 0 0 0 0 0
1 ( 1 )
011000000
H^ ( ) V
- X
0 O 0 G 0 0 O 0 0 0 6
O O O O
0 0 0 0 0
O O O O
0 0 0 0 0 0 0 9 0 0 0 0 0 0 0 0 0 0 6 0 0 0
»
OOOOO
0 OOO
00 O 00 OGO
© © 0 © © © © © © © © © © © (^) ©
OOO
0 OOOOOOOGO
A
Tanaka
» ©
- © @ (^) @ 0 © (^) © © © © © ©
| G © 0 @ @ 0 © (^) © 0 © O © 0
© > 0 0 0 9 9 0 9 0 0 0 0 0 ® « © 0 ® © © @ 0 ©
©
:
0 0 0 0 0 6 0 9 0 0 0 0 0 0 © © © 00
O 0 0
©
© 9 © O © © 0
0 © © © © (^) © ©
0 9 0 0 0 9 0 0
B
Zhao
A
Mukherjee
B
Tremblay
0
©
0 9 0 0 0 0 0 0 0 (^0) 0 0 (^0) 0 (^0) ,
O O 9 0 O 0 1
© @ 0 © ®
0 0 0 0 0 0 0 9 0 0 0
O O O O O
0 0 O
9 9 9 9 9
.
Who
most
likely
is (^) the
man
A
) A
maintenance
worker
( B
A property
manager
(C
) A real
(^) estate
agent
( D
A
bank
employee
Stage
. Why
(^) is
(^) the
man
surprised
( A
A
popular
(^) band
is
coming
to
town
( B ) The
(^) woman
plays
a
musical
instrument
( C
) The
(^) woman
(^) was
able
to (^) get
concert
tickets
( D
) Some
(^) musicians
scheduled
a second
concert
. Look
at (^) the
graphic
Which
name
needs
to
be
(^) changed
( A ) Tanaka
B
) Zhao
C
Mukherjee
( D
Tremblay
. Look
(^) at
the
(^) graphic
In
which
section
(^) does
the
(^) woman
(^) have
(^) seats
(A
Section
1
B
Section
( C
Section
(^3)
D^ (
Section
.
What
(^) does
(^) the
woman
say
she
(^) is
(^) going
to
do
tomorrow
(A
Fill
out
a
registration
form
( B
Meet
with
some
neighbors
( C
Order
(^) some
furniture
( D
) Make
a payment
67
.
What
(^) is
(^) the
woman
doing
this^
weekend
( A
Practicing
(^) with
(^) her
band^
( B
Entering
a radio
contest
(C
Moving
to (^) Boston
( D
Attending
(^) a
party
PART
i/m
>
Directions
You
will
hear
(^) some
talks
(^) given
(^) by
a
(^) single
speaker
You
will
be
asked
(^) to
(^) answer
three
questions
about
what
the
speaker
says
(^) in
each
talk
Select
the
best
response
(^) to
(^) each
question
(^) and
mark
the
letter
A
B
C
or
D
on
(^) your
answer
sheet
The
talks
will
(^) not
(^) be
printed
(^) in
(^) your
test
book
and
will
be
spoken
only
(^) one
time
What
(^) kind
(^) of
business^
(^) is (^) the
(^) speaker
(^) most
.
likely
(^) calling
(A
A
(^) hair
(^) salon
(B
An
(^) insurance
(^) company
C
A
(^) car
dealership
D
An
(^) eye
(^) doctor
’s (^) office
Where
(^) does
the
(^) announcement
(^) take
(^) place
(A
At (^) a (^) sports
(^) arena
(B
At (^) a (^) concert
(^) hall
(C
At (^) an
(^) art
(^) museum
(D
At (^) a (^) movie
(^) theater
Why
does
(^) the
speaker
(^) apologize
(A
A
(^) presenter
(^) has
(^) been
(^) delayed
(B
Some
(^) lights
(^) have
(^) gone
(^) out
(C
A
(^) sound
(^) system
(^) is
broken
(D
A
(^) construction
(^) project
is
(^) noisy
What
(^) does
the^
(^) speaker
(^) say
(^) about
(^) her
appointment
A
It (^) is
(^) too
(^) far
(^) away
B
It (^) needs
(^) to
(^) be
rescheduled
C
It (^) is (^) too
expensive
D
It
(^) should
(^) be
(^) with
(^) a (^) different
(^) person
.
