Communication Concepts - Collaboration - Lecture Slides, Slides of Communication and Presentation Skills

Download Communication Concepts - Collaboration - Lecture Slides and more Slides Communication and Presentation Skills in PDF only on Docsity!

Overview

 Communication concepts

• Active Listening
• Forms of expression  Exercise  Debrief and discuss

Four Steps in Active Listening

 Listening with questions: paraphrase, clarify and provide feedback  Listening with empathy: recognize their views may come from personal experience  Listening with openness: try putting yourself in their shoes to understand what they are saying  Listening with awareness: compare message with knowledge and their body language

Exercise

1. Form into groups
2. Today’s difficult discussion topic:
3. Practice techniques:
   • Everyone must try: “What I hear you saying is…”
   • Listen with empathy—even if you don’t agree
   • Be clear whether you are stating observations, thoughts, feelings or needs

Discussion

 Exercise

• How did your group do?
• How did the techniques work?
• What difficulties did you encounter  Final tips

Receiving Messages Effectively

 Paraphrase accurately without evaluation  Describe what you perceive to be their feelings  State your interpretation