FORMAL LETTERS
Different parts of a formal letter:
1. Your address 6. Background information 1
2. The date 7. (Complaint)
3. Address of the person you are writing to 8. Background information 2
4. Dear…, 9. (Request for action)
5. Main reason for writing 10. Ending
11. Your name
Example: A letter of complaint
48 Hill Road
London SEI 4PN
1 March 2010
The Manager
Design Shop
14 Abbey Gate
London NW3 5AP
Dear Sir/Madam,
I am writing to complain about a hair drier I bought in your shop last Saturday and about
the treatment I received when I tried to return it a few days later.
I bought the hair drier on Wednesday 23rd February. The first time I tried to use it the
handle became extremely hot and within a few minutes part of the plastic casing began
to melt. I turned it off immediately and returned it with the receipt to your shop on
Saturday.
I explained the situation to one of the assistants and asked for my money back but I was
told that I had to speak to you. Unfortunately you were not available that day so I am
writing instead.
I enclose the hair drier and a copy of the original receipt. Please send me a full refund as
soon as possible.
Yours faithfully,
Kate Sari (Ms)
