ISO 9001:2015 Implementation Programme
¿How can Rappi increase the delivery traffic in the next 3
years?
https://www.iso-9001-checklist.co.uk/iso-9001-implementation-guide.htm
Page 1 of 4
The objective is to increase the traffic of domiciles and likewise that the company grows,
they increase the quality and provide an excellent service.
Phase
Activity
Activi
ty
Descriptio
n
Participants/Responsibilities Deliverables/Outputs Start
Date
Finish
Date
Durati
on
(Days
)
Activity
Progress %
Not
Complet
e
1 1
Top management must
choose for which areas is
the investment destined.
The first step to increase delivery traffic is to invest in different areas to improve the application
experience, for example, improve application software, and increase coverage for different
cities and countries. For this, you must put an administrative worker in charge, who can have
full control of this activity. Top Management
Better organization
Better control and distribution of
money. 26/05/202
0
26/06/202
0
25
business
days.
[Enter
progress %]
#VALUE!
1 2
Assess whether such
implementation of the
investment is feasible.
Create a group of people in charge of evaluating, studying and controlling if the investment is
feasible and if it was profitable.
Representatives of the
administrative and financial area
Know the risks and profitability of
projects.
Decreased loss.
Better forecast.
26/05/202
0
15/06/202
0 15
business
days.
[Enter
progress %] #VALUE!
1 3
Establish and evaluate the
weaknesses of the company
and possible solutions,
together with the managers
of each area.
Establish the main weaknesses of the company and the service, and be able to generate ideas
and possible solutions to these problems.
This study will allow us to know what specific points of the company should be fixed or
improved, and management will have a starting point to achieve the general objective.
Top management
Managers of each area
To be able to create specific solutions,
based on specific problems.
Determine which are the most critical
areas of the company.
1 4 Create a group for each
area of the company.
Each of the groups created for each area of the company, will aim to evaluate the strategies
defined for each area, and define what the risks are, and determine which is the most efficient
and effective way of meeting the general objective, through each area.
Managers of each area. Identify the risks and benefits from
the perspective of each area.
1 5 Establish an action plan
with each group in each
area of the company.
Designate each of the responsibilities of each area, in order to achieve the general objective. In
addition, to create specific strategies to implement the action plan. Top Management
Managers of each area
Create specific strategies for each
area of the company.
All areas of the company will work
following the same guidelines with
the same objective in mind
1 6
