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ASSIGNMENT 2 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 06: Managing a Successful Computing Project Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Hồ Ngọc Khánh Student ID GCS Class GCD0901 Assessor name Lý Quỳnh Trân Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Student’s signature Khanh Grading grid P5 P6 P7 M3 M4 D
Summative Feedback: Resubmission Feedback:
Grade: Assessor Signature: Date: IV Signature:
I. INTRODUCTION
In the previous report, we have already planned around the benefits, drawbacks and research around the project and during the procedure of the project. For now, in this report, we will plan around how the project going to take place and how the project may affect our members. For a side note, this project was completely made based on remote working and distancing people. With the position of a project manager, we will give out the whole schedule of the project and take place in protecting our people from the mutual environment. Main Aim: Because we must operate remotely, we have set certain goals for ourselves that we can use to evaluate the project's success elements and also to review the implementation process. We are all in agreement that the project's full potential and functionality must be made available to the users. Furthermore, the implementation process should be work-friendly, which implies that members working remotely should have a comfortable but productive experience Objectives:
- Create an E-commerce system with friendly UI/UX
- Create an E-commerce system that works beautifully
- Add extra functions to the system so customers will find it easier to work with the application
- Encounter some good and bad remote working environments
- Provide solutions to problems related to bad working environments or poor video and Internet quality
- Create an amazing application that manages work remotely to reduce hiring costs Scope: This initiative was developed for those who are under lockdown and are unable to purchase groceries for their necessities. This idea will be a tiny website where individuals can purchase items online from the comfort of their own homes while remaining safe by staying away from busy areas.
- A method for informing consumers about on-sale items.
- A system that assists consumers in sticking to their budgets
- A rating system that displays the best-selling items
In this report, we will present a demonstration of our research that we already made in front of the directors of the organization. The results should be analyzed, and suitable recommendations should be made as a result. Included in the report should be:
- Logbooks, lessons learned, project results, and project process
- For accuracy and authenticity, a critical examination of the selection of acceptable research instruments and procedures is required.
- A critical assessment of the project management strategy and processes used on the project
II. RESEARCH ANALYSIS (P5 – M3)
The majority of participants consented to work remotely as a result of the results. Also, mental difficulties are the top issues that we are focusing on, and they can be a huge pain in the neck of the business because when individuals are feeling depressed and mentally fatigued, the work process can be delayed and negatively impacted. Furthermore, we want to know how much staff appreciate the new project so that we may make changes right away to improve the work's outcome. People clearly desire to work effectively with the new working tool, Slack. Furthermore, the number of persons who accept to work remotely outnumbers those who do not. Furthermore, we must ensure that everyone is given the same amount of work and is treated equally on all levels.
- The majority of people desire to work remotely since not all of them like the idea of working remotely or feel okay with the decision
- Most people are comfortable with the Slack application since how convenient it can be for future potential
- Half of members are happy with the amount of work they need to distribute into the project, the other half are not satisfied.
- Some members feel mentally drained, which might be the aspect to cause real bad consequences to the project, some feel happy because they are introverted.
- The new working system is the thing that got agreed on much since we are giving the members the best environments to work in.
Figure 3 : QUESTION - EMPLOYEES' THOUGHTS ABOUT THE NEW WORKING SYSTEM Figure 4 : QUESTION - EMPLOYEES' THOUGHTS ABOUT MENTAL PROBLEMS After having the answers from 10 people, the result were clear that most people agreed to work remotely. Also, the mental problems are the top problems that we are concentrating on, and they can be a total pain in the neck of the organization since when people are feeling down and mentally drained, the process of work can be delayed and affected badly. Furthermore, we desire to know how much employees enjoy the new project so we can adjust it right away so the result of the work might be PROJECT QUANTITATIVE RESEARCH: To direct qualitative research for information, we created a brief questionnaire to collect data and information about the organization and its employees to guarantee that they are having a positive experience working remotely.
Figure 5 : QUESTION - EMPLOYEES' THOUGHTS ABOUT REMOTE WORKING Figure 6 : QUESTION - EMPLOYEES' THOUGHTS ABOUT USING SLACK Figure 7 : QUESTION - EMPLOYEES' THOUGHTS ABOUT THEIR JOBS
o I don't have any issues about forms, except that it's difficult to cooperate if you're not logged in to the original creator's email address on your phone; you either have to go to Google and swap identities or wait till you get to a computer.
- Microsoft Project : This software has help me and my colleague to create shortcuts to planning, creating and deploying project. The task can be marked with time frame and the system will send notification if the task is still not completed before the due date. Figure 9 : MICROSOFT PROJECT INTERFACE o I particularly enjoy the templates supplied by Microsoft Project since they are extremely customizable to my project's objectives and preferences. The most often used feature may be pinned to the dashboard interface to keep it tidy. The majority of users are utilizing it, and there are no issues with sharing the project file with my other colleague, who can access it without any compatibility issues. o Microsoft Project is highly expensive since we cannot subscribe to only Microsoft Project; we must get the entire Microsoft suite in order to utilize it. If they could allow users to subscribe to it independently, more people would utilize it. Another thing I detest is that no video lesson is offered to show users how to utilize the software's functionality.
