Docsity
Docsity
Prepara i tuoi esami
Prepara i tuoi esami

Studia grazie alle numerose risorse presenti su Docsity

Ottieni i punti per scaricare
Ottieni i punti per scaricare

Guadagna punti aiutando altri studenti oppure acquistali con un piano Premium

Guide e consigli
Guide e consigli
Vendi su Docsity
Vendi su Docsity
Docsity AI
Docsity AI
AccediRegistrati

Prepara i tuoi esami

Studia grazie alle numerose risorse presenti su Docsity

Cerca documenti

Prepara i tuoi esami con i documenti condivisi da studenti come te su Docsity

Cerca la tua università

Trova i documenti specifici per gli esami della tua università

Video Corsi

Preparati con lezioni e prove svolte basate sui programmi universitari!

Quiz

Rispondi a reali domande d’esame e scopri la tua preparazione

Docsity AINEW

Riassumi i tuoi documenti, fagli domande, convertili in quiz e mappe concettuali

Maturità 2026

Studia con prove svolte, tesine e consigli utili

Esplora domande

Togliti ogni dubbio leggendo le risposte alle domande fatte da altri studenti come te

Argomenti di studio

Esplora i documenti più scaricati per gli argomenti di studio più popolari

Ottieni i punti per scaricare

Guadagna punti aiutando altri studenti oppure acquistali con un piano Premium

Condividi documenti
download point icon20 Punti

Per ogni documento caricato

Rispondi alle domande
download point icon5 Punti

per ogni risposta data (max 1 al giorno)

Tutti i modi per ottenere punti gratis
Ottieni punti subito

Scegli un piano Premium con tutti i punti di cui hai bisogno

Opportunità di studio

Scegli il tuo prossimo programma di studio

Entra in contatto con le migliori università del mondo e scegli il tuo percorso di studi

Classifica delle migliori università

Scopri le migliori università italiane secondo gli studenti

Community

Chiedi alla community

Chiedi aiuto alla community e sciogli i tuoi dubbi legati allo studio

Guide Gratuite

I nostri eBook salva studente

Scarica gratuitamente le nostre guide sulle tecniche di studio, metodi per gestire l'ansia, dritte per la tesi realizzati da tutor Docsity

BUSINESS LETTERS, Prove d'esame di Lingua Inglese

Università degli studi dell'Aquila (UNIVAQ)Lingua Inglese

modelli di business letters

Tipologia: Prove d'esame

2011/2012

Caricato il 19/06/2012

kikadg
kikadg 🇮🇹

4.7

(3)

4 documenti

1 / 10

Toggle sidebar

Questa pagina non è visibile nell’anteprima

Non perderti parti importanti!

bg1
BUSINESS LETTERS
RICORDA DI NON FARE LE
CONTRAZIONI!
OBJECT
•Potential business partnership
•Arrangement of a meeting in…
•Repair for faulty goods
•Refund for faulty goods
•Final reminder before legal action
SALUTATION LINES
•Dear Sir/Madam Yours faithfully
•Dear Sir or Madam Yours faithfully
•Dear Mr/ Dr, dear Miss/Ms (stato civile sconosciuto)/ Mrs (donna sposata)
Yours sincerely
•Dear Sirs/ Gentlemen (whole departments, companies, institutions) Yours
faithfully
OPENING LINES
•With reference/regard to your letter of 8 June…I…
•As sales manager/Director, I would like to…
•I refer to your letter concerning…
•I am writing to enquire about…
•My manager has seen your advertisement in…, and we would like…/would be
grateful if…
•Your products have been recommended to us by…
•I received your address from/ Your name has been given to us by…and I/ we
would like…
•We/I recently wrote to you about…
•Thank you for your letter of 8 May concerning…
pf3
pf4
pf5
pf8
pf9
pfa

Anteprima parziale del testo

Scarica BUSINESS LETTERS e più Prove d'esame in PDF di Lingua Inglese solo su Docsity!

BUSINESS LETTERS

RICORDA DI NON FARE LE

CONTRAZIONI!

