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Enhancing Professional Practices 2018
Contents
Task 1 [P1].............................................................................................................................................6
Introduction:...........................................................................................................................................6
Two day training on Database Management System and its schedule...................................................7
Communication Styles:.......................................................................................................................... 8
Verbal Communications:........................................................................................................................8
Non-verbal communication:...................................................................................................................9
Conclusion:...........................................................................................................................................10
Task 2 [P2]...........................................................................................................................................11
Introduction:.........................................................................................................................................11
Conclusion:...........................................................................................................................................19
 Task 3 [M1].........................................................................................................................................20
Introduction:.........................................................................................................................................20
Time allocations justifications:............................................................................................................21
Conclusion:...........................................................................................................................................22
Task 4 [D1]...........................................................................................................................................23
Introduction:.........................................................................................................................................23
How you can develop your interpersonal skills?..................................................................................24
Application of the interpersonal skills:................................................................................................24
Conclusion:...........................................................................................................................................25
Task 5 [P3]...........................................................................................................................................26
Problem statement:...............................................................................................................................26
Phases of solving the problems:...........................................................................................................27
1. Identifying the Issues:......................................................................................................................27
2. Understanding everyone’s interests:................................................................................................27
3. List the possible solutions:...............................................................................................................27
Kirtan Chhetri (HND / First Semester)

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Task 1 [P1].............................................................................................................................................
Introduction:...........................................................................................................................................
Two day training on Database Management System and its schedule...................................................
Communication Styles:..........................................................................................................................
Verbal Communications:........................................................................................................................
Non-verbal communication:...................................................................................................................
Conclusion:...........................................................................................................................................
Task 2 [P2]...........................................................................................................................................
Introduction:.........................................................................................................................................
Conclusion:...........................................................................................................................................
- Task 3 [M1].........................................................................................................................................
Introduction:.........................................................................................................................................
Time allocations justifications:............................................................................................................
Conclusion:...........................................................................................................................................
Task 4 [D1]...........................................................................................................................................
Introduction:.........................................................................................................................................
How you can develop your interpersonal skills?..................................................................................
Application of the interpersonal skills:................................................................................................
Conclusion:...........................................................................................................................................
Task 5 [P3]...........................................................................................................................................
Problem statement:...............................................................................................................................
Phases of solving the problems:...........................................................................................................
1. Identifying the Issues:......................................................................................................................
1. Understanding everyone’s interests:................................................................................................
1. List the possible solutions:...............................................................................................................
1. Evaluate and Select the solutions:....................................................................................................
1. Document the agreement(s):............................................................................................................
1. Agree on contingencies, monitoring and evaluation:.......................................................................
Techniques:..........................................................................................................................................
Conclusion:...........................................................................................................................................
Task 6 [P4]...........................................................................................................................................
Introduction:.........................................................................................................................................
Decision making:..................................................................................................................................
Analyzing:............................................................................................................................................
Reasoning:............................................................................................................................................
Evaluating:............................................................................................................................................
Problem solving:..................................................................................................................................
Slides on critical thinking:....................................................................................................................
Conclusion:...........................................................................................................................................
Task 7 [M2]..........................................................................................................................................
Introduction:.........................................................................................................................................
Creative problem solving approach:.....................................................................................................
Conflict:................................................................................................................................................
Emergence:...........................................................................................................................................
Solutions:..............................................................................................................................................
Effective Problem solving steps:..........................................................................................................
Step 1: Identifying the problem............................................................................................................
Step 2: Defining goals..........................................................................................................................
Step 3: Brainstorming...........................................................................................................................
Step 4: Assessing alternatives..............................................................................................................
Step 5: Choosing the solution...............................................................................................................
Step 6: Active Execution of the chosen solution..................................................................................
Step 7: Evaluation................................................................................................................................
Problem solving techniques:................................................................................................................
8 D’s -...................................................................................................................................................
Benefits of 8 D’s:.................................................................................................................................
Lean Six Sigma:...................................................................................................................................
Conclusion:...........................................................................................................................................
Task 8 [M3]..........................................................................................................................................
Introduction:.........................................................................................................................................
Problem solving methodology:............................................................................................................
Analysis of the problem:......................................................................................................................
Design of the problem:.........................................................................................................................
Development of the solution:...............................................................................................................
Evaluation of the problem:...................................................................................................................
SWOT Analysis:..................................................................................................................................
5 Why?.................................................................................................................................................
Application of the solution methodologies:.........................................................................................
Conclusion:...........................................................................................................................................
Task 9 [D2]...........................................................................................................................................
Introduction:.........................................................................................................................................
Importance of the critical thinking:......................................................................................................
Critical thinking as the general skills-..................................................................................................
Critical thinking in new knowledge economy-....................................................................................
Enhance the language and presentation skill-......................................................................................
Promotes the creativity-........................................................................................................................
Crucial for self-reflection:....................................................................................................................
Process of critical thinking:..................................................................................................................
Step 1: Knowledge...............................................................................................................................
Step 2: Comprehension........................................................................................................................
Step 3: Analyze....................................................................................................................................
Step 4: Application...............................................................................................................................
Step 5: Synthesis..................................................................................................................................
Step 6: Take action...............................................................................................................................
Aspects of improving the critical thinking:..........................................................................................
Questions on your assumptions:...........................................................................................................
Investigate yourself:.............................................................................................................................
Question the solution:...........................................................................................................................
Conclusion:...........................................................................................................................................
Task 10 [P5].........................................................................................................................................
Introduction:.........................................................................................................................................
Steps to maintain team dynamics:........................................................................................................
Team dynamics is done better by:........................................................................................................
Conclusion:...........................................................................................................................................
Task 11 [P6].........................................................................................................................................
Introduction:.........................................................................................................................................
Overall goal of the team:......................................................................................................................
Skills need to be on a team members:..................................................................................................
Individual roles in the event:................................................................................................................
Conclusion:...........................................................................................................................................
Task 12 [M4]........................................................................................................................................
Introduction:.........................................................................................................................................
Roles of different team members in team:...........................................................................................
People Oriented Roles:.........................................................................................................................
Thought Oriented Roles:......................................................................................................................
Overall:.................................................................................................................................................
Effectiveness of the team member to achieve the shared goal:............................................................
Conclusion:...........................................................................................................................................
Task 13 [D3].........................................................................................................................................
Introduction:.........................................................................................................................................
SWOT Analysis of the team work:......................................................................................................
Conclusion:...........................................................................................................................................
Task 14 [P7].........................................................................................................................................
Introduction:.........................................................................................................................................
What is CPD for?.................................................................................................................................
Features of CPD:..................................................................................................................................
Steps of CPD:.......................................................................................................................................
Needs of CPD.......................................................................................................................................
PDP (Personal Development plan):......................................................................................................
Conclusion:...........................................................................................................................................
Task 15 [P8].........................................................................................................................................
Introduction:.........................................................................................................................................
Personal development plan:..................................................................................................................
Portfolio Building:................................................................................................................................
Learning objectives for future:.............................................................................................................
Conclusion:...........................................................................................................................................
- Task 16 [M5].......................................................................................................................................
Introduction:.........................................................................................................................................
Classification of motivational theory:..................................................................................................
Content theory of Motivation: Maslow’s Need Hierarchy theory.......................................................
Process theory of Motivation: Equity theory.......................................................................................
Reinforcement theory of Motivation: Positive.....................................................................................
Similarities among the motivational theories:......................................................................................

