CPI Certification Test
4 Behavior Levels - Correct Answer-1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Correct Answer-Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - Correct Answer-directive-attempt to control
the situation and begin to set limits
Staff Attitude and Approach Acting Out Person - Correct Answer-non-violent physical
crisis intervention
Staff Attitudes for Tension Reduction - Correct Answer-therapeutic rapport decrease in
energy regaining of rationality
integrated Experience - Correct Answer-we can set the tone for whether or not the
behavior escalates or de-escalates
non-verbal-proxemics (personal space) - Correct Answer-area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age,
status, appearance, and familiarity.
kinesics (body language) - Correct Answer-non-verbal message transmitted by motion
and body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - Correct Answer-safety
less threatening
communicates respect
components of the communication pyramid - Correct Answer-verbal communication,
para verbal coomunication, and non-verbal communication
what is paraverbal communication - Correct Answer-how we say what we say
three components of paraverbal communication - Correct Answer-tone
volume
cadence
