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Writing formal letters or emails
Introduction (Writing formal letters and emails) Writing formal letters is a necessary skill that you need for most ESL or EFL exams.
Examples:
• You are given an article to read from a newspaper.
• You write to the newspaper disagreeing with the article.
• F 0 B 7You write to complain about something.
• F 0 B 7You write making suggestions about something.
• F 0 B 7You write requesting information.
• F 0 B 7You write giving information.
• F 0 B 7You write requesting permission.
Useful phrases (Writing formal letters and emails)
a) Writing formal letters generally:
Greetings: F 0 B 7 Dear Sir F 0 B 7 Dear Madam F 0 B 7 Dear Sir/Madam F 0 B 7 Dear Mr Brown F 0 B 7 Dear Ms Jones, etc.
Reason for writing: F 0 B 7 I am writing in response to your article/advertisement/letter F 0 B 7 I am writing with regard to your article/advertisement/letter F 0 B 7 I am writing regarding your article/advertisement/letter F 0 B 7 I am writing on behalf of
Ending the letter: F 0 B 7 I look forward to receiving your reply F 0 B 7 I look forward to your reply F 0 B 7 I look to hearing from you F 0 B 7 Yours faithfully (if you don't know the name of the person you are writing to) F 0 B 7 Yours sincerely (if you know the name of the person you are writing to) F 0 B 7
b) Writing formal letters to complain:
Reason for writing: F 0 B 7 I am writing in order to complain about F 0 B 7 I am writing to complain about
Introducing the complaint: F 0 B 7 Firstly F 0 B 7 In the first place F 0 B 7 First of all F 0 B 7 My first complaint is F 0 B 7 The first problem is F 0 B 7 The first thing I would like to draw your attention to is F 0 B 7 My first concern is
Introducing further complaints: F 0 B 7 Secondly F 0 B 7 In the second place F 0 B 7 Not only …….but also F 0 B 7 In addition F 0 B 7 In addition to this F 0 B 7 Added to this F 0 B 7 …….was also unacceptable
Demanding action: F 0 B 7 I suggest that you replace the item F 0 B 7 I therefore suggest that I be given a full refund F 0 B 7 I would be grateful if my money was refunded F 0 B 7 I would be grateful if you could give me a full refund
Ending the letter: F 0 B 7 I look forward to hearing from you F 0 B 7 I look forward to receiving a full refund
F 0 B 7 I look forward to receiving a replacement F 0 B 7 I look forward to receiving your explanation c) Writing formal letters to make suggestions:
Reason for writing: F 0 B 7 I am writing to suggest F 0 B 7 I am writing to arrange F 0 B 7 I am writing to offer suggestions F 0 B 7 I am writing make arrangements
Making first suggestion: F 0 B 7 My first suggestion is F 0 B 7 First of all I suggest F 0 B 7 I would like to suggest
Making further suggestions: F 0 B 7 Another possibility is F 0 B 7 A further possibility is F 0 B 7 I further suggest F 0 B 7 I would further suggest F 0 B 7Secondly
Offering a choice: F 0 B 7 Would you therefore mind choosing between ….? F 0 B 7 Either……or F 0 B 7 You might choose either ……. or
f) Writing formal letters to request permission
Reason for writing: F 0 B 7 I am writing to ask permission to F 0 B 7 I am writing to ask permission for F 0 B 7 I am writing to request permission to F 0 B 7 I am writing to request permission for F 0 B 7 I am writing to ask if I might
Making first request: F 0 B 7 Firstly I wonder if you would F 0 B 7 First of all I wonder whether you would mind F 0 B 7 The first request I would like you to consider is
Making further requests: F 0 B 7 I would be grateful if you would also consider F 0 B 7 I wonder if it might be possible for me to F 0 B 7 I would also like to request permission for F 0 B 7 I would also like to request permission to
Thanking for permission F 0 B 7 Many thanks for kindly considering my requests F 0 B 7 Thank you for considering my requests