What
(^) does
(^) the
(^) speaker
(^) offer
(^) the
listeners
(A
A
(^) promotional
(^) item
(B
A
(^) parking
(^) voucher
(C
Discounted
(^) snacks
(D
Free
(^) tickets
What
(^) is
the^
speaker
interested
(^) in
(^) learning
more
(^) about
A
Payment
(^) methods
(B
Delivery
(^) options
(C
A
(^) warranty
(D
Ajob
(^) opening
What
(^) event
(^) is (^) taking
place
A
A
(^) technology
(^) conference
(B
A
(^) product
(^) demonstration
(C
A
(^) company
(^) fund
raiser-
(D
A
(^) training
(^) workshop
What
(^) is
(^) being
advertised^
(A
A
(^) factory
(^) tour
(B
A
(^) baking
(^) competition
(C
A
(^) grand
(^) opening
(D
An
(^) art
(^) show
Why
(^) does
(^) the
(^) speaker
(^) say
, “ And
(^) over
people
(^) are
(^) here
(A
To
(^) propose
(^) moving
(^) to
(^) a (^) larger
(^) venue
(B
To
(^) indicate
(^) that
(^) some
(^) advertising
(^) was
successful
(C
To
(^) emphasize
(^) the
(^) importance
(^) of
(^) working
quickly
(D
To
(^) suggest
(^) more
(^) volunteers
are
(^) needed
What
will^
participants
(^) receive
A
A
(^) poster
B
A
(^) promotional
(^) mug
C
A
(^) company
T
- shirt
D
A
(^) photograph
What
(^) can
(^) the
(^) listeners
(^) do
(^) on
(^) a (^) Web
site
A
Find
(^) a (^) recipe
B
Fill
(^) out
(^) an
(^) entry
(^) form
C
View
(^) a (^) product
list
D
Download
(^) a (^) coupon
What
(^) does
(^) the
speaker
(^) ask
(^) the
(^) listeners
(^) to
do
?
(A
Provide
(^) feedback
(B
Silence
(^) mobile
(^) phones
C
Review
(^) an
(^) event
(^) program
D
Enjoy
(^) some
(^) refreshments
GO (^) ON
(^) TO
(^) THE
(^) NEXT
(^) PAGE
TEST
(^1)
29
This
Week
s’
Guests
Shelf
Ling
(^) Yu
Part
TuesdayMonday
Ling
(^) Yu
Part
Wednesday
Hilda
(^) Orman
Shelf
"
I
- XvKvM
I
Thursday
Haru
(^) Nakamura
Joseph
(^) Samir
Friday
Shelf
. Why
(^) are
(^) guests
invited
(^) on
(^) the
speaker
’s
radio
(^) show
A
To
discuss
(^) their
(^) businesses
B
To
talk
(^) about
local
(^) history
C
To
teach
(^) communication
(^) skills
D
To
(^) offer
travel
tips
Shelf
(^4)
.
Look
(^) at
(^) the
(^) graphic
Where
(^) will
(^) the
(^) scarves
and
(^) ties
(^) be
(^) displayed
A
On
(^) Shelf
B
On
(^) Shelf
C
On
(^) Shelf
D
On
(^) Shelf
.
What
(^) can
the
listeners
(^) do
(^) on
(^) a (^) Web
(^) site
A
View
photos
(^) of
famous
(^) guests
(B
Sign
up
(^) for
(^) a
special
(^) service
(C
Read
(^) about
(^) upcoming
(^) programs
(D
Listen
(^) to
previous
(^) episodes
.