OBJECT

  • Potential business partnership
  • Arrangement of a meeting in…
  • Repair for faulty goods
  • Refund for faulty goods
  • Final reminder before legal action

SALUTATION LINES

  • Dear Sir/Madam Yours faithfully
  • Dear Sir or Madam Yours faithfully
  • Dear Mr/ Dr, dear Miss/Ms (stato civile sconosciuto)/ Mrs (donna sposata) Yours sincerely
  • Dear Sirs/ Gentlemen (whole departments, companies, institutions) Yours faithfully

OPENING LINES

  • With reference/regard to your letter of 8 June…I…
  • As sales manager/Director, I would like to…
  • I refer to your letter concerning…
  • I am writing to enquire about…
  • My manager has seen your advertisement in…, and we would like…/would be grateful if…
  • Your products have been recommended to us by…
  • I received your address from/ Your name has been given to us by…and I/ we would like…
  • We/I recently wrote to you about…
  • Thank you for your letter of 8 May concerning…
  • Thank you for your recent letter regarding…
  • (^) Thank you for your enquiry about…
  • In reply/ replying to your letter/ advertisement of 8 May, I am pleased/ delighted/glad to inform you/to announce
  • We take great pleasure in announcing
  • Further to your letter of…/our telephone conversation of…
  • I am contacting you regarding
  • I am writing to complain about…
  • We received your letter of…
  • We regret/ we are very sorry indeed to have to advise/to inform you that/of…
  • We would like to know whether
  • We have/wish to draw your attention to…
  • I wish to inform you that…
  • In connection with your letter of…
  • We are glad to confirm that…
  • Many thanks for your letter of…
  • It would be appreciated if…
  • We apologize for…
  • I apologise for the delay in replaying, but…
  • As stated/declared/affirmed in your letter/fax of…
  • I am writing to/ would express my great interest in (-ing)/ satisfaction with…

BODY OF THE LETTER

  • I am planning to…
  • We can guarantee fast service
  • We have installed the best possible equipment in our shop
  • Expanding my business is one of my first priorities
  • First of all we would like to thank you for verb-ing
  • Within a few years the firm has achieved a leader position
  • Sales have risen/fallen sharply (notevolmente)
  • (^) I am contacting you regarding…
  • There has been a rise/an incresase/an upward movement in sales
  • For this purpose…
  • I shall be coming to…on 6 th-9th^ March, and should very much like to talk over the new business arrangements that we mentioned briefly last…
  • Please let me know which day will be most convenient for you
  • I should be grateful if you would let me know if you will be in town on or around 2 nd^ May
  • A few points to clear up
  • To reach a decision
  • Long standing customers (clienti da molto tempo)
  • Let us have your opinion
  • If you would care to come to my office
  • Please confirm your presence
  • Sales are high/moderate/low
  • A keen (forte)/slack (debole)/brisk (vivace) demand
  • Please send us an offer/an estimate
  • Please send the goods only in perfect conditions
  • Extensive tests have shown the superiority of our products
  • Our products aim to please the largest number of tastes possible (la nostra produzione è realizzata per incontrare il gusto della più vasta gamma di clienti)
  • Medium quality would be suitable/acceptable
  • The result of years of experience (frutto di anni di esperienza)
  • Prices are inclusive of…
  • As you requested
  • To take advantage of an offer
  • To avail oneself of a good opportunity
  • To cancel/ confirm an order
  • To rely on (contare su)
  • (^) To make every effort to suit/meet your requirements
  • To meet the demand (soddisfare la domanda)
  • For the last 6 months (nel corso degli ultimo mesi)
  • We have pleasure in enclosing
  • We are pleased in offering you
  • (^) We take this opportunity to draw your attention to
  • To launch a product
  • We think you will be interested to know
  • Please do not hesitate to let us know (comunicarci)
  • To brighten up the image (migliorare l’immagine)
  • (^) We invested our profits in new machinery which allowed our production to increase dramatically
  • I wish to draw your attention to the wide product line I could offer you and I keenly hope that it will satisfy you
  • At the moment…all sizes are available
  • The high quality of our products, confirmed by all our customers of the area and also abroad, my long experience in the field and my extensive network of retail partners will give you great satisfaction.
  • (^) We have pleasure in enclosing herewith (alla presente) our invoice amounting to 340 euros on payment of which (dietro pagamento della quale) we will release your order to the forwarding agent (provvederemo ad inoltrare allo spedizioniere quanto ordinatoci)

