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Certified Medical Administrative
Assistant
(CMAA) Practice Test With
Complete Solutions Latest Update
A patient who was given instructions to stop taking aspirin 1 week prior to surgery informs the medical administrative assistant that she forgot to follow instructions. Which of the following actions is appropriate for the assistant to take? Advise the patient to drink plenty of water to dilute the aspirin; Inform the patient that the procedure will be canceled; Ask the patient if it was a low-dose aspirin; Speak with the provider about rescheduling the procedure - correct answers Speak with the provider about rescheduling the procedure Which of the following comments by a medical assistant is appropriate to say when informing appointment? Your charge for today's appointment is 10 dollars; Your copayment is 10 dollars. How would you like to pay that today?; Do you know what your copayment is?; There is no need to pay today. We will bill your copayment to your insurance company. - correct answers Your copayment is 10 dollars. How would you like to pay that today? Which of the following classes of mail provides the greatest security for items that have monetary value? First Class Mail; Registered Mail; Priority Mail; Certified Certified Medical Administrative Assistant (CMAA)
Mail. - correct answers Registered Mail Which of the following information is acceptable to request on a patient sign in sheet? Date of birth; The reason for visit; Appointment time; Insurance carrier. - correct answers Appointment time A medical administrative assistant is scheduling a patient who is pregnant for a diagnostic procedure that does not use ionizing radiation. Which of the following procedures is the assistant scheduling? PET scan; Magnetic resonance imaging (MRI); CT scan; Single-photon emission computerized tomography (SPECT) scan. - correct answers Magnetic resonance imaging (MRI) A medical administrative assistant should obtain information about hazardous substances by referring to which of the following? EOMB; CDC; ABN; SDS. - correct answers SDS (safety Date Sheets When greeting a patient at the reception desk, the medical administrative assistant observes that the patient is diaphoretic and is coughing excessively. Which of the following actions should the assistant take? Wear a mask while talking to the patient; Instruct the patient to cover his mouth and nose when coughing; Escort the patient to an exam room to wait for the provider; Ask the patient about additional contagious symptoms. - correct Certified Medical Administrative Assistant (CMAA)
Which of the following is a component of OSHA's Hazardous Communication Standard? Applying black and white tape to hazardous areas; Having the office cleaned professionally once per week; Requiring new employees to receive hepatitis B vaccines; Ensuring that employee "right to know" information is available. - correct answers Ensuring that employee "right to know" information is available Which of the following documents identifies what procedures are allowed if a patient becomes unable to communicate medical decisions? Subpoena; Advance directives; Release of information; Informed consent. - correct answers Advance directives A provider requests a medical administrative assistant to schedule an electroencephalogram for a patient. Which of the following statements by the assistant is an appropriate explanation of this procedure to the patient? "This procedure is used to test how your heart functions."; "This procedure records your brain's electrical activity."; "This procedure records your lung function."; "This procedure is used to assess your electrolyte levels."
- correct answers "This procedure records your brain's electrical activity." Which of the following forms is used for billing purposes and must be attached to the patient's chart for the provider to complete? Encounter form; Patient ledger; Certified Medical Administrative Assistant (CMAA)
Daily log; Patient statement. - correct answers Encounter form According to the Needlestick Safety and Prevention Act, which of the following information must be included in the needlestick and sharps injury log? The location of the incident; insurance information of the injured person; The injured person's primary care provider; Expiration date of the sharps device. - correct answers The location of the incident A patient cancels a standing appointment due to a serious illness. Which of the following actions should the medical administrative assistant take? Add a note in the medical record about the illness and inform the provider of the patient's condition; Add a note in the medical record about the illness and cancel the patient's future appointments; Add a note in the schedule about the illness and write the patient a letter about the missed appointment; Add a note in the schedule about the illness and inform the insurance carrier of the patient's condition. - correct answers Add a note in the medical record about the illness and inform the provider of the patient's condition. A provider prescribes a UA for a patient who has an infection. For which of the following conditions is the provider testing? URI; UTI; UIP; UGI - correct answers UTI (Urinary Tract Infection) Certified Medical Administrative Assistant (CMAA)
than email, the record; Bill for the processing fee; Check the patient's file for written authorization. - correct answers Check the patient's file for written authorization Which of the following scheduling systems assigns patients specific appointment times at regular intervals? Wave; Open hours; Double-booking; Stream - correct answers Stream Which of the following actions should a medical administrative assistant take when scheduling a new patient for a physical examination? Instruct the patient to verify his insurance prior to the visit; Verify that the patient understands the coinsurance responsibilities; Explain the importance of fasting for 12 hr in the event the provider prescribes a blood draw; Inform the patient of the appointment cancellation policy. - correct answers Inform the patient of the appointment cancellation policy. A medical administrative assistant is providing a patient with instructions about an upcoming mammogram. Which of the following actions should the assistant take to ensure patient understanding? Send the patient an electronic appointment reminder; Provide the patient with written instructions; Remind the patient to bring insurance information; Ask the patient to restate the instructions. - correct answers Ask the patient to restate the instructions. Certified Medical Administrative Assistant (CMAA)
