Publix deli roi study guide actual questions and answers 2024 complete solution, Exams of Service Management

Publix deli roi study guide actual questions and answers 2024 complete solution

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PUBLIX DELI ROI STUDY GUIDE ACTUAL QUESTIONS
AND ANSWERS 2024 COMPLETE SOLUTION
What gives Publix Smoked Turkey its yellow color? Ansโœ”๐Ÿ‘Œ- Natural Hickory wood and the
slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? Ansโœ”๐Ÿ‘Œ- 3oz on a half and 6oz on a
full sub.
What would you do before you begin cleaning the Deli Traditional Case? Ansโœ”๐Ÿ‘Œ- Gather all
needed cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? Ansโœ”๐Ÿ‘Œ- Sanitation issues
What is the #1 reason why a customer would think a store is unsanitary? Ansโœ”๐Ÿ‘Œ- Poor
visual appearance
What would 1/8 be on a digital scale? Ansโœ”๐Ÿ‘Œ- .125
Review the opening procedures for the department: Ansโœ”๐Ÿ‘Œ- 1. Turn on the lights and
equipment 2. Check special orders and make plans to fulfill them. 3. Set up service area
*sinks* *slicers* *display cases* 4. Open all workstations. 5. Check signs, labels, and pricing.
6. Clean front and back of case windows and all counters. 7. Stock supplies, workstation, and
hand-washing sinks. 8. Complete Proactive Walk
What are the steps to proper hand washing? Ansโœ”๐Ÿ‘Œ- Wet hands, apply soap, briskly rub
hands for twenty seconds, scrub finger tips and between fingers, rinse forearms and hands,
dry forearms and hands with paper towel, turn off water with paper towel, discard towel.
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PUBLIX DELI ROI STUDY GUIDE ACTUAL QUESTIONS

AND ANSWERS 2024 COMPLETE SOLUTION

What gives Publix Smoked Turkey its yellow color? Ans โœ” ๐Ÿ‘Œ- Natural Hickory wood and the slow roasting of fresh meat. What is the serving size of egg salad for a sub sandwich? Ans โœ” ๐Ÿ‘Œ- 3oz on a half and 6oz on a full sub. What would you do before you begin cleaning the Deli Traditional Case? Ans โœ” ๐Ÿ‘Œ- Gather all needed cleaning supplies prior to cleaning. What is the #1 reason why customers would not shop at Publix? Ans โœ” ๐Ÿ‘Œ- Sanitation issues What is the #1 reason why a customer would think a store is unsanitary? Ans โœ” ๐Ÿ‘Œ- Poor visual appearance What would 1/8 be on a digital scale? Ans โœ” ๐Ÿ‘Œ-. Review the opening procedures for the department: Ans โœ” ๐Ÿ‘Œ- 1. Turn on the lights and equipment 2. Check special orders and make plans to fulfill them. 3. Set up service area sinks slicers display cases 4. Open all workstations. 5. Check signs, labels, and pricing.

  1. Clean front and back of case windows and all counters. 7. Stock supplies, workstation, and hand-washing sinks. 8. Complete Proactive Walk What are the steps to proper hand washing? Ans โœ” ๐Ÿ‘Œ- Wet hands, apply soap, briskly rub hands for twenty seconds, scrub finger tips and between fingers, rinse forearms and hands, dry forearms and hands with paper towel, turn off water with paper towel, discard towel.