- Slack : The volume and quality of communication between members of any organization is highly reliant on its efficiency. This is especially true in these COVID-19 times. We use Slack as a real-time platform to keep our team members in touch, in sync, and on the same page. Most
of our business is using Slack, but others are still rejecting and preferring to stick with the old methods, which include massive quantities of email o Advantages ▪ User interface options (web, mobile, application on PC) and overall look and feel with the color schemes are great ▪ 2FA with Google Authenticator is reliable and works flawlessly ▪ During screenshares, possibility to highlight items (or draw) in real time is awesome o Disadvantages: ▪ Video conferencing could be better for quality, audio-video synchronization ▪ Slack could do a better job implementing security in the product in ways that would make it acceptable by enterprise ITs more easily ▪ Slackbot is sometimes highlighting users annoyingly The next part is showing the accuracy of our interviews and surveys. We chose about 4 people and tried to tell them to give us the most honest answers. The result was almost right at the alley with my own expectation. I will interview and make more accurate surveys so that I can have a more proper view of my members so that I can improve the quality of the working condition which is currently we are losing at.
- Respondent 1: There are tons of agreement and disagreement around the fact that we need to work remotely. So he decided not to be a pain in the project manager’s neck so the process of working can be successful in term of working conditions and mental problems. In spite of the feeling of mentally drained when working remotely, he will give us his best not to disappoint. On top of that, the new working system seems to be perfect because not only it distances people but also giving the members enough room to shine on their own. On the other hand, working without actually interacting with the members makes him drained and out of energy.
- Respondent 2: For him, working remotely is something not very scary. Since he is an introvert, he felt amazing without having to interact or communicate with people and the new working system is just right on the spot with him. The amount of work we gave him was not too much but not too little, so he felt that this new project is going to be the best project of his life. On
influence from small to bi problems to the project. So I believed that we could upgrade employees’ working conditions right at their homes. Thirdly, the application used for the project. We have made a lot of decisions on which application we will be using in the project. After all happened, we decided to use Slack as a human resources management application, Microsoft Project for project document management, GitHub as code sharing system and Google Form as the place for creating questionnaire. Slack is a beautiful application which can easily help us control and manage the amount of people in the project. Furthermore, the friendly interface with amazing supporting applications can be a huge deal for us to try. Microsoft Project is great application to create GANTT chart and agenda for meeting and stuff. However, it is quite expensive. Next, we have GitHub to share code. I knew that this application is very famous for its amazing feature when coming to the interface and functionalities. Last but not least, Google Form, one the most used automatic created form that we used for creating the questionnaire. The interface is pretty friendly and easy to use, we can create diverse type of questions. On top of that, the result will be given in charts and tables. Finally, the weekly and monthly meetings. We held only five meetings in total and one of them is held only once. We knew that meetings are something that employees actively hate so we held only two weekly meetings and two monthly meetings. As soon as the meeting is held, everything needs to be perfect, and all agenda must be filled with full potential so we can develop more in the future. All the meeting should be in a perfect state of having others’ opinions and distribution into the project. Figure 10 : MIND MAP OF PROJECT MANAGEMENT As I mentioned before, the project provide two different parts including the E-Commerce application or website and the result of the research that has been made during the process of implementation. As the
fact that, we create the application as fast as possible but still, we have all the functionalities that the stakeholders demand us to do, such as: the login and registration system, shopping cart system, users’ favorite system and much more. On top of that, the research show many advantages and disadvantages of the project. As the remote staff expands and in-house personnel contracts, businesses these days are running at smaller personal agencies. More and more organizations are giving their employees the alternative to get off site, allowing them to spend money required to sustain a large force. The alternative allows recruitment team to put the broader profit into talent pool, increasing the chances of getting the well-experienced person. Creative employees require immediate access to enterprise information and applying mobile-friendly technology and product. Remote employees don’t need to spend a lot of time stuck in traffic every day. They can spend more time with their families and take up a hobby. A traditional employee works from office 8 hours a day, every week. Remote work increases employee enjoyment and well-being since there is no daily drive, no extra coffee breaks, and no lengthy hours away from friends, family, and children. Providing the best employee experience fosters a culture of high performance and efficiency. Furthermore, you would require a smaller location to accommodate all of the employees coming to the office, resulting in decreased rent rates. In fact, according to one research, firms that go remote may save up to $2,000 per employee by merely saving on office space and general infrastructure. Employees can entirely focus on their task when there are no unnecessary coffee breaks or distractions, resulting in increased production. Over 75% of employees feel that working away from the office causes less disturbances. According to an employee poll, 77 percent of them claim to be more productive while working from home. With no face-to-face interactions or team meetings, it can be difficult for newly remote teams to work together. Similarly, employees can struggle due to reduced guidance and support from managers. In many cases, employees even feel left out when remote managers are out of touch with their needs and challenges. It can be difficult for remote employees to access and obtain all of the information they need to manage their job without the proper onboarding procedure or assistance. When remote teams rigidly limit their talks to work and do not allow for any casual chats, team members feel uncomfortable approaching their teammates about any obstacles or concerns that may be harming their job.
