Download IT and Computing Exam: Computer Services Management at Cork Institute of Technology and more Exams Business Management and Analysis in PDF only on Docsity!
Cork Institute of Technology
Bachelor of Science in Computing in Information Technology
Support - Award
(NFQ Level 7)
Summer 2006
Computer Services Management
(Time: 3 Hours)
Answer FIVE questions All questions carry equal marks
Examiners: Ms. N Gubbins Mr. J. Greenslade Mr. J. Walsh
Software and Hardware assessment and selection
Q1. (a) Describe the main eight activities in the Software Selection process. (8 marks)
(b) Describe the following stages in the RFP process for IT procurement:
(a) Requirements Definition stage (pre-RFP) (b) Proposal Submissions (c) Proposal Evaluation (d) Vendor Selection (12 marks)
Backup and Recovery Procedures
Q2. (a) What is a Disaster Recovery Plan? (2 marks)
(b) Describe the four main steps in implementing a Disaster Recover Plan. (4 marks) (c) Describe in detail how to implement a data backup strategy within an organization.
IT Management and Department Structures
Q3 (a) Describe in detail the IT organization structure of a medium sized IT organization (ITIL guidance). Include an illustration of the IT organization chart. (14 marks)
(b) What are the advantages and disadvantages of using a Completely Centralised Architecture model for System Administration? (6 marks)
Project Management
Q4. (a) Describe in detail the role of the Project Manager. (5 marks)
(b) Describe in detail the five-phase project management process. What are the deliverables after each phase? (15 marks)
Quality and Reliability
Q5. (a) What is Software Quality? Why can Software Quality be problematical? (3 marks) (b) What are the three main Quality Management activities? Why should Quality Management and Project Management be separate? (4 marks)
(c) Briefly describe the ISO 9001 Quality Management standard. (5 marks) (d) Explain the importance of Software Configuration Management. (8 marks)
Facilities, Risk Management and Contingency
Q6. (a) Facilities comprises 5 components. Describe each of these five components. (5 marks) (b) Describe the six components of Egress Services. (6 marks) (c) What is a contingency plan? (2 marks) (d) What activities should be taken into account when performing a risk assessment?
