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Basic concepts of Logistics, Apuntes de Administración de Empresas

Asignatura: Direccio Operacions, Profesor: ju ju, Carrera: Administració i Direcció d'Empreses, Universidad: UB

Tipo: Apuntes

2015/2016

Subido el 18/06/2016

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Chapter 2
Chapter 2
Logistics
Logistics
Basic Concepts & Characteristics
Basic Concepts & Characteristics
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Chapter 2^ Chapter 2Logistics^ Logistics

Basic Concepts & CharacteristicsBasic Concepts & Characteristics

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Routing through Innovative Emulation Learning programRouting through Innovative Emulation Learning program

Lifelong LearningLifelong Learning ProgrammeLifelong LearningLifelong Learning

ProgrammeProgrammeProgramme

LeonardoLeonardoLeonardoLeonardo da

dadada Vinci

VinciVinciVinci

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Contents^ Contents

OVERVIEW OF SUPPLY CHAIN

LOGISTICS DECISION MAKING

LOGISTICS SYSTEM DESIGN & PLANNING

DISTRIBUTION NETWORKS

TRANSPORTATION

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The Scope of Logistics in Business^ The Scope of Logistics in Business

Logistics / Supply Chain in a business aim to the following contributions: 

Achieve maximum customer service level

Ensure high product quality

Achieve minimum (possible) cost

Be flexible in the constant market changes

Logistics management tries to have the “

right product

”, in the “

right quantity

”, at the “

right

place

”, at the “

right time

”, with the “

right cost

Logistics management must balance 2 basic targets:

Quality of Service

Low Cost

Overview of Supply Chain

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What is Logistics (Defining Logistics)^ What is Logistics (Defining Logistics)

One quite widely accepted view shows the relationship as shows:Lately, a more scientific definition was used :

Logistics

=^

Supply

+^

Materials management

+^

Distribution

Logistics is the...^ “process of planning, implementing, and controlling the efficient, effective flow andstorage of goods, services, and related information from point of origin to point ofconsumption for the purpose of conforming to customer requirements.“

Council of Logistics Management

Overview of Supply Chain

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Supply & Distribution Logistics^ Supply & Distribution Logistics

Sources of

Supply

Plants/ operations

Customers

Physical Supply (materials management)

Physical Distribution

Ware-housing

Ware-housing

The ‘

physical supply channel

’ refers to the time and space gap between a firm’s immediate material

sources and its processing points.

The ‘

physical distribution channel

’ refers to the time and space gap between a firm’s processing points

and its customers

Four (4) KEY PLAYERS

Suppliers - Vendors

Manufacturers

Wholesalers (& Retailers)

Customers

Overview of Supply Chain

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The Supply Chain^ The Supply Chain

Suppliers

Manufactur

ers

Wholesalers/ Distribution

centers

Retailers

Customers

Overview of Supply Chain

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Key components of Logistics^ Key components of Logistics

Key activitiesKey activities

The logistics activities can be classified into a) core and b) supporting

The core activities take place in every supply channel (as can be seen from the figure).

They contribute the most to the total cost of logistics or they are essential to the effectivecoordination and completion of the logistics task.

These are mentioned below:

1. Customer service (typically

defined by marketing)

2. Transportation3. Inventory management4. Information flows and

order processing

Customer

2.Transportation^ 2.Transportation

  1. Inventory 3. InventoryMaintenance Maintenanceor supply^ or supply
  2. Customer order processing4. Customer order processing

(and transmittal)(and transmittal)

  1. Customer 1. CustomerStandards^ Standards

Overview of Supply Chain

Source: Ballou H. Ronald, Business Logistics/Supply Chain Management, 5

th^ Edition

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Key components of Logistics^ Key components of Logistics

Support activitiesSupport activities

Support activities vary from company to company

A comprehensive list includes:

1. Warehousing

(Space determination, stock layout, configuration, stock placement)

2. Materials handling

( equipment selection & replacement policies, order-picking procedures,

stock storage & retrieval)

3. Purchasing

(supply source selection, purchase timing, purchase quantities)

4. Protective packaging

(designed for handling, storage, protection from loss/damage)

5. Cooperate with production/operations

(specify aggregate quantities, sequence & time

production output, schedule supplies)

6. Information maintenance

(info collection, storage & manipulation, data analysis, control

procedures)

Source: Ballou H. Ronald, Business Logistics/Supply Chain Management, 5

th^ Edition

Overview of Supply Chain

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The Role of Logistics in an Organization^ The Role of Logistics in an Organization

Logistics in an organization are considered as a continuation of marketing. Logistics playa critical role in each of the three critical elements of the marketing concept (customersatisfaction, integrated effort/systems approach and corporate profit) in several ways.