What
should
(^) be
(^) displayed
(^) near
(^) the
(^) cash
registers
A
Coupons
B
Hats
C
Gloves
(D
Socks
.
Look
(^) at
the
(^) graphic
Which
(^) day
(^) is
this
episode
(^) being
(^) aired
(A
Tuesday
(B
Wednesday
(C
Thursday
(D
Friday
.
What
(^) should
(^) the
(^) listener
(^) expect
(^) to
receive
in
an
(^) e
A
A
(^) payment
(^) schedule
B
Photographs
C
Shipping
(^) information
D
Display
(^) measurements
This
is
the
end
of
the
Listening
test
TEST
(^1)
31
READING
TEST
In
(^) the
Reading
(^) test
you
will
read
(^) a
variety
(^) of
(^) texts
(^) and
answer^
several
(^) different
(^) types
(^) of
reading
comprehension
questions
The
(^) entire
(^) Reading
(^) test
(^) will
last
minutes
There
(^) are
three
parts^
and
directions
are
(^) given
(^) for
each
(^) part
You
(^) are
(^) encouraged
(^) to
(^) answer
(^) as
many^
questions
(^) as
possible^
within
the
time
allowed
You
(^) must
mark
(^) your
(^) answers
(^) on
the
(^) separate
answer
sheet
Do
(^) not
write^
(^) your
answers^
in
your
(^) test
book
PART
Directions
A
word
(^) or
phrase
is
missing
(^) in
each^
(^) of
the
(^) sentences
below
Four
answer
choices
are
given
below
each
(^) sentence
Select
(^) the
best
answer
(^) to
complete^
(^) the
(^) sentence
Then
mark^
the
letter
A
B
C
or
D
on
(^) your
answer
sheet
Mougey
(^) Fine
(^) Gifts
(^) is (^) known
(^) for
(^) its
(^) large
range
(^) of
goods
(A
regional
(B
regionally
C
region
D
regions
. Mr
. Kim
(^) would
(^) like
a (^) meeting
about
the
Jasper
(^) account
as
soon
(^) as
(^) possible
(A
to
arrange
(B
arranging
(C
having
(^) arranged
(D
arrangement
Income
(^) levels
are
(^) rising
(^) in (^) the
surrounding
(^) areas
A
family
(B
world
(C
company
(D
city
and
The
(^) factory
(^) is
—
station
A
regularly
(B
conveniently
(C
brightly
(D
collectively
located
(^) near
(^) the
(^) train
. Since
(^) we
(^) had
(^) a (^) recent
(^) rate
(^) change
expect
next
(^) electricity
(^) bill
(^) to
(^) be
(^) slightly
(^) lower
. Because
(^) of
transportation
winter
(^) weather
some
(^) conference
participants
(^) may
(^) arrive
(^) late
(A
are
(^) delayed
(B
to
delay
(C
delays
(D
had
(^) delayed
due
(^) to
(A
you
(B
yours
(C
yourself
D
your
. Hotel
(^) guests
(^) have
(^) a (^) lovely
(^) view
(^) of
(^) the
the
(^) south
- facing
(^) windows
. Proper
(^) maintenance
(^) of
(^) your
(^) heating
equipment
(^) ensures
(^) that
(^) small
(^) issues
(^) can
be
( fixed A ) as
a (^) result
B
in (^) addition
C
although
D
before
( ocean A ) up
(B
except
(C
onto
(D
through
they
(^) become
(^) big
(^) ones
. Satinesse
Seat
Covers
will
refund
your
order
you
(^) are
not
completely
satisfied
.