After recently completing my BTEC HND in computing I was looking for jobs in newspapers. As I was exploring the newspaper I saw an advertisement of WebTech Nepal (P) Ltd. the requirements did match my CV. I went to the company for Group discussion and Personal Interview which went well. They granted me 1 years contract to work with them. As for now, I’m working as an intern in the company and had been handed over my first task to conduct 2 day program on Sunrise Bank. So, I managed a meeting through mail with the manager of Sunrise Bank (Mr. Hari Bahadur) where I discussed about giving a two days program on Database Management System to their fresher’s staff. I told him how importance the knowledge of Database Management System was to their staff. He was convinced by my ideas about Database Management System. He immediately gave me an approval to conduct the program. Two day training on Database Management System and its schedule. Kirtan Chhetri (HND / First Semester)

During this event I used many types of communications. Communication Styles: Verbal Communications: Communication in which thoughts, views or ideas are shared among the people in form of written documents or in speaking from is known as verbal communication. Being a trainer I had to deliver a speech to make my presentation effective for them to use in daily life situations keeping in mind that Kirtan Chhetri (HND / First Semester)

I distributed the feedback form at the end of my presentation on second day and was appropriately filled by the participant in the events. Conclusion: Communication is the sharing of ideas and information but to make in more effective sender should send information clearly as well receiver should achieve same information as sender sends. While you are stressed being confidence, relaxed, making eye contacts, good body language also helps to maintain the good communication. Kirtan Chhetri (HND / First Semester)

Task 2 [P2] Demonstrate that you have used effective time management skills in planning an events. Introduction: The process of allocating specific time to a specific activities or tasks can be referred as time management. For example: if you like watching cricket match with your friends your first task is to finish your school assignment because studying is more important that watching cricket match. Thus, effective time management means planning to do work smartly with the help of different techniques likes’ action plan, dividing goals into small portions, prioritization, to do list etc. As being an intern in an IT company I must be well aware about time management while working in the company. On my previous task (task 1), I organized an event about Database Management System. In following task I will be showing how did I managed time in the event using different time management skills. In this presentation I will be able to demonstrate the time management skills I used for completing event. Kirtan Chhetri (HND / First Semester)

Clients we made familiar about different needs of database management system so that they would know about data redundancy, data consistency and improve data security. Kirtan Chhetri (HND / First Semester)

Clients are acknowledge about RDBMS (relational database management system) which is the main course of our event and clients where encouraged to install SQL server on their laptops. After installation clients where acknowledge about some basic of RDBMS i.e. normalization and its different types. Kirtan Chhetri (HND / First Semester)

Different datatypes where explained to the clients and its uses where also shown to them. Some basic knowledge about operators where as well given in presentation. Kirtan Chhetri (HND / First Semester)

Kirtan Chhetri (HND / First Semester)

Conclusion: Time management is not about how you manage the time but it’s about how your manage yourself, maintain yourself, and how your present yourself. Having ability to manage time properly will lead you to be a proper leader at a certain time. If we are able to manage time properly the work load its self will be less resulting to finish project you been given on time. Kirtan Chhetri (HND / First Semester)

Task 3 [M1] Design a professional schedule to support the planning of an event, to include contingencies and justification of time allocation. Introduction: A professional schedule is the art of planning our activities to achieve our goals and priorities in the time we have available. In other words, professional schedule is a timetable which is made to complete given work at correct timing. To manage the given task in professional way is professional scheduling. In this task I will present you my professional schedule I made during my event. Which includes contingencies plan with justified time allocation. Task Time Resources Expected Result Contingencies plan Meeting with the client and fixing time table

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Text documentation and slides presentation To collect client thoughts and make decision about the event. If all clients are not present there slides will be forwarded through email and videos will as well be made and forwarded. Gathering and maintaining 11:15 – 1:00 PM Withdraw money from ATM or To collect required cash and Kirtan Chhetri (HND / First Semester)

Enhancing Professional Practices: A Case Study of a Database Management System Event, Study Guides, Projects, Research of Professional Communication

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