the personal area that promotes team collaboration and bring in video technologies that help emotional quality (high-frame rate, high resolution, low latency audio and television) plus AI-based ambient technology to assist in its use. From the result that we have got after interviewing and survey, it is safe to say the results totally meet my expectations. How the team members give me the details to improve has taken the survey to a whole new level and opinions on the new working systems has made me care more about the members about mental problems they might suffer. What I learned from the interviews and surveys is the carefulness in project management. I learned to care more about the mental problems of employees or just the characteristics that the employee has so that I can improve the working system to go along with it. I want to learn more about more problems which are caused along the process so I can make a clearer plan to go with it.
- Survey issue that we met After reviewing the answers from the questionnaire, there are some problems which came across and need fixing. o Irrational design : make the structure looks long and confusing o Confusing questions : the questions somehow sound the same o Result : the result only give me the column chart based on the answers o Further result : there is no summary in the result, so it is confusing and hard to comprehend
- Learning from project management o Communication skill: This is the most important thing that I have learned from this project. Since I am an introvert, communication seems to be a pain in my neck, and it is genuine to say that I can talk as freely as I want to. After working as a project manager, with this project, I really improve my talking and communication skills so much better. o Risk management skill: This is a part of every project management, when you need to study for the risks that might happen before, during and after the process of creating the project. The research I have made about the risks management really advance my mind to think about every circumstance that might happen.
o Budget estimation skill: This skill really helps me to think more and mostly sharp all the time. Not only to keep track of the money but also keep in mind that the money could be loss from additional activities. o Negotiation skill: Negotiation skills are qualities that allow two or more sides to reach a compromise. This is the skill that helps me a lot in giving the final decisions with the customers and the director of the organization. o Observation skill: Observation skills refer to the ability to use all five of your senses to recognize, analyze and recall your surroundings. The skill that I am mostly proud of is observation skill. I reckon that I already have the skill in my blood since I am an introvert. However, this skill get better when I am a project manager of the project and my team.
V. EVALUATIONS (M4)
After finishing the implementation process of my project. I can say that the project is 80% successful as I expected it to be. I will breakdown the whole working system and show them in percentage so readers can easily catch up with the report. I am going to demonstrate the fragments which include the application, the working conditions, the mental problems, the human resources and the application which are used during the process of implementation
- The application came out beautifully and works wonderfully, all the UI/UX interface and functionalities works as perfectly as the project scope: 100%
- The working conditions are the hardest thing to complete because we can’t upgrade all working environments to the same quality, but we did try our best: 60%
- The mental problems are also a hard task, but we did well. Because we separate the team to two parts: one work fully remote and the other work at the office but still apply the social distancing people. This allows us to have introverted and extroverted people in the team without having to try so hard to ease them all: 80%
- The human resources was another difficult task since choosing the people for the project takes a lot of time and energy. However, we did our best and the result is what we are proud of: 90%
- The application are being used:
- Are you on track and within deadlines set?
- Did you need to make any changes to your project management plan? - Yes, we are on track and stay within the deadlines - No, we didn’t Any risks and/or issues identified? Points to consider:
- Did you identify risks/issues with a lack of skills required for undertaking research/tasks?
- Did you identify any additional risks/issues that have an impact on the project management plan?
- Yes, we did have some problems because of my lack of skills but it wasn’t a big deal
- No, we didn’t. I wasn’t experienced so the whole process kind of let down and some risks started to form Problems encountered Points to consider:
- What barriers did you face?
- How did you overcome them?
- My introverted characteristic
- Lead the team go on the way that the plan already arranged Table 1 : LOG BOOK - 30TH OCT 2021 NAME: Ho Ngoc Khanh PROJECT TITLE: E-Commerce Website for the Covid-19 pandemic DATE: 30 th^ December 2021 Update on weekly research/tasks achieved Point to consider:
- What have you completed? • We just finished the coding and testing phase. Now we are ready to write documentation about the application.
- Did you fulfill task requirements?
- Are you on track and within deadlines set?
- Did you need to make any changes to your project management plan? - Yes, we did yet we still fall behind a bit - Yes, we are but still slower than expected - We did change some of the requirements due to the limited budget Any risks and/or issues identified? Points to consider:
- Did you identify risks/issues with a lack of skills required for undertaking research/tasks?
- Did you identify any additional risks/issues that have an impact on the project management plan?
- No, I didn’t. I actually learned some skills from my last mistake and fix the risks with ease
- No, I didn’t. I hope the risks and issues stay hidden Problems encountered Points to consider:
- What barriers did you face?
- How did you overcome them?
- My introverted characteristic
- Stand up and lead the team by the plan that we already arranged Table 2 : LOG BOOK: 30TH DEC 2021
