Electronic Mail - Computerization and Its Impacts - Lecture Slides, Slides of Applications of Computer Sciences

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Andy soon began to think he shouldn’t have optedfor the cut-rate Web hookup after all

Statistics ✔

Electronic Messaging Association– 2.6M E-mail messages in 1996– 50M E-mail users

Average worker– Sends 18 messages per day– Receives 40 messages per day

20% of messages have long attachments

30% of time on E-mail is wasted

Institute for the Future: 71% of Fortune 500workers feel overwhelmed by E-mail

Unintended Consequences ofEmail (and Internet Usage) ✔

Misunderstandings ✔

Time consumption

-^

Too many emails

-^

Spam

-^

Wrong people

✔

Email provider ✔

Disinhibition ✔

Attachment of viruses andcookies ✔

Mail vulnerabilities

✔

Misunderstandings ✔

Size of attachments ✔

Misdirected due tomisspellings

Law of Agency ✔

Employers are liable for employee deeds ifthe employee is acting as an authorizedagent

Covers job-related activities that outsiderssee as authorized

Corporate Policy Areas ✔

Preface policies with a general expression of thebusiness purposes for having this and othertechnologies ✔

Not allowed: personal ads, job hunting, posting toInternet forums, sexually explicit, copyrightedmaterials, personal business, sensitive corporatedata, chain letters, solicitations

Limit resource usage:– Message size to less than 1.5 - 2MB to

eliminate graphics

• Limit to time of day (to avoid peaks)– Track large disk space users

Limit number of copies

New users are given:– Initial policies to sign to get an account– Policy screens on first login to restate

Prepare for possible subpoenas of email– Tag attorney/client communications– Have a search procedure– Establish what should/should not be in email– Once subpoened, stop destroying E-mail

Adopt policies on retention of records,including e-mail before litigation– Subject to laws (ex. tax returns)– Determine who can destroy what, when, and

how

• How long to retain– Don’t destroy during litigation

Spamming

Origins of “Spamming” ✔

Mixture of meats of varying quality with notaste

Monty Python skit where Vikings endlesslychanted, “Spam, Spam, Spam,” for noapparent reason

Acronym: Send profuse amounts of mail

Junk E-mail (Spammin’) ✔

Advertiser, unsolicited E-mail ✔

One company has 6M E-mail addresses ✔

Originates from many places:

• Juno Online Services provides free E-mail but

you have to have see ads screen all the time

• You have to answer 19 marketing questions

first

• The information is available to marketers