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Complaint Letter Writing Guide, Exámenes selectividad de Inglés

A detailed guide on how to write an effective complaint letter to a travel company. It covers the key elements that should be included, such as introducing the misleading aspects of the advert, describing the problems experienced during the holiday, expressing disappointment, and suggesting appropriate compensation. The guide also emphasizes the importance of using appropriate language and tone to ensure the letter is taken seriously and the desired outcome is achieved. With its step-by-step approach and practical examples, this document can be a valuable resource for students learning how to effectively communicate their concerns and seek resolution in a professional manner.

Tipo: Exámenes selectividad

2023/2024

Subido el 18/05/2024

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Answer key
Paragraph 3
Students should give further information about
another misleading aspect of the advert or another
problem they experienced on holiday.
Paragraph 4
Students conclude by expressing their opinion of
the travel company before this experience using the
past perfect simple. They should then express their
disappointment, suggest what the travel company
should do to compensate them, end the letter with
appropriate expressions and sign off appropriately.
Unit 4
Listening
1 A
2 1 F
2 F
3 T
4 F
5 DS
6 T
7 F
8 DS
Vocabulary
31 broken leg
2 sore back
3 itchy skin
4 sprained wrist
5 bruised knee
41 swollen ankle
2 allergic reaction
3 dislocated shoulder
4 aching muscles
5 stiff neck
51 opened
2 slow
3 chill
4 face
5 cut
Practical English
61 Can I ask your advice? I feel tired all the time. I
need to do more exercise, but I’m so busy. What
do you think I should do?
2 Well if I were you, I would make some time to do
exercise. It’s important for your health.
3 I know it is … . Would you suggest joining a
gym?
4 You don’t have to join a gym. My advice would
be to find a sport you enjoy. Have you thought
about cycling?
5 I don’t know how to cycle and I don’t have a bike.
6 OK. Not cycling then. What about running?
7 That’s a good idea. Do I need to buy anything?
8 No, but make sure you wear the right shoes.
9 It’s OK, I have some good trainers.
10 Great. Maybe I’ll come running with you.
Grammar
71 If
2 come
3 wouldn’t
4 unless
5 studied
81 B
2 A
3 C
4 D
5 E
91 would, have done, had won
2 feel
3 wouldn’t have met, hadn’t moved
4 would eat, liked
5 had bought
Cumulative Review
10 1 b
2 c
3 d
4 d
5 b
Reading
11 He would replace it with a positive thought.
12 1 tennis and swimming
2 He wrote a diary reflecting on his feelings and
what he should do.
3 his breathing
4 Duncan’s roommate in hospital. He had broken
both his legs and dislocated his shoulder.
Writing
13 Suggested answer:
Day 1
Students should introduce their activity – which can
be some sort of organized class, sport or something
else of their own choosing – using the present
perfect with recently or just. They should use the
past simple to briefly outline their first experience of
this activity.
Day 2
Students give more details about the activity. They
should use the present simple to describe the
reaction it produces in them and others, and how
they feel after they have finished a session of it.
14
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Paragraph 3 Students should give further information about another misleading aspect of the advert or another problem they experienced on holiday. Paragraph 4 Students conclude by expressing their opinion of the travel company before this experience using the past perfect simple. They should then express their disappointment, suggest what the travel company should do to compensate them, end the letter with appropriate expressions and sign off appropriately.

Unit 4

Listening

1 A

2 1 F

2 F

3 T

4 F

5 DS

6 T

7 F

8 DS

Vocabulary

3 1 broken leg 2 sore back 3 itchy skin 4 sprained wrist 5 bruised knee 4 1 swollen ankle 2 allergic reaction 3 dislocated shoulder 4 aching muscles 5 stiff neck 5 1 opened 2 slow 3 chill 4 face 5 cut

Practical English

6 1 Can I ask your advice? I feel tired all the time. I need to do more exercise, but I’m so busy. What do you think I should do? 2 Well if I were you, I would make some time to do exercise. It’s important for your health. 3 I know it is …. Would you suggest joining a gym? 4 You don’t have to join a gym. My advice would be to find a sport you enjoy. Have you thought about cycling? 5 I don’t know how to cycle and I don’t have a bike. 6 OK. Not cycling then. What about running? 7 That’s a good idea. Do I need to buy anything? 8 No, but make sure you wear the right shoes. 9 It’s OK, I have some good trainers. 10 Great. Maybe I’ll come running with you.

Grammar

7 1 If 2 come 3 wouldn’t 4 unless 5 studied 8 1 B 2 A 3 C 4 D 5 E 9 1 would, have done, had won 2 feel 3 wouldn’t have met, hadn’t moved 4 would eat, liked 5 had bought

Cumulative Review

10 1 b 2 c 3 d 4 d 5 b

Reading

11 He would replace it with a positive thought. 12 1 tennis and swimming 2 He wrote a diary reflecting on his feelings and what he should do. 3 his breathing 4 Duncan’s roommate in hospital. He had broken both his legs and dislocated his shoulder.

