IAED Study Guide
Post-Dispatch (PDI's) instructions are: - correct answer Basic level instructions given
to the caller immediately after initiating dispatch
The best definition for "wake-effect collision" - correct answer A traffic accident
caused by the passage of an emergency vehicle that does not directly involve the
emergency vehicle
During a disaster, the Incident Command System (ICS) provides an important
framework for: - correct answer Maintaining command, managing resources, and
coordinating efforts
What is the definition of "repetitive persistence"? - correct answer A calming
technique in which the calltaker repeats a phrase verbatim using a firm but caring
tone. The phrase should contain both an action and a reason for the action.
A fire/rescue apparatus is: - correct answer A mobile fire/rescue unit that responds
to the scene of fire/rescue incidents
Give an example of a trauma incident - correct answer A report of a burned patient
Burnout is described as: - correct answer A type of exhaustion (or inability to
function normally) resulting from a buildup of long term stress
What is Post Traumatic Stress Disorder? - correct answer A disorder that occurs
when a person's normal response to a traumatic event does not fade over the
course of a few days or weeks
Quality assurance specialists listen to audio recordings of randomly selected calls in
order to do what? - correct answer Compare ETC performance with specific protocol
and customer service performance standards
