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assignment human resource management, Assignments of Human Resource Management

Universiti Teknologi MaraHuman Resource Management

this assignment related with the HR subject

Typology: Assignments

2020/2021

Uploaded on 03/06/2021

ainnadzulkifli
ainnadzulkifli 🇲🇾

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bg1
Ann Marie Lewis is the vice president of product development, and Eduardo
Silva is the vice president of product service and support. Imagine that you
are an internal organization development practitioner supporting these two
leaders, and today you received the following e-mail from Ann Marie:
I wanted to contact you because Eduardo and I have recently been talking about a problem
that we are having with our two teams. My team, product development, is in charge of all of
the functions and capabilities of our products. We develop new products and work on t he
upgrades of existing pr oducts. Eduardo’s team is in charge of product support, so they go
to the customer’s location and provide installation or maintenance support for customers
who order new units or who have problems with their existing pr oducts. If something
breaks, the customer calls the 1-800 number, and we send one of Eduardo’s technicians to
the site.
The problem is that our two teams ar e currently at odds. Eduardo’s team is constantly
sending us product upgr ade requests or suggestions to reduce the maintenance needs they
see. After all, they see the trends and common points of failure on the products. My team
gets defensive when they get these upgrade requests. They want to decide what gets
upgraded and what doesn’t, and truthfully we have a limited num ber of product
development personnel to work on these upgrades, so we have to
prioritize, and sometimes it takes a while for us to get to the request.
Eduardo and I would like to meet with you to determine how we can get our teams to work
together more effectively.
Can you let me know when you might be available to meet?
Consider the following questions as you prepare for your meeting:
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Download assignment human resource management and more Assignments Human Resource Management in PDF only on Docsity!

Ann Marie Lewis is the vice president of product development, and Eduardo

Silva is the vice president of product service and support. Imagine that you

are an internal organization development practitioner supporting these two

leaders, and today you received the following e-mail from Ann Marie:

I wanted to contact you because Eduardo and I have recently been talking about a problem that we are having with our two teams. My team, product development, is in charge of all of the functions and capabilities of our products. We develop new products and work on the upgrades of existing products. Eduardo’s team is in charge of product support, so they go to the customer’s location and provide installation or maintenance support for customers who order new units or who have problems with their existing products. If something breaks, the customer calls the 1-800 number, and we send one of Eduardo’s technicians to the site. The problem is that our two teams are currently at odds. Eduardo’s team is constantly sending us product upgrade requests or suggestions to reduce the maintenance needs they see. After all, they see the trends and common points of failure on the products. My team gets defensive when they get these upgrade requests. They want to decide what gets upgraded and what doesn’t, and truthfully we have a limited number of product development personnel to work on these upgrades, so we have to prioritize, and sometimes it takes a while for us to get to the request. Eduardo and I would like to meet with you to determine how we can get our teams to work together more effectively. Can you let me know when you might be available to meet? Consider the following questions as you prepare for your meeting:

EXERCISE CONTRACTING

1. Who is the client in this case? Identify the different client types from Chapter 6 that will be relevant to this engagement. - The client in this case would be both Ann Marie Lewis, the Vice President of product development and Eduardo Silva the Vice President of product service and support. Ann Marie Lewis is the contract client because she is the initial points of the communication in the client organization and Eduardo is the intermediate client because he will clearly be included in meeting and the data will be gathered from him. Next, for the third client would be the indirect clients where both employees Ann Marie Lewis and Eduardo Silva that work together. The last client would be the customer which is the ultimate clients that any decision made would under ultimately need to be cares and considered and also give the benefits to the customer that Ann Marie Lewis and Eduardo work for. 2. What questions will you want to ask Ann Marie and Eduardo in your initial meeting? - The questions that I will maybe ask to Ann Marie and Eduardo in initial meeting are the first question I will ask what are the problem is being experienced? How does it appear? How the client wants to solve the problem if they face with the problem? So, based on this question that related with the case study, Eduardo and their team was in charge of product support, so, they go to the customer’s location and provide installation or maintenance support for customers who order new units or who have problems with their existing products. If something breaks, the customer need to calls the 1-800 number, that they provide so the technicians will alert with the problem and they send one of Eduardo’s technicians to the site. - Second question that I ask to them is how long has the problem occurred? It is because, in this case, both Ann Marie and Eduardo they are having problem and they do not work in effectively and give the best for their customer. So, they need to solve the problem as soon as possible. - Third question will be who is involved in the problem? What is the client’s role in the problem? Based on the case study, to be involved in this problem, Ann Marie and Eduardo need to be responsibility for their teams to work together and

requested by the Eduardo’s team to Ann’s teams and what the resources that they lack and having a problem in order to take the action regarding on the product development upgrades.

4. What you would purpose as next steps? - For the next steps, the consultant needs to submit a proposal or contract for the agreement that the consultant will validate and gathered data together. Based on the case study, maybe for the next steps I will invite the client to be involve in problem solution so both need to know what the problem are we faced and how to solve it. A successful of contracting meeting has occurred if the consultant and the clients have come when an agreement on the process for moving forward of the engagement. Therefore, if we invite the clients to be involve in the problem solution, we also can clarify how the consulting process will work form negotiating expectation to discussing roles and to get the outcomes at the end of the situation. However, not only for that, we also can make an appropriate systematic approach in a contract so that both consultant and clients can negotiate nee and role and have a satisfied with both consultant and client’s relationships.

  • Last stage is the evaluation and exit. The consultant and client evaluate the outcomes of the interventions and whether the interventions have resulted in the desired change. 2. How would you clarify the OD practitioner role in an initial client meeting?
  • When seeking help from OD practitioners, organizations typically start with a presenting problem the issue that has caused them to consider an OD process. It may be specific decreased market share, increased absenteeism or the presenting problem often has an implied or stated solution. For example, managers may believe that because members of their teams are in conflict, team building is the obvious answer. They may even state the presenting problem in the form of a solution.
  • The issue facing the Organization Development or department must be clarified early in the OD process so that subsequent diagnostic and intervention activities are focused correctly. Gaining a clearer perspective on the organizational issue may require collecting preliminary data. OD practitioners often examine company records and interview a few key members to gain an introductory understanding of the organization, its context, and the nature of the presenting problem. Those data are gathered in a relatively short period of time, typically over a few hours to one or two days. They are intended to provide enough rudimentary knowledge of the organizational issue to enable the two parties to make informed choices about proceeding with the contracting process.
  • The diagnostic phase of OD involves a far more extensive assessment of the problematic or development issue that occurs during the entering and contracting stage. The diagnosis also might discover other issues that need to be addressed, or it might lead to redefining the initial issue that was identified during the entering and contracting stage. This is a prime example of the emergent nature of the OD process, where things may change as new information is gathered and new events occur.