( A
) if
( B
yet
(C
) until
D
neither
. Ms
. Rodriguez
(^) noted
that
it is (^) important
to
explicit
policies
regarding
the
use
of
company
computers
(A
inform
( B
succeed
( C
estimate
( D
establish
. In (^) the
(^) last
(^) five
years^
production
at
the
Harris
facility
has
(^) almost
doubled
in
—
( A
majority
( B ) edition
C
volume
D
economy
.
Peura
Insurance
has
located
a larger
office
space
, it will
begin
negotiating
the
rental
agreement
.
( A
Happily
( B
Now
(^) that
( C
Despite
( D
In (^) fact
. Ms
Tsai
will
the
installation
of
the
new
(^) workstations
(^) with
(^) the
vendor
( A
coordinated
( B
to
coordinate
( C
coordination
( D
be
(^) coordinating
.
Mr
Tanaka
’ s
(^) team
worked
for
months
to
secure
a lucrative
(^) government
(^) contract
( A
readily
( B
diligently
( C
curiously
D
extremely
124
. An
upgrade
in^
software
(^) would
increase
(^) the
(^) productivity
(^) of
our
administrative
(^) staff
.
A
) significantly
B
persuasively
C
proficiently
(D
gladly
.
Though
Sendark
Agency
’ s
(^) travel
(^) insurance
can
be
(^) purchased
(^) over
the
phone
most
of
plans
are
(^) bought
(^) online
A
whose
( B
his
(C
its
(D
this
. The
(^) Rustic
Diner
’ s chef
does
allow
patrons
to (^) make
menu
( A
substituted
( B
substituting
( C
substitutions
( D ) substitute
130
. Garstein
(^) Furniture
(^) specializes
in (^) functional
products
(^) that
(^) are
(^) inexpensive
beautifully
crafted
A
thus
B
as (^) well
(^) as
C
at (^) last
D
accordingly
H
PART
H^ inrn
Directions
Read
the
(^) texts
that
(^) follow
A
word
phrase
or (^) sentence
is
missing
in
(^) parts
(^) of
each
(^) text
Four
answer
choices
(^) for
each
question
(^) are
(^) given
below
the
(^) text
Select
the
best
answer
(^) to
complete
the
(^) text
Then
mark
the
letter
A
B
C
or
D
on
(^) your
answer
sheet
Questions
- 134
(^) refer
(^) to
the
(^) following
(^) notice
NOTICE
To (^) continue
(^) providing
(^) the
(^) highest
(^) level
(^) of
to (^) our
(^) corporate
(^) tenants
we
(^) have
scheduled
(^) the
.
south
(^) lobby
(^) restrooms
(^) for
(^) maintenance
(^) this
(^) weekend
, May
(^) and
(^) May
this
(^) time
the
.
restrooms
(^) will
be
(^) out
(^) of
(^) order
so (^) tenants
(^) and
(^) their
(^) guests
(^) should
(^) instead
(^) use
(^) the
(^) facilities
(^) in (^) the
north
(^) lobby
We
for
(^) any
(^) inconvenience
(^) this
(^) might
(^) cause
' 134
'
.
Denvilie
(^) Property
(^) Management
(^) Partners
. ( A ) serve
B
served
C
server
D
service
A
If (^) you
(^) would
(^) like
(^) to
(^) join
(^) our
(^) property
management
(^) team
call
(^) us
(^) today
B
Thank
(^) you
(^) for
your
(^) patience
(^) while
(^) the
main
(^) lobby
(^) is
(^) being
(^) painted
C
Please
(^) do
(^) not
(^) attempt
(^) to
access
(^) the
north
(^) lobby
(^) on
(^) these
(^) days
D
Questions
(^) or
(^) comments
(^) may
(^) be
directed
(^) to
(^) the
(^) Management
(^) Office
. ( A ) Along
(B
During
(C
Without
(D
Between
. (A
apologize
(B
organize
(C
realize
(D
recognize
GO (^) ON
(^) TO
(^) THE
(^) NEXT
(^) PAGE
TEST
1
23