SuppliersIntermediate customersFinal customers

ProductPricePromotionPlace (distribution)

Maximization of the long-term profitabilityLowest total costs given anacceptable level ofcustomer service

Integrated Effort

Corporate Profit

Customer Satisfaction

Overview of Supply Chain

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Contents^ Contents

OVERVIEW OF SUPPLY CHAIN

LOGISTICS DECISION MAKING

LOGISTICS SYSTEM DESIGN & PLANNING

DISTRIBUTION NETWORKS

TRANSPORTATION

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Logistics planning hierarchy^ Logistics planning hierarchy

Decision PhasesDecision Phases

Strategic^ Tactical Operational

Planning^ Control

Ensure the operation isset up to run properly 

Prepare the operationeffectively 

Operation is doing “theright thing” 

Operation is running“efficienlty”

In order to ensure a successful supply chain management, it is essential that a strongplanning approach is adopted.

Planning should be undertaken according to a certain hierarchy that reflects differentplanning horizons and spans of decisions.

Source: Rushton, A., Croucker P., Baker P.,The handbook of logistics & distribution management, 3

th^ Edition

Logistics Decision Making

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1. Strategic

2. Tactical / Planning

3. Operations

Warehousing 

How many? 

Where to place? 

Management? 

Owned or rented? 

Size? Storage – Material Handling 

Raw materials policy? 

Ready materials policy? Technology 

Automation level? Transportation 

Warehouse replenishment/transportation? 

Distribution to clients?

Warehousing 

Rent or buy? 

Location? 

Capacity? 

Arrangement? 

Equipment? Storage – Material Handling 

Size of pallets? Transportation 

Buy or rent vehicles? 

Fleet, mix, size? 

Delivery vehicles, size?

Warehousing 

Personnel? 

Working hours, shifts, overtime? Storage – Material Handling 

Products for stock? 

Desired amount of stock? 

Order policy? 

Which supplier? 

Order picking & control? Transportation 

What type of vehicles should beused? 

Service region of each vehicle? 

Routes of vehicles? 

Maintenance of vehicles?

Logistics decision hierarchy: Critical Questions^ Logistics decision hierarchy: Critical Questions

Logistics Decision Making

Source: Sifniotis, K., Logistics Management,

Θεωρία και Πράξη

,^ Εκδόσεις Παπαζήση

,

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Making Trade^ Making Trade

- offs in Logistics is Important-offs in Logistics is Important

As seen from the previous sections, logistics affect many procedures and activities in a business,leading to increasing operational costs and decreased customer service in case of “bad” logisticsmanagement.

Logistics interfere with many business areas and, thus, it is suggested to identify and determineseveral “

cost trade-offs

” in order to provide a positive benefit to the logistics system as a whole.

Four (4) different levels of trade-off are proposed:^ 

Within distribution components

, e.g. the decision to use random storage locations compared to fixed

storage locations in a depot. The first

better storage utilization, more difficult for picking; the second has

the opposite results 

Between distribution components

: e.g. a company might increase the strength and thus the cost of

packaging but find greater savings through improvements in the warehousing and storage of the product 

Between

company

functions

:^

e.g.

a

trade-off

between

optimizing production run lengths

and the

associated warehousing costs of storing the finished product. Long production runs produce lower unitcosts (and thus more cost-effective production) but mean that more product must be stored for a longerperiod (which is less cost-effective for warehousing). 

Between the company and external organizations

: e.g. a change from a manufacturer’s products being

delivered direct to a retailer’s stores to delivery via the retailer’s depot network might lead to mutualsavings for the two companies.

Logistics Decision Making

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Examples of Trade^ Examples of Trade

- offs between company functions-offs between company functions

Trade-off

Finance

Production

Distribution

Marketing

Longer productionruns

Lower production unitcosts

Lower production unitcosts

More inventory &storage required

Lower prices

Fewer depots

Reduced costs

No impact

Less complicatedlogistics structure

Service reduction due toincreased distance ofdepots from customers

Lower FG stocks

Reduced costs

Shorter production runso higher productionunit costs

No need to expandstorage facilities

Poorer productavailability forcustomers

Lower RM &component stocks

Reduced costs

Less efficientproduction schedulingdue to stockunavailability

Lower stock-holdingrequirements

No direct impact

Less protectivetransport packaging

Reduced costs

No impact

Reduced transportmodal choice

No impact

Reducedwarehousesupervision

Cost savings throughlower headcount

No impact

Reduced efficiency dueto less supervision

Lost sales due to lessaccurate order picking

Logistics Decision Making

Source

: Rushton, A., Croucker P., Baker P.,The handbook of logistics & distribution management, 3

th^ Edition