Production and operations management (MGT 613)
Assignment no 2
Case study
Assume that you are working as an assistant manager in the operations department of
Allied associates Pvt. Ltd. For the sake of organizational improvement and hopes of
getting competitive advantage over the competitors, management wants to implement the
concept of “six sigma” in the organization. A team of Marketing and Operations
department experts is formulated and are asked for their suggestions and opinion on this
decision.
Now you are required to provide the team of experts the recommendations on the basis of
your knowledge of “Production and operations management” on the following domains:
1. What are the factors that will explain that the organization is prepared for the
deployment of “six sigma”? Provide suitable details to support your point. (15)
2. What possible obstacles that the management have to face while implementation
of “six sigma”. (15)
Solution:
Part 1:
A successful implementation of “six sigma” in Allied Associates Pvt. Ltd depends on
many factors like
• Top-Down Support
The top management of an organization largely influences the culture and policies
of the company. If they don’t show the level of commitment and dedication
themselves for the implementation of Six Sigma then how can one expect that the
rest of the employees will show some commitment? It is almost predictable that
some people in the organization will not accept the new initiative and may never
be converted or resist to any change. However, support from the top management
will make it possible to institutionalize the initiative as a part of the business.
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