What is the shelf life for vegetables? Ans โœ” ๐Ÿ‘Œ- Under the sub station: day of production plus one day... Hot case: 3 hours What portion of the special order form does the customer receive? Ans โœ” ๐Ÿ‘Œ- Canary Yellow What is the process when completing a special order form? Ans โœ” ๐Ÿ‘Œ- 1. Pick up blank special order. 2. Write store information and date. 3. Take customer information: name and address, phone number, pick-up date and time, type of function, whether paid or COD, who the order was taken by. 4. Make suggestions before completing order. 5. Take product information. Proper mechanics when lifting and lowering objects: Ans โœ” ๐Ÿ‘Œ- 1. Get firm footing and keep your feet wider than shoulder width. 2. Let your legs do the work by pushing up or down slowly or smoothly. 3. Maintain your spines natural curve. 4. Grip the item firmly and hold it close to your body, staying within the safe work zone. What two meats does Meat Bologna contain? Ans โœ” ๐Ÿ‘Œ- Pork and Ground Beef What is the process of having a successful selling event? Ans โœ” ๐Ÿ‘Œ- 1. Be friendly 2. Be considerate of the customer's time. 3. Ask open-ended questions. 4. Listen attentively 5. Make suggestions 6. Be product minded 7. Be courteous 8. Be proud of your appearance 9. Maintain product quality 10. Offer more than expected What is the importance of a selling event? Ans โœ” ๐Ÿ‘Œ- Designed to generate long-term sales increases through shared knowledge and providing samples to customers. What is the proper chemical used to clean the cooler floors? Ans โœ” ๐Ÿ‘Œ- Grease cutter positive, Ultra Deli Dish, Q-San Sanitizer What is the proper storage distance from ceiling/floor in the cooler? Ans โœ” ๐Ÿ‘Œ- 6" off the floor and 18" from the ceiling (sprinkler heads)

Where should chemicals be stored? Ans โœ” ๐Ÿ‘Œ- stored away from food products and supplies -- if unable to always store food products and supplies over chemicals; chemicals stored on pallet in backroom must also be stored below consumable products What is the shelf life of sub rolls? Ans โœ” ๐Ÿ‘Œ- One Day What piece of equipment requires the use of safety goggles? Ans โœ” ๐Ÿ‘Œ- The hose with Q-san What cheese contains 100% whole milk? Ans โœ” ๐Ÿ‘Œ- Boars Head American cheese What kind of transfer would the bakery sub rolls be? Ans โœ” ๐Ÿ‘Œ- An in store transfer What would you do with traditional meat weighing less than .25? Ans โœ” ๐Ÿ‘Œ- weigh it up, print out a tag for it. Remove it from the case and throw it in the meat lug bin What part of the slicer would you hold when slicing meat? Ans โœ” ๐Ÿ‘Œ- You should hold the black handle of the slicer where the rubber grip is. What are the five steps of customer service? Ans โœ” ๐Ÿ‘Œ- 1. Greet the customer. 2. Suggestive Sell 3. Slice, show and offer 3. Companion Sell 4. Send them to another department 5. Gracious close What is Just In Time? Ans โœ” ๐Ÿ‘Œ- materials or components are delivered immediately before they are required in order to minimize inventory costs. What information is on a sale sign? Ans โœ” ๐Ÿ‘Œ- Shows how much you're saving, the price of the item, ad date (lower left hand corner, SKU) The meat bologna recipe consists of 80% ______ and 20% _______? Ans โœ” ๐Ÿ‘Œ- beef/pork

When slicing lunch meat and cheese, when and how would you offer a product sample? Ans โœ” ๐Ÿ‘Œ- Upon slicing the first slice, On a quicksheet paper palm flat What is the definition of tare weight? Ans โœ” ๐Ÿ‘Œ- weight of a product's packaging/container in 100ths of a pound What is the purpose of an "in- store" transfer? Ans โœ” ๐Ÿ‘Œ- Ensures product used is being accounted for. Shelf life Ans โœ” ๐Ÿ‘Œ- Time between when a product was made and it's expiration date FIFO Ans โœ” ๐Ÿ‘Œ- First In First Out; product rotation. Three characteristics of effective workspace organization: Ans โœ” ๐Ÿ‘Œ- 1. Physical layout (Dept., workstations, equipment placement & supplies)

  1. Workflow (moving from point A to Z smoothly & quickly to optimize productivity)
  2. Speed (way we react to customers' needs) What is the 10 foot, 10 second rule? Ans โœ” ๐Ÿ‘Œ- When a customer is 10 feet away from you within those 10 seconds you are to greet the customer. What chemical is used to clean the Alto-Sham? Ans โœ” ๐Ÿ‘Œ- Combitherm chemical What is the shelf life of a Cuban sandwich? Chilled Rotisserie? Fried Chicken? Ans โœ” ๐Ÿ‘Œ- Cuban sandwich: Two Days Chilled Rotisserie: Three Days Fried Chicken Hot: 4 hours Fried Chicken Cold: Three Days