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The importance of distributing information effectively and timely, using both technology and face-to-face communication. It highlights the significance of body language and tone of voice in face-to-face interactions, and the benefits of short, frequent meetings and collaboration technologies in it projects. The document also touches upon the impact of personal preferences and cultural differences on communication needs.
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Getting the right information to the right people at the right time and in a useful format is just as important as developing the information in the first place
Important considerations include:
Using technology to enhance information distribution
Formal and informal methods for distributing information
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Telecommunications throughout Asia were severely disrupted on December 26, 2006, after earthquakes off Taiwan damaged undersea cables, slowing Internet services and hindering financial transactions, particularly in the currency market International telephone traffic was restricted from some countries, and Internet access slowed to a crawl
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Research says that in a face-to-face interaction: 58 percent of communication is through body language 35 percent of communication is through how the words are said 7 percent of communication is through the content or words that are spoken Pay attention to more than just the actual words someone is saying A person’s tone of voice and body language say a lot about how he or she really feels
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Short, frequent meetings are often very effective in IT projects
Stand-up meetings force people to focus on what they really need to communicate
Some companies have policies preventing the use of e-mail between certain hours or even entire days of the week
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Collaboration is a key driver of overall performance of companies around the world Of all the collaboration technologies that were studied, three were more commonly present in high-performing companies than in low-performing ones: Web conferencing, audio conferencing, and meeting-scheduler technologies “This study reveals a powerful new metric business leaders can use to more successfully manage their companies and achieve competitive advantage,” said Brian Cotton, a vice president at Frost & Sullivan* The study also showed that there are regional differences in how people in various countries prefer to communicate with one another *Frost & Sullivan, “New Research Reveals Collaboration Is a Key Driver of Business 17 Performance Around the World,” Microsoft PressPass (June 5, 2006).
People are not interchangeable parts
As illustrated in Brooks’ book The Mythical Man- Month , you cannot assume that a task originally scheduled to take two months of one person’s time can be done in one month by two people
Nine women cannot produce a baby in one month!
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Rarely does the receiver interpret a message exactly as the sender intended
Geographic location and cultural background affect the complexity of project communications
Different working hours
Language barriers
Different cultural norms 20
