Career management—Unit 1: What is Work?
Basic Employability Skills – Extended Activity
Skit Script Writing Worksheet
Skit Title: the distracted employee
Characters: alice(manager)
Karen(customer)-
Tom(employee)
___________________________
Props: checkout counter
Shopping bags
Register
Cell phone
Script: (Tom is behind the checkout counter, scrolling through his phone. Karen, a customer, is standing
at the counter with a few items in her hands, looking annoyed.)
Karen: (impatiently) Excuse me, are you going to ring these up?
Tom: (barely looking up from his phone) Yeah, yeah, just a sec.
(Tom continues to scroll, completely absorbed in his phone. Karen taps her foot, clearly frustrated.)
Karen: I’ve been waiting here for a few minutes. Can you help me, please?
Tom: (sighs and finally puts the phone down) Fine, what do you need?
Karen: I just need to pay for these items. I’ve been waiting for a while, and I’m in a bit of a rush.
Tom: (carelessly) Okay, whatever. (He starts scanning the items slowly, not making eye contact.)
Karen: (shaking her head) This is really unprofessional.
(Alice, the manager, enters the scene, noticing the interaction between Tom and Karen.)
Alice: (approaching the counter) Is there a problem here?
Karen: (frustrated) I’ve been trying to check out, but Tom here seems more interested in his phone than
helping me.
Alice: (turning to Tom, sternly) Tom, is this true? Are you ignoring customers to use your phone?
Tom: (defensively) I was just checking something real quick. It wasn’t a big deal.