Writing

13 Suggested answer: Day 1 Students should introduce their activity – which can be some sort of organized class, sport or something else of their own choosing – using the present perfect with recently or just. They should use the past simple to briefly outline their first experience of this activity. Day 2 Students give more details about the activity. They should use the present simple to describe the reaction it produces in them and others, and how they feel after they have finished a session of it.

They should use will or might to describe anticipated future changes that might arise as a result of doing this activity, e.g. I think I’ll be in good shape soon! Day 3 Students should describe another aspect of the activity they have experienced using the present simple. They should reflect on what they have learned from doing this activity so far. They should also reflect on the overall goal or objectives of doing this activity, e.g. it makes you fitter, and say whether they agree that continuing to do this activity could help them or someone else to achieve these goals. Throughout the blog students should use, as relevant, informal features common to blogs, e.g. active verb forms, first person narrative, colloquial words, short forms, phrasal verbs.

Listening

1 1 Why she decided to write the book 2 What activities she enjoyed 3 How she discovered her passions 4 What she gained from the experience 2 1 60, bank 2 health (problems), worse 3 missed socialising / connecting with other people 4 swimming

Vocabulary

3 1 C

2 D

3 F

4 E

5 B

4 1 bruised 2 Avalanches 3 snow shoes 4 parka 5 allergic 5 1 opened 2 slow 3 chill 4 face 5 cut

Practical English

6 1 should 2 if 3 suggest 4 would 5 thought

Grammar

7 1 If, don’t hurry 2 if, come 3 if, wouldn’t have asked 4 will go, unless 5 if, had studied 8 1 If I lie in the sun (for) too long, I will get sunburned / sunburn! 2 When you heat water to 100 degrees it boils. 3 If Karen had spoken Spanish, she would have got the job. 4 If only I had paid more attention when I was at school 5 If we had known you were arriving today, we would have made a nice meal. 9 1 Would, have bought, had won 2 feel 3 wouldn’t have met, hadn’t moved 4 would eat, liked 5 had gone

Cumulative Review

10 1 has, been 2 cheer, up 3 have 4 aching 5 was skiing

Reading

11 1 F

2 A

3 C

4 D

12 1 used to have / had, happened / had happened 2 liked / respected, made, laugh 3 stronger (as a person), essential / important, thinking positively

Writing

13 Suggested answer: Day 1 Students should introduce their activity – which can be some sort of organized class, sport or something else of their own choosing – using the present perfect with recently or just. They should use the past simple to briefly outline their first experience of this activity. Day 2 Students give more details about the activity. They should use the present simple to describe the reaction it produces in them and others, and how they feel after they have finished a session of it. They should use will or might to describe anticipated future changes that might arise as a

Day 2 Students give more details about the activity. They should use the present simple to describe the reaction it produces in them and others, and how they feel after they have finished a session of it. They should use will or might to describe anticipated future changes that might arise as a result of doing this activity, e.g_. I think I’ll be in good shape soon!_ Day 3 Students should describe another aspect of the activity they have experienced using the present simple. They should reflect on what they have learned from doing this activity so far. They should also reflect on the overall goal or objectives of doing this activity, e.g. it makes you fitter, and say whether they agree that continuing to do this activity could help them or someone else to achieve these goals. Throughout the blog students should use, as relevant, informal features common to blogs, e.g. active verb forms, first person narrative, colloquial words, short forms, phrasal verbs.

Unit 5

Listening

1 B

2 1 c 2 c 3 b 4 b

Vocabulary

3 1 E

2 D

3 B

4 A

5 C

4 1 tradition 2 Diplomacy 3 Netiquette 4 consideration 5 interaction 5 1 etiquette 2 log 3 uploaded 4 edited 5 rudeness

Practical English

6 1 could 2 unlikely 3 could 4 not 5 be

Grammar

7 1 question tag 2 question with preposition 3 question with preposition 4 subject question 5 object question 8 1 We may go to the beach if it doesn’t rain. / If it doesn’t rain, we may go to the beach. 2 I remember seeing Paul at the party last night. 3 When did you speak to Imogen? 4 I went to the library to do some research for my project. 5 Molly tried to make a cake. 9 1 to lock 2 telling 3 watching 4 to become 5 to launch

Cumulative Review

10 1 a 2 c 3 d 4 a 5 c

Reading

11 1 B

2 D

3 A

12 1 rows of lighted lamps (1 mark) 2 light oil lamps for the goddess Lakshmi, so that she will come into their homes and bring wealth (2 marks) 3 to welcome the gods into their homes, they are colourful patterns and shapes (2 marks) 4 good and evil (2 marks)

Writing

13 Suggested answer: Announcement 1 Students should start by asking who wants to do the activity they have chosen. They should use the present continuous and will to briefly describe the date, time and place of the sessions or meetings that they have organized. Announcement 2 Students should enthusiastically announce an important new event for the club. They should briefly describe it and outline its purpose. Announcement 3