Which of the following is the priority action for a medical administrative assistant to take when making a financial policy change? Determine payment arrangements; Obtain a patient statement for services delivered; Notify all patients of the fee schedule policy change; Revise the fees. - correct answers Notify all patients of the fee schedule policy change. Which of the following actions should the medical administrative assistant take first when processing mail? Sort; Open; Discard; Distribute - correct answers Sort Which of the following should be obtained prior to measuring a patient's blood pressure? Implied consent; Authorization form; informed consent; Certification form - correct answers Implied consent For which of the following tasks should a medical administrative assistant use Microsoft Access? Encrypting documents; Creating a database; Scheduling a meeting; Creating a spreadsheet - correct answers Creating a database When submitting claims to third-party payers, the medical administrative assistant should retrieve information from which of the following? Day sheet; Appointment list; Encounter form; Patient ledger - correct answers Encounter form Certified Medical Administrative Assistant (CMAA)
while speaking; Speak in a loud voice; - correct answers Move the patient to a quiet location. Fee schedules are based on which of the following? ASA; CMS; RBRVS; AMA - correct answers RBRVS (Resource-Base Relative Value Scale) Which of the following is enforced by the Department of Health and Human Services and sets the standards for laboratory practices? CLIA; OSHA; NUCC; OPIM - correct answers CLIA (Clinical Laboratory Improvement Amendment) A medical administrative assistant is scheduling diagnostic testing for a patient experiencing arrhythmias. which of the following tests provides a visual assessment of this condition? EKG; EEG; ABG; GFR - correct answers EKG When performing closing procedures for the day, which of the following must be secured with a lock and key? Examination rooms; Scheduling book; Banking deposit slip; Provider's prescription pad. - correct answers Provider's prescription pad When the insurance carrier sends payment to the provider, which of the following is included with the check? Advance Beneficiary Notice (ABN); Coordination of Certified Medical Administrative Assistant (CMAA)
benefits; Aging account report; Remittance advice. - correct answers Remittance advice A medical administrative assistant schedules a procedure for a patient at an outside surgical center. Which of the following information should the assistant communicate to the patient? The medical necessity of the scheduled procedure; The risks of the scheduled procedure; The alternative procedures that are available; The preprocedure home instructions. - correct answers The preprocedure home instructions A patient is scheduled for a follow-up appointment in 6 months. At which of the following times should the assistant call to remind the patient of the appointment? 1 month before the appointment; 1 week before the appointment; The morning of the appointment; 1 day before the appointment - correct answers 1 day before the appointment A patient who has pleural effusion needs a therapeutic procedure to remove the unwanted fluid. Which of the following describes the procedure that the provider will perform on this patient? Thoracentesis; Bronchial brushing; Thoracotomy; Bronchoscopy - correct answers Thoracentesis Which of the following conditions describes a narrowing of the spinal canal in the lumbar spine? Spinal arthroplasty; Certified Medical Administrative Assistant (CMAA)
A medical administrative assistant is scheduling a patient for a blood draw that requires a 12-hr fast. At which of the following times should the assistant schedule this diagnostic test? Midafternoon; At the end of the day; Close to the lunch hour; At the beginning of the day - correct answers At the beginning of the day A provider is called away from the office because of an emergency. Which of the following actions should the medical administrative assistant take first? Refund the waiting patients' copayments; Reschedule patients who have appointments later in the day; Offer waiting patients options for rescheduling; Assign the waiting patients to other providers in the office. - correct answers Offer waiting patients options for rescheduling. When a hazard is present in a facility that is not specifically addressed by OSHA, which of the following applies? The employer must use the guidelines from the most applicable existing standard; The employees should purchase personal protective equipment; The employees are covered by the general duty clause; The employer must submit a new standard for OSHA to review. - correct answers The employees are covered by the general duty clause. Which of the following information should the medical administrative assistant include on a claim form? OPIM; OIG; NPI; COD - correct answers NPI Certified Medical Administrative Assistant (CMAA)
