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ZOOM INTERPRETATION FEATURE, Slides of English

English

Once participants are brought in the “virtual hearing room,” allow the interpreter and the. Limited English Proficient participant(s) (LEP) to communicate with ...

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2022/2023

Uploaded on 02/28/2023

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Maryland AOC – Court Interpreter Program – Rev. 8. 2022
ZOOM INTERPRETATION FEATURE
REFERENCE GUIDE FOR HOST/JUDGE
ZOOM Interpretation Feature:
• The language interpretation feature is enabled by default when you schedule a ZfG
meeting. You can enter the interpreter’s email address if it is known. If not, you can save
the meeting and assign interpreters after the meeting starts.
• ZfG has 9 foreign language options. If the language you need is not on the list, pick any
language so that the interpreter has a foreign language channel to speak into.
• Once participants are brought in the “virtual hearing room,” allow the interpreter and the
Limited English Proficient participant(s) (LEP) to communicate with each other briefly in
order to make sure they hear and understand each other.
• Remind all participants that this is an interpreted event and that the Zoom Interpretation
Feature may be activated to allow the interpreter to provide simultaneous interpretation
in a foreign language channel for the benefit of the LEP participant.
• The Interpretation Feature should be activated only if it is anticipated that the hearing
will involve lengthy English language statements (motions, opening statements, witness
testimony, etc.) and simultaneous interpretation will be necessary. Otherwise, all
interpretation will occur consecutively.
• The Interpretation Feature should not be activated at all if the hearing will consist only of
questions to the LEP participant and their answers. The interpreter and LEP participant
will remain in the main session and the interpreter will interpret in the consecutive mode.
• Explain to all participants that once the Interpretation Feature is activated, they must
select the English language channel and click on “Mute Original Audio.” The Original
Audio refers to the audio from the LEP in the foreign language channel. Do not stay in
“Original Audio (interpretation off).”
• Play the Introduction to Zoom Interpretation Feature video at the beginning of the Zoom
hearing. The direct link to the video is https://vimeo.com/670879836/36890fdcd6. You can
also download the video file at https://mdcourts.sharefile.com/d-
s16efc2150d0f4a36b3cfb65e57dc327f.
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ZOOM INTERPRETATION FEATURE

REFERENCE GUIDE FOR HOST/JUDGE

ZOOM Interpretation Feature:

  • The language interpretation feature is enabled by default when you schedule a ZfG meeting. You can enter the interpreter’s email address if it is known. If not, you can save the meeting and assign interpreters after the meeting starts.
  • ZfG has 9 foreign language options. If the language you need is not on the list, pick any language so that the interpreter has a foreign language channel to speak into.
  • Once participants are brought in the “virtual hearing room,” allow the interpreter and the Limited English Proficient participant(s) (LEP) to communicate with each other briefly in order to make sure they hear and understand each other.
  • Remind all participants that this is an interpreted event and that the Zoom Interpretation Feature may be activated to allow the interpreter to provide simultaneous interpretation in a foreign language channel for the benefit of the LEP participant.
  • The Interpretation Feature should be activated only if it is anticipated that the hearing will involve lengthy English language statements (motions, opening statements, witness testimony, etc.) and simultaneous interpretation will be necessary. Otherwise, all interpretation will occur consecutively.
  • The Interpretation Feature should not be activated at all if the hearing will consist only of questions to the LEP participant and their answers. The interpreter and LEP participant will remain in the main session and the interpreter will interpret in the consecutive mode.
  • Explain to all participants that once the Interpretation Feature is activated, they must select the English language channel and click on “Mute Original Audio.” The Original Audio refers to the audio from the LEP in the foreign language channel. Do not stay in “Original Audio (interpretation off).”
  • Play the Introduction to Zoom Interpretation Feature video at the beginning of the Zoom hearing. The direct link to the video is https://vimeo.com/670879836/36890fdcd6. You can also download the video file at https://mdcourts.sharefile.com/d- s16efc2150d0f4a36b3cfb65e57dc327f.
  • Remember to allow the interpreter to explain the Interpretation Feature to the LEP participant BEFORE it is activated.
  • Ask the interpreter to identify themselves for the record and administer the oath to the interpreter in accordance with Rule 1-333.

