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Board of Directors - - - correct answer ✅10 members Four directors who are selected based on their skills and governance experience (these individuals can have no direct interest in the bereavement sector). These individuals serve a one, two, or three year term Three Appointed Directors who are selected and appointed by the Minister of Government and Consumer Services, for terms determined by the Minister Three Elected Directors who are also the chairs of the three Advisory Committees Funeral and Transfer Services Advisory Committee - - - correct answer ✅9 members Seven funeral directors or funeral establishment operators who are licensed in good standing
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At least one (1) representative from a small population (population of 1,000- 29,000) At least two (2) representatives from a medium population (population of 30,000- 99,999) At least one (1) representative from a large population (population over 100,000) One (1) transfer service operator member, licensed in good standing One (1) consumer representative (member from a recognized consumer organization or with a demonstrated interest or expertise in consumer protection in the bereavement sector) Cemetery, Crematorium, Municipal Advisory Committee - - - correct answer ✅9 members Six (6) Cemetery Operators
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Orthodox Christian Roman Catholic Sikh United 1 from faith or belief group not mentioned Price to put an operator in 'good standing' with the compensation fund - - - correct answer ✅$ Once proof is provided, how much can the BAO compensate (maximum price)? - - - correct answer ✅$40 000 Operator licenses - - - correct answer ✅General Cemetery Crematorium Funeral Establishment 1 (FE 1) Funeral Establishment 2 (FE 2)
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Transfer Service 1 (TSO 1) Transfer Service 2 (TSO 2) Personal licenses - - - correct answer ✅Cemetery Sales Representative Cremation Sales Representative Transfer Service Sales Representative (TSSR) Funeral Pre-Planner (FPP) Funeral Director 1 (FD 1) Funeral Director 2 (FD 2) A Funeral Establishment Operator - Class 1 business may be managed by... - - - correct answer ✅FD 1 or 2 A Transfer Service Operator - Class 1 business may be managed by...
correct answer ✅FD 1
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Which personal license(s) allow(s) for the offering of pacemaker removal services from a deceased? - - - correct answer ✅FD 1 or 2, TSSR, Funeral Pre Planner The operator license that allows for only a temporary space for services to be conducted is... - - - correct answer ✅FE 2 The operator license that allows for the sale of cemetery interment rights is... - - - correct answer ✅Cemetery Operator A Funeral Establishment Operator - Class 2 business may be managed by... - - - correct answer ✅FD 1 or 2 Which personal license(s) allow(s) the performing of arterial embalming services on a deceased? - - - correct answer ✅FD 1
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With the authorization of a crematorium, which personal license(s) may offer cremation services? - - - correct answer ✅Crem. Sales Rep., FD 1 or 2 The operator license that allows an operator to take a deceased to another location for a service, but not be involved in the coordination of or even participate in that service, is... - - - correct answer ✅TSO 1 BAO Rules on Soliciting - - - correct answer ✅no licensee or other person shall contact, by telephone or in person, a person for the purpose of soliciting the making of, or negotiating, a contract for the sale or provision of a licensed supply or service cannot target vulnerable persons (i.e. dying in hospital, family members recently passed, etc.) no licensee or other person shall contact, by any means, a person in a hospital, long-term care home, hospice or such other institution as may be prescribed for the purpose of soliciting the making of, or negotiating, a contract for the sale or provision of a licensed supply or service
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market, at least two types of caskets with either or both of fixed interior linings and ornamentation at least one type of inexpensive casket that is neither ornamented nor with a fixed interior lining, other than a lining to prevent leakage choice of 2 lower end caskets inexpensive container for disposition transportation What casket information needs to be included at any location where an operator sells or offers the sale of a casket? - - - correct answer ✅include the price of the casket include a color image of the casket be sufficient to allow a purchaser to identify the size of the casket the material and color of the casket interior the material, color, finish and thickness of the casket exterior the brand name and model name and number, if any, of the casket
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display model, full-size or otherwise similar display model for each type of casket If a funeral home sells caskets, what are the three that are required to be offered? - - - correct answer ✅3 of the least expensive caskets available, with one amongst them being deemed a "container" (a simple box with no embellishments) Hierarchy of legal decision making on behalf of deceased. - - - correct answer ✅Estate trustee Spouse Child (18+) Grandchild Great grandchild Parents Sibling Grandparent Aunt, Uncle, niece, nephew Collateral relatives of more remote degrees
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Catering Services Any other licensed supplies and services related to visitations, ceremonies, and receptions In regards to services, what must the price list include? - - - correct answer ✅The price of professional staff and services Coordinating rites and ceremonies Securing and completing any necessary permits, forms, certificates, notices, or other documents Any other professional and staff services related to funeral service In terms of transportation, what prices must be included? - - - correct answer ✅Transporting the remains of a deceased person from a requested location to a requested destination The use of any type of vehicle Additional staff for transportation or removal the prices for any other licensed supplies or services How must the price list be available to anybody in the funeral home? - - -
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correct answer ✅Through copies left near the main entrance and clearly visible By hanging a sign in clear view that indicates that the price list may be requested at any time, free of charge What are the last two things that must be included on a price list? -
correct answer ✅The funding, payment and financing options provided by the operator A statement that additional information is available upon request What do you as a director need to disclose to a prospective purchaser before a contract is entered into? - - - correct answer ✅What third parties will be used, if any Any commission or benefits you may get from that third party What is a proof of death certificate? - - - correct answer ✅A certificate provided by the establishment that is used in satisfying financial matters. It is not an official government certificate of death
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Subsection (4) does not apply to charges for the time spent providing, at the purchaser's request, design services for a customized supply or private structure. In subsection (5), "customized supply" has the same meaning as in subsection (1). No licensee shall charge, collect or receive any amount of money for a licensed supply or service that is more than the price indicated on the price list maintained. What is the main reason for a contract? - - - correct answer ✅To protect the consumer, the provider, and to ensure understanding of ones rights and between both parties When is a contract not needed? - - - correct answer ✅The service or supply being offered does not require a license to sell it The service or supply is being sold separately from licensed services/supplies
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The total purchase price does not exceed $ In the case of a supply, the purchaser is taking possession immediately and the item is not being stored by the provider What are the 8 listed items that make up the body of the contract?
correct answer ✅Business name -Any additional operator different from business name Contract number -Sequential numbering system Purchaser -Individual exchanging the money -Applies to services and supplies listed on contract Recipient -Person the contract was made in regards to
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Additional terms or schedule of payment Warranties Commissions and benefits Substitution Cancellation rights What makes a contract valid? - - - correct answer ✅Payment terms Signed and Dated Purchaser is provided a copy of the contract Price List Consumer Information Guide Are Disbursements needed on a contract? - - - correct answer ✅Yes and all must include taxes
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Types of possible disbursements - - - correct answer ✅Coroner fee Clergy honorarium Organist/pianist Newspaper Cremation fee Cemetery opening/closing Hair design Death registration Other (based on purchaser needs) What is near the end of the contract and that needs to be signed and dated to ensure understanding? - - - correct answer ✅5 Purchaser Declarations: -that the individual with the legal rights is making these decisions for the recipient
