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Computer Services Management Examination - COMP7003, Exams of Business Management and Analysis

Damodaram Sanjivayya National Law UniversityBusiness Management and Analysis

An examination paper from the cork institute of technology for the computer services management module (comp7003) in the bachelor of science programs in computing, it management, software development, and computer networking. Instructions for the examination, which covers topics such as software requirements analysis, software licensing, frameworks and standards, software selection and procurement, legal and ethical issues, and it department structures and frameworks.

Typology: Exams

2012/2013

Uploaded on 03/28/2013

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CORK INSTITUTE OF TECHNOLOGY
INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ
Semester 2 Examinations 2010
Module Title: Computer Services Management
Module Code: COMP7003
School: Mathematics and Computing
Programme Title: Bachelor of Science in Computing in Information Technology
Support
Bachelor of Science (Honours) in IT Management
Bachelor of Science (Honours) in Software Development &
Computer Networking
Programme Code: KITSU_7_Y3
KITSE_7_Y3
KITMN_8_Y2
KDNET_8_Y4
External Examiner(s): Mr. K. Deasy
Internal Examiner(s): Ms. N. Gubbins
Instructions: Do Question 1 and TWO other questiions
Duration: 2 hours
Sitting: Autumn 2010
Requirements for this examination:
Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have
received the correct examination paper.
If in doubt please contact an Invigilator.
pf3

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CORK INSTITUTE OF TECHNOLOGY

INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ

Semester 2 Examinations 2010

Module Title: Computer Services Management

Module Code: COMP

School: Mathematics and Computing

Programme Title: Bachelor of Science in Computing in Information Technology Support Bachