¡Descarga BSBSTR502 Assessment 2: Facilitate Continuous Improvement - Skills Test y más Ejercicios en PDF de Idioma Inglés solo en Docsity!
Assessment type Skills Test – Facilitate continuous improvement Instructions provided to the student: Please refer to the Student Assessment Information Pack for full details on instructions and the pre-assessment checklist that you should check before attempting any assessment task. Assessment task description: This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency. This assessment task is a Skills Test. This assessment task consists of eleven (11) practical demonstration activities. Activity 1: Analyse existing continuous improvement systems and processes and identify development needs and opportunities Activity 2: Develop decision-making processes to assist continuous improvement Activity 3: Develop continuous improvement strategies and encourage team members to participate in decision-making processes and ideas for continuous improvement Activity 4: Develop knowledge management systems Activity 5: Develop new continuous improvement systems and processes to address improvement needs and opportunities Activity 6: Establish processes that confirm team members are informed about continuous improvement outcomes Activity 7: Capture team progress, insights and experiences using established knowledge management systems Activity 8: Incorporate mentoring, coaching and other support to enable individuals and teams implement and support continuous improvement systems and processes Activity 9: Evaluate ways to improve planning and operations and make recommendations and communicate strategies to relevant stakeholders Activity 10: Evaluate the outcomes of continuous improvement systems and processes and identify opportunities for improvement Activity 11: Seek feedback from relevant stakeholders on systems and processes and document their feedback for future planning You will receive your feedback within two (1) week, and you will be notified by your trainer/assessor when your results are available. You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.
Assessment method-based instructions and
guidelines: Skills Test
Applicable conditions: This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test). You will be assessed independently on this assessment task. No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory. As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor. Your trainer/assessor may ask you relevant questions during this assessment task Resubmissions and reattempts: Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed. The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments. For more information, please refer to the Training Organisation’s Student Handbook. Location: This assessment task may be completed in: ☐ a classroom ☒ learning management system (i.e. Moodle), ☐ workplace, ☐ or an independent learning environment. Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task. Purpose of the assessment The purpose of this assessment task is to assess the student’s knowledge and skills essential to facilitate continuous improvement in a range of contexts and industry settings. Skill to lead and manage continuous improvement systems and processes for at least one organisation or work area Skill to address organisational sustainability requirements Skill to incorporate mentoring, coaching and other support to enable individuals to participate in continuous improvement processes Skill to capture progress, insights and experiences using established knowledge management systems
Simulated Environment These instructions are to be followed if the student is unable to complete the assessment in a workplace environment. Assessment task instructions The purpose of this assessment task is to assess the students’ knowledge essential to lead and manage continuous improvement systems and processes. The training organisation must ensure that the simulated workplace is in accordance with the requirements specified. The student will take on the role of the manager at the training organisation. The training organisation will assign the team members to the student. The team must have two (2) team members, not including the student. The student will have the responsibility to manage the team members. The student must use the templates provided to document their responses. The student must follow the word-limits specified in the templates. The trainer/assessor must assess the student using the performance checklist provided. Simulated environment requirements Assessment task environment This assessment task will be completed at your training organisation or a simulated environment prepared by your training organisation. The simulation environment consists of both the physical space and its contents (such as the equipment and participants etc. The simulated environment is very much like a learning environment where a student is able to practice, use and operate relevant industrial equipment, techniques, practices under realistic workplace conditions. Requirements for the workplace simulation environment The trainer/assessor will ensure that the simulated workplace environment is sufficient to complete this assessment task. The simulated environment consists of: The training organisation as the workplace where the student will be required to complete their job-related tasks and activities. The standard operating/workplace procedures related to the training organisation The trainer/assessor will provide the student with assistance throughout the assessment activity. The simulated environment must meet the following criteria: Opportunities for the student to: Yes/No/NA
Follow standard operating/workplace procedures Use up-to-date software and equipment Work within stated timelines to meet deadlines Gain experience in the challenges and complexities of dealing with multiple tasks Experience prioritising competing tasks and dealing with contingencies Workplace environment to work with others in a team Workplace environment to sufficient to communicate with diverse groups Workplace environment sufficient to work independently and manage workload Resources, tools, and equipment requirements The following resources, tools and equipment will be made available by the training organisation at the workplace to complete this assessment task: Access to the simulated workplace to carry out the skills assessment o Work team o Conference hall/online tools such as zoom o Workplace policies and procedures Continuous improvement systems and processes Access to knowledge management systems Workplace policies and procedures o Sustainability policy and procedures o Staff development policy and procedures Simulated workplace scenario
Capture team progress, insights and experiences using established knowledge management systems Incorporate mentoring, coaching and other support to enable individuals and teams implement and support continuous improvement systems and processes Identify and evaluate ways to improve planning and operations and make recommendations and communicate strategies to relevant stakeholders Evaluate the outcomes of continuous improvement systems and processes and identify opportunities for improvement Seek feedback from relevant stakeholders on systems and processes and incorporate their feedback for future planning Task requirements This assessment task requires you to demonstrate skills to lead and manage continuous improvement
systems and processes. You need to complete the following activities:
Activity 1: Analyse existing continuous improvement systems and processes and identify development needs and opportunities Activity 2: Develop decision-making processes to assist continuous improvement Activity 3: Develop continuous improvement strategies and encourage team members to participate in decision-making processes and ideas for continuous improvement Activity 4: Develop knowledge management systems Activity 5: Develop new continuous improvement systems and processes to address improvement needs and opportunities Activity 6: Establish processes that confirm team members are informed about continuous improvement outcomes Activity 7: Capture team progress, insights and experiences using established knowledge management systems Activity 8: Incorporate mentoring, coaching and other support to enable individuals and teams implement and support continuous improvement systems and processes Activity 9: Evaluate ways to improve planning and operations and make recommendations and communicate strategies to relevant stakeholders Activity 10: Evaluate the outcomes of continuous improvement systems and processes and identify opportunities for improvement Activity 11: Seek feedback from relevant stakeholders on systems and processes and document their feedback for future planning
Workplace Environment These instructions are to be followed if the student is able to complete the assessment in an actual workplace. Assessment task instructions The purpose of this assessment task is to assess the students’ knowledge essential to lead and manage continuous improvement systems and processes. The training organisation must ensure that the simulated workplace is in accordance with the requirements specified. The student will take on the role of the manager at the training organisation. The training organisation will assign the team members to the student. The team must have two (2) team members, not including the student. The student will have the responsibility to manage the team members. The student must use the templates provided to document their responses. The student must follow the word-limits specified in the templates. The trainer/assessor must assess the student using the performance checklist provided. Workplace requirements Assessment task environment This assessment task will be completed in your workplace. The requirements for the workplace environment The assessment task can be completed in the workplace if the student is currently working or has access to a workplace meeting the assessment criteria. The workplace must meet the following criteria: Opportunities for students to: Yes/No/NA Follow standard operating/workplace procedures Use up-to-date software and equipment Work within stated timelines to meet deadlines Gain experience in the challenges and complexities of dealing with multiple tasks Experience prioritising competing tasks and dealing with contingencies
Ensure relevant systems and processes meet organisation sustainability requirements Implement continuous improvement systems and processes Coach individuals and teams to implement and support continuous improvement systems and processes Monitor the outcomes of continuous improvement systems and processes and adjust performance strategies Evaluate outcomes and identify opportunities and areas for improvement Roles and responsibilities As part of your job role, you have the following job responsibilities: Identify current continuous improvement systems and processes, analyse them and identify improvement needs and opportunities. Develop systems, strategies and processes to assist in continuous improvement: o Decision-making processes to assist continuous improvement o Strategies for continuous improvement o Knowledge management systems to capture team progress, insights and experiences from business activities o Continuous improvement systems and processes that facilitate continuous improvement o Processes to inform team members about continuous improvement outcomes Encourage team members to participate in decision-making processes and ideas for continuous improvement. Analyse existing systems and processes and address organisational sustainability requirements Capture team progress, insights and experiences using established knowledge management systems Incorporate mentoring, coaching and other support to enable individuals and teams implement and support continuous improvement systems and processes Identify and evaluate ways to improve planning and operations and make recommendations and communicate strategies to relevant stakeholders Evaluate the outcomes of continuous improvement systems and processes and identify opportunities for improvement
Seek feedback from relevant stakeholders on systems and processes and incorporate their feedback for future planning Task requirements This assessment task requires you to demonstrate skills to lead and manage continuous improvement
systems and processes. You need to complete the following activities:
Activity 1: Analyse existing continuous improvement systems and processes and identify development needs and opportunities Activity 2: Develop decision-making processes to assist continuous improvement Activity 3: Develop continuous improvement strategies and encourage team members to participate in decision-making processes and ideas for continuous improvement Activity 4: Develop knowledge management systems Activity 5: Develop new continuous improvement systems and processes to address improvement needs and opportunities Activity 6: Establish processes that confirm team members are informed about continuous improvement outcomes Activity 7: Capture team progress, insights and experiences using established knowledge management systems Activity 8: Incorporate mentoring, coaching and other support to enable individuals and teams implement and support continuous improvement systems and processes Activity 9: Evaluate ways to improve planning and operations and make recommendations and communicate strategies to relevant stakeholders Activity 10: Evaluate the outcomes of continuous improvement systems and processes and identify opportunities for improvement Activity 11: Seek feedback from relevant stakeholders on systems and processes and document their feedback for future planning
Assessment activities Activity 1: Analyse existing continuous improvement systems and processes and identify development needs and opportunities Description of the activity This activity requires to analyse the existing continuous improvement systems and processes and identify development needs and opportunities. To do so, you need to: Identify the existing continuous improvement systems and processes Analyse the existing continuous improvement systems and processes. Identify and document improvement needs and opportunities for the organisation. You must ensure that the documented improvement needs and opportunities: o Align with the business goals and objectives o Drive innovation Document the procedures to implement the proposed change After identifying and analysing the existing continuous improvement systems and processes, you must use the ‘Improvement proposal’ template provided. The improvement proposal must include the following details: Existing continuous improvement systems and processes Outcomes of the analysis considering organisational objectives Improvement needs and opportunities for the organisation How the proposed changes will be implemented Expected outcomes
Template: Improvement proposal Improvement proposal Existing continuous improvement systems and processes (20-30 words) Outcomes of the analysis considering organisational objectives (30-50 words) Improvement needs and opportunities for the organisation (30-50 words) How will the proposed changes be implemented? (30-50 words)
Click or tap here to enter text. Activity 2: Develop decision-making processes to assist continuous improvement Description of the activity This activity requires you to develop the following two (2) structured decision-making processes to assist continuous improvement: Decision matrix Decision tree Your decision-making processes must clearly define: Overview of the process Steps in the decision-making process Evaluation criteria for decision making You must use the templates provided to prepare decision-making processes.
Template: Decision matrix Decision matrix Overview of the process (20-30 words) Steps in the decision-making process (50-100 words) Evaluation criteria for decision making (20-30 words)
Template: Decision tree Decision tree Overview of the process (20-30 words) Steps in the decision-making process (50-100 words) Evaluation criteria for decision making (20-30 words)
Activity 3: Develop continuous improvement strategies and encourage team members to participate in decision-making processes and ideas for continuous improvement Description of the activity This activity requires you to consult team members about developing continuous improvement strategies and encouraging team members to participate in decision-making processes and ideas for continuous improvement. To do so, you are required to arrange a meeting with the stakeholders. Note: If this assessment task is completed at the training organisation, the trainer/assessor will assign the roles of the team members to the staff members. If the assessment task is completed at the workplace, the trainer/assessor will nominate the roles to your team members. The purpose of the meeting is to consult team members about developing continuous improvement strategies and encouraging team members to participate in decision-making processes and ideas for continuous improvement. Before the meeting, you are required to: Print out the decision-making processes (prepared in Activity 2) Develop a meeting agenda and send an e-mail to the team members to invite them to the meeting. The meeting agenda must be prepared, considering the objectives of the meeting and using the template provided. The meeting agenda must discuss the purpose of the meeting and provide details regarding the place, date and time of the meeting. After preparing the meeting agenda, you are then required to send an e-mail to the staff members to invite them to the meeting. Guidelines for writing the e-mail:
- Ensure the text written in the e-mail is grammatically correct and free of errors.
- Use business style writing.
- The text must provide a summary of the attachment.
- Attach meeting agenda to the e-mail. After e-mailing the meeting agenda to the participants of the meeting, you are then required to conduct a meeting with them. When conducting the meeting, you must demonstrate effective and communication skills at all times:
