I am going to tell you a strange anecdote. One day, I was going with my mother
to the electric company to pay the electricity bill and we received terrible
attention. The man who served us yelled at us for no reason and then burst into
tears.
We could have reacted badly. Even my mom could have called her boss, but
we paid the bill and left. When we returned home we told my grandparents. My
grandmother told us that she probably had a family problem and my grandfather
said that he was crazy and that we should complain to his boss.