Download MOR 323 FUNERAL Directing Final Exam Questions And Answers Latest 2025 and more Exams Service Management in PDF only on Docsity!
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Code of Ethics - - - correct answer ✅Self-imposed rules of conduct specific to the group only. Culture - - - correct answer ✅the arts and other manifestations of human intellectual achievement regarded collectively. the customs, arts, social institutions, and achievements of a particular nation, people, or other social group. Direct Disposer - - - correct answer ✅An individual who is registered by a state agency to perform only basic disposition with no accompanying funeral or other service. Embalmer - - - correct answer ✅A person, properly licensed, who disinfects, preserves, or restores a dead human body.
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Ethics - - - correct answer ✅The principles of morality including both the science of good and nature of right. Ethical Behavior - - - correct answer ✅ Funeral Director - - - correct answer ✅An individual, licensed by a state or states to prepare dead human remains, other than by embalming, for disposition to conduct funeral services and to counsel survivors. Funeral Home - - - correct answer ✅A building designed specifically for the care of the dead and the serving of the family who will arrange the service and ceremonies for the burial of the dead. Golden Rule - - - correct answer ✅treat others the way you want to be treated Honesty - - - correct answer ✅the quality of being honest.
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Mortuary - - - correct answer ✅A building designed specifically for the care of the dead and the serving of the family who will arrange the service and ceremonies for the burial of the dead (most commonly used term: funeral home). Define the term funeral director. - - - correct answer ✅An individual, licensed by a state or states to prepare dead human remains, other than by embalming, for disposition to conduct funeral services and to counsel survivors. Define the term embalmer. - - - correct answer ✅A person, properly licensed, who disinfects, preserves, or restores a dead human body. Differentiate between funeral home and morgue. - - - correct answer ✅morgue: place where dead human bodies are kept pending ID by relatives funeral home: building designed to take care of dead and serving the family who will arrange the services for the burial of the dead
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Define the term ethics. - - - correct answer ✅The principles of morality including both the science of good and nature of right. branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions. Define the concept of Code of Ethics. - - - correct answer ✅a declaration or public statement of pro standards or right/wrong conduct; self-imposed rules of conduct specific to the group only Self-imposed rules of conduct specific to the group only. Define the concept of the Golden Rule - - - correct answer ✅treat others the way you want to be treated Differentiate between laws and ethics. - - - correct answer ✅Laws:
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Level II: Conventional - is the action fair to all involved? If not, then it should be considered unethical. Just because an action is legal doesn't mean its right and may be considered unethical Level III: Conventional, Principled - does the behavior make you feel better? Not everyone will agree on what is right and fair. If answer is no or you don't feel good about the behavior, it may be unethical. Ethical decisions get personal because one's conscious is taken into consideration when making the decision define Code of Ethics - - - correct answer ✅Self-imposed rules of conduct specific to the group only. Direct disposer - - - correct answer ✅An individual who is registered by a state agency to perform only basic disposition with no accompanying funeral or other service.
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define Embalmer - - - correct answer ✅A person, properly licensed, who disinfects, preserves, or restores a dead human body. Define Ethics - - - correct answer ✅The principles of morality including both the science of good and nature of right. Funeral director - - - correct answer ✅An individual, licensed by a state or states to prepare dead human remains, other than by embalming, for disposition to conduct funeral services and to counsel survivors. Funeral home - - - correct answer ✅A building designed specifically for the care of the dead and the serving of the family who will arrange the service and ceremonies for the burial of the dead. define Morgue - - - correct answer ✅A place where dead human bodies are kept pending identification by relatives.
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Empathy - - - correct answer ✅The ability to perceive another's experience and communicate that perception back to the person. Genuineness - - - correct answer ✅The ability to present one's self sincerely. Humility - - - correct answer ✅a modest or low view of one's own importance; humbleness. Potency - - - correct answer ✅the power of something to influence or make an impression. Respect - - - correct answer ✅The ability to communicate the belief that everyone possesses the capacity and right to choose alternatives and make decisions.
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Sympathy - - - correct answer ✅Sincere feelings for the person who is trying to adjust to a serious loss or the death of a close friend or relative. Trustworthiness - - - correct answer ✅the ability to be relied on as honest or truthful. Warmth and Caring - - - correct answer ✅The ability to be considerate and friendly as demonstrated by both verbal and nonverbal behaviors. List the phases included under the Exploration stage of the helping process. - - - correct answer ✅- the client and funeral director enter into a helping relationship
- building a helpful relationship List the phases included under the Insight stage of the helping process. - - - correct answer ✅- exploration and assistance in helping the family understand their alternatives
- consolidation and planning
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the ability to communicate a sincere belief that everyone possesses the inherent capacity and right to choose alternatives and make decisions How does the glossary define Warmth and Caring? - - - correct answer ✅Wolfelt - the ability to be considerate and friendly as demonstrated by both verbal and non-verbal behaviors. Another word that describes Genuineness. - - - correct answer ✅Sincerity List the helping characteristics listed in the notes. - - - correct answer ✅- respect
- genuineness
- trustworthiness
- immediacy
- humility
- concreteness
- potency
- humor
- heart
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- empathy
- warmth and caring
- congruence
- credibility List Wolfelt's Six Reconciliation (Mourning) Needs. - - - correct answer ✅- acknowledging the reality of the death
- embracing the pain of the loss
- remembering the person who died
- developing a new self-identity
- searching for meaning
- receiving ongoing support from others According to the notes, what must one do to reach the Facilitative level of Helping Characteristics? - - - correct answer ✅consistently applies all the characteristics when helping a family According to the notes, how does the bereaved see the funeral director who is practicing at the facilitative level of helping? - - - correct answer ✅encouraging, competent, warm
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If a funeral director is speaking too quickly to the family, what does this indicate? - - - correct answer ✅indicates impatience In what ways can a funeral director distance him/herself emotional from the family? - - - correct answer ✅remaining on-task throughout the arrangement conference What are some positive aspects of communicating at an appropriate level of energy? - - - correct answer ✅maintains alertness The communication skill in which you restate the person's basic message in similar, but fewer words - - - correct answer ✅paraphrasing What is the desired outcome of paraphrasing? - - - correct answer ✅quickly clearing up confusion
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Define Clarifying. - - - correct answer ✅the process of bringing vague content in the interaction in to clearer focus or understanding The communication skill in which you ask for feedback about the accuracy of your listening - - - correct answer ✅perception checking List the communication skills as described in the lesson. - - - correct answer ✅attending/listening; paraphrasing; clarifying; perception checking; leading; questioning; reflected feelings; informing; summarizing Define the communication skill of leading. - - - correct answer ✅directing or guiding
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When are closed-ended questions used in the communication process? - - - correct answer ✅to gain factual information What are the barriers to effective communication by a funeral director when meeting with a family? - - - correct answer ✅FD Dominance; Bombarding with questions; inappropriate self-disclosure; offering platitudes or false reassurance; discouraging the expression of emotion and tears; emotional distancing; poor choice of words What do you, as a funeral director, have to do to reach the facilitative level of helping characteristics? - - - correct answer ✅consistently apply all the characteristics of a helping FD when helping a family
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List the behaviors that enhance attending as a communication skill.
correct answer ✅eye contact; posture; physical distance; facial expression; gestures; setting; position; voice tone; rate of speech; level of energy; physical appearance Name an effective use of eye contact. - - - correct answer ✅maintain appropriate gaze Name a destructive use of Posture. - - - correct answer ✅stiff and rigid