Interpreter Oath:

“Do you swear or affirm to interpret accurately, completely, and impartially and to refrain from knowingly disclosing confidential or privileged information obtained while serving in this proceeding?”

Activating the Interpretation Feature:

  • If the hearing involves lengthy English language monologues and discussions, such as motions, opening statements, or closing arguments, the interpreter will seek your permission for the Interpretation Feature to be activated and tell the LEP to switch to the foreign language channel once the court activates the feature.
  • Activate the Interpretation Feature by clicking on the globe icon at the bottom of your Zoom screen. Assign interpreters in the pop-up window and click “Start.” Then multiple language channels will be available.
  • Once you activate the Interpretation Feature, select the English channel and “Mute Original Audio” and ask all English-speaking participants to do the same before proceeding further. Do not stay in “Original Audio (interpretation off)” because you won’t be able to hear the interpreters if they need to ask the court or attorneys a question, seek clarification, etc.
  • The LEP participant and the interpreter will switch to the foreign language channel.
  • Remember that the Interpretation Feature is for simultaneous interpretation only. If the hearing involves questions to the LEP participant and their answers, the interpreter and LEP participant can both switch to the English channel for consecutive interpretation, or you can deactivate the Interpretation Feature entirely by clicking on the globe icon, Manage Language Interpretation, and then End in the pop-up dialogue box. Please see the screenshot below.

o The same process should be followed if an LEP witness of language B is called to testify.

Relay Interpretation:

  • Relay interpretation happens when it takes multiple steps for a language to be interpreted into English. For example, most interpreters for the Mam language can only interpret Mam into Spanish. Therefore, a Spanish interpreter may also needed. In this situation, please note:

o Consecutive interpretation is recommended to ensure accuracy. o Do not activate the interpretation feature. For example, the LEP, the Mam interpreter, and Spanish interpreter will all speak in the main session.

Troubleshooting:

  • Important: The Interpretation Feature is not available when the participant is dialing in, using a Chromebook, or participating via a web browser instead of the Zoom app.
  • If the LEP or interpreter lose their internet connection, they can rejoin the hearing by calling the phone number provided in the ZOOM invite. The Interpretation Feature is not available to participants if they dial-in, therefore, the interpreter can only interpret in the consecutive mode.
  • If the LEP participant cannot connect to the foreign language channel, you should instruct them to remain in the English channel or disable the Interpretation Feature entirely and proceed with the hearing without it. The interpreter will interpret in the consecutive mode.

Polycom and Zoom hybrid hearings: please refer to the next section on the next page.

Polycom/Zoom Hybrid Hearings:

  • Start the meeting 10 minutes prior to the Zoom hearing.

o If you are hosting in the courtroom, you must join the Zoom meeting with no audio. o If you already joined the Zoom meeting with audio, select the up arrow next to the microphone icon on your Zoom screen and select “Leave Computer Audio.”

  • Turn on or wake up the Polycom video system and call into the Zoom meeting using the IP address, meeting ID, and password from the meeting invitation.
  • Join the Zoom meeting from one iPad or both iPads on the plaintiff’s and defendant’s tables based on who needs an interpreter. Follow the instructions below:

o Open the Zoom application on the iPad and select the “Join a Meeting” button (see the screenshot below).

o Bring up the Polycom keypad by selecting “#” on the remote. If you are using a Polycom G7500, select the down arrow on the remote and select “More.” Then select “Touch Tones” as seen below.

(More)

(Touch Tones) o With the keyboard visible on the Polycom, select “8” for Language Interpretation.

o On the keyboard, enter the required keys to select English, press “0” to mute the original channel audio and select “*” to close the menu page.

For further assistance with the Zoom Interpretation Feature, please contact Maggie Cao at the Court Interpreter Program at (410) 260-3562.