CLOSURES

  • We look forward to receiving your comments on what may be a mutually profitable collaboration
  • Come to visit us soon, you will be pleasantly surprised at the quality and selection of goods, and if there is anything you need that we do not have in stock, we shall be pleased to procure it for you
  • I look forward to hearing from you and thank you in advance for your cooperation
  • We would be grateful if you could…and remain at your disposal for any further information you may need
  • Should you have any queries about…please call/telephone me
  • I am writing to express my great dissatisfaction with..
  • (^) Payment is overdue (il pagamento è scaduto)
  • The late arrival left us seriously short of stock (la ritarda consegna ha causato un preoccupante abbassamento delle nostre disponibilità di magazzino)
  • Against risks of
  • The products are not the high standard that I expected of them
  • On buying these goods you will receive the cassette free of charge
  • You will no doubt understand that this situation could be highly damaging for our shop and we cannot afford to risk this happening again
  • I am writing to complain about a series of problems relating to the quality of your products and the punctuality of your monthly consignment (più formale di delivery) of goods
  • The majority of products I received don’t satisfy my request at all
  • The products don’t match the description which you gave me in your last letter
  • We must insist that you respect delivery dates for future orders, otherwise we shall be obliged to turn (ricorrere) to other suppliers
  • Two weeks have passed since the expiry of the fixed date of delivery and in spite of our numerous telephone calls and your assurances of immediate consignment, nothing has so far been delivered to us and we do not even know the certain date of delivery.
  • I have run the risk of losing my best customers and the good reputation which I have earned since I started up this firm
  • The products are not of the high standard which I claimed
  • We remind that we need…
  • Any further delay on your part could cause serious material damage and a loss of image that would be incalculable for our firm.
  • We formally invite you to fulfil (adempiere a ) your commitment, otherwise we shall obliged to take serious steps against you/to take legal action
  • This material was never ordered by us
  • We were very disappointed to see that you sent us…
  • Owing (a causa) to your failure to deliver on time
  • To replace/to substitute/to send something in place of…
  • Damaged, broken, scratched, dented, torn, bruised (danneggiato, rotto, ammaccato, strappato, ammaccatodi frutta)
  • Faulty/defective/in poor condition (cattive condizioni)/imperfect
  • Error/mistake/misunderstanding (errore/sbaglio/incomprensione, malinteso)
  • Poor/week/insufficient packing
  • We require the utmost/greatest/maximum urgency
  • We are at loss to understand (non comprendiamo affatto)
  • To cause problems/troubles (fastidi) anche a great deal of inconvenience
  • We shall be obliged to place our orders elsewhere (trasmettere ad altri I nostril ordini)
  • We urge you to do everything possible to hasten despatch (accelerare la consegna)
  • Please advise (comunicateci) us by e-mail/fax/telephone when
  • (^) On…..I bought……..from you for the price of £….
  • Unfortunately, I have discovered that this….is faulty/not fit for its purpose/ not as described and I am therefore rejecting it and requesting a refund of the money paid.
  • I am requesting you to carry out the necessary repairs needed to restore the…..to the condition it should be in
  • Unfortunately, I have discovered a problem with this work/… and I am therefore requesting that you make arrangements to come and inspect this work and make the necessary remedial work carried out as soon as possible.
  • I refer to my letter dated….to which I have discovered no satisfactory response. I have enclosed a copy of the letter.
  • I must now give you notice that unless my complaint has been resolved by….(date) you will leave me no alternative but to issue a summons in the County Court and sue for …..compensation.
  • I am writing to complain about the holiday from which I have just returned with my family. It was most disappointing.
  • I enclose a list of our complaints. The main one was the fact that
  • Under these regulations you are liable to compensate us for the problems we encountered and for the distress (sorrow) and disappointment we suffered as a result
  • I am writing to complain about…
  • You can rely on us
  • (^) We are out of stock (siamo senza scorte)

CLOSURES

  • We look forward to your speedy reply
  • We hope to hear from you shortly
  • (^) We await your instructions
  • We hope you will be able to give us an explanation