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IAED Final Study---------------IAED Final Study
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a highly defined and structured procedure that is organized into a reference system
victim/patient/suspect who is directly involved in the accident - correct answer first party caller someone who is with the patient/victim and can potentially communicate with the patient - correct answer second party caller a person who is reporting something witnessed or heard but us uninvolved or not currently at the scene - correct answer third party caller a referring agency, alarm company, or person that lacks knowledge but was asked to summon help - correct answer fourth party caller a state of extreme tension or excitement in which there is a temporary loss of control over actions and emotions - correct answer hysteria threshold to minimize call processing gaps you must - correct answer tell the caller what you're doing and why a calming technique in which the etc repeats a statement verbatim, using a firm but caring tone - correct answer repetitive persistence when working with a foreign language caller you must - correct answer speak slower not louder in progress, just occurred, and past/delayed events are known as - correct answer time of occurrence a mobile unit that responds to the scene of a fire, rescue, or other incident - correct answer apparatus an apparatus used for an investigation, release, and spills of chemicals or other hazardous materials - correct answer HAZMAT
the failure to provide the same level of care, practice, or service that a person of similar training and experience would provide in similar circumstances - correct answer negligence four elements of negligence - correct answer duty breach of duty injury or damage causation the direct link between the breach of duty and the identified injury or damage - correct answer causation a term used to describe reliance on the promised efforts of one person or organization to the detriment of another - correct answer detrimental reliance a systematic and continuous process of measurement, feedback, and education designed to improve human performance - correct answer quality improvement involves monitoring and evaluating performance systematically to ensure the desired standards of quality are being met - correct answer quality assurance can be defined as a pleasant or curative stress - correct answer eustress negative stress - correct answer distress a type of exhaustion or inability to function normally resulting from buildup of long term stress - correct answer burnout four hallmarks of distress - correct answer persistent feeling of fatigue loss of motivation for the job negativity persistent cynicimsm
a disorder that occurs when a persons normal response to a traumatic event does not fade over over the course of a few days or weeks - correct answer post traumatic stress disorder