ASSESSMENT TEST WINTER SEMESTER 2022/2023
YEAR __________ Group no: ___ ______
NAME:__________________________; Album no: ________ Date: ___________
Student’s Book: The Business Upper-intermediate , unit: 2 Score: ____________/ 30 marks
Listening 6 points
Listen to the recording and decide if the statement is true or false
1.The delivery hasn't arrived yet.
2.Andrea is having cash flow issues and needs a payment extension.
3.Andrea usually asks for an extension of the payment terms.
4.Andrea has a new order to place, even bigger than the last one.
5.Junko can extend the payment terms on the last order to 60 days.
6.Junko will send Andrea an email confirmation.
Vocabulary 10 points
Choose from the list of words below to complete the text. You will not need all the words.
It is with regret that I have to tell you we are far from satisfied with the after-sales service and support
we have received from your company. Our company is small, with no in-house IT department, so we
rely on you to maintain our computing systems.
Since asking you to (1) _________ our operating system we have had nothing but problems. Our
entire system keeps on (2) ________ because of incompatible software applications provided by you.
This causes serious delays as our staff can do little when the whole system (3) ________ . Despite
your firewall protection, a serious (4) _______ has entered the network, causing enormous damage,
and several important documents have been (5) _________ , which has had severe financial
implications for us.
Our original plans were to purchase further hardware from you to help mobilize our workforce, such as
(6) ________ , and to (7) _________ a wireless connection through your company, but in light of our
experiences we do not intend to proceed with this until you can demonstrate a great improvement in
your services.
Telephoning:
Pararphrase the following :
Wait a minute –
When would be convenient?... –
I am connecting you?-
hard-disc failure ▪ server ▪ upgrade ▪ advance ▪ fall down
set up ▪ bug ▪ application ▪ deleted ▪ install PCs ▪
crashing ▪ virus ▪ goes down ▪ laptops