The assistant should include the National Provider Identification (NPI) number on a claim form. A medical administrative assistant in a specialists office is scheduling an appointment for a patient who has HMO insurance. Which of the following should the assistant obtain prior to the specialist seeing the patient? Referral; Encounter form; Explanation of benefits (EOB); Coordination of benefits - correct answers Referral Which of the following actions should the medical administrative assistant take each time an established patient checks in for an appointment? Ask the patient to complete a registration form; Obtain verbal confirmation of demographic information; Call the patient's insurance carrier to determine continued coverage; Photocopy the patient's driver's license. - correct answers Obtain verbal confirmation of demographic information A patient has a diagnosis of Parkinson's disease. The medical administrative assistant should schedule the patient for an appointment with which of the following specialists? Endocrinologist; Nephrologist; Neurologist; Urologist - correct answers Neurologist A patient reports a breach of confidentiality to a medical administrative assistant. The assistant should direct the patient to which of the following resources first? Office of the Inspector General (OIG); Provider; Office manager; Certified Medical Administrative Assistant (CMAA)
An established patient requests a routine physical examination during the provider's already scheduled week of vacation. Which of the following statements by the medical administrative assistant is appropriate? "will check with the provider to see if she can make adjustments to her schedule and let you know."; "I'm sorry, but your provider is going to be out of the country that week on vacation."; "Your provider is unavailable during that time, but I have a couple of times the following week that might work."; "our provider isn't available during that time, so I will go ahead and schedule you with another provider in our office." - correct answers "Your provider is unavailable during that time, but I have a couple of times the following week that might work." A medical administrative assistant schedules all well-child visits on Tuesday and Thursday mornings. The assistant is using which of the following types of scheduling? Open hours; Modified-wave; Double-booking; Clustering - correct answers Clustering A medical administrative assistant is scheduling an appointment for an established patient who had a kidney transplant and reports an intermittent rever. Which of the following actions should the assistant take? Forward the call to a triage nurse; Instruct the patient to go to an emergency department; Forward the call to the appointment desk; Schedule a follow-up visit with a nephrologist. - correct answers Forward the call to a triage nurse. Certified Medical Administrative Assistant (CMAA)
During the patient checkout procedure, a medical administrative assistant should take which of the following actions? Verify insurance coverage; Obtain the patient's demographic information; Schedule a follow-up appointment; Record and post payment adjustment. - correct answers Schedule a follow-up appointment. A physician abruptly terminates a physician-patient contract. This can lead to which of the following? Nonpayment of the patient's medical bills; Emancipation of the patient; Abandonment of the patient; Revocation of the physician's medical license - correct answers Abandonment of the patient Which of the following legal terms describes a situation in which a failure to exercise treatment causes harm to a patient? Fraud; Negligence; Abuse; Assault - correct answers Negligence When leaving a message for a patient regarding an upcoming appointment, which of the following information should the medical administrative assistant include in the message? The estimated fee for the visit; The name of the practice; The reason for the appointment; The patient's insurance coverage status - correct answers The name of the practice Using the Bcc option when sending an email message does which of the following? Requires the recipient to Certified Medical Administrative Assistant (CMAA)
When is it appropriate for a medical administrative assistant to use speakerphone when listening to office voicemail? When the assistant confirms patients have left the office for the day; When the assistant is busy interacting with patients entering the office; When the assistant receives a call from another office regarding a referred patient; When the assistant is asked to take a call while escorting a patient to the examination room - correct answers When the assistant confirms patients have left the office for the day An emancipated minor is scheduled for an amniocentesis. Which of the following forms of consent is required for this procedure? Implied; Informed; Parental; Verbal - correct answers Informed Which of the following describes a provider who has a contract with a third-party payer? PPO; PAR; HMO; POS - correct answers PAR PAR is an abbreviation for a "participating" provider who accepts assignment for a patient. Which of the following patient records should the medical administrative assistant file last when using an alphabetic filing system? Green, Mitchell P.; Grean, Mary A.; Grean, Certified Medical Administrative Assistant (CMAA)
Maria J.; Green, L Michael - correct answers Green, Mitchell P. Which of the following items should be sent by Certified Mail? Laboratory specimen; Dismissal letter; Billing statement; Prescription medication - correct answers Dismissal letter Which of the following is the best financial approach for a medical administrative assistant to take to minimize collection accounts? Establish a good patient relationship.; Continually update the fee schedule.; Maintain current patient information.; Manually post journal entries. - correct answers Maintain current patient information. Once a physician signs advance directives, the medical administrative assistant should have which of the following witness the signature? Attorney; Health care employee; Non-affiliated individual; Family member - correct answers Non-affiliated individual A provider notes a large hematoma on the right forearm of a patient during an examination. Using the SOAP method of documentation, in which of the following sections of the medical record does this information belong? Subjective; Objective; Assessment; Plan - correct answers Objective Certified Medical Administrative Assistant (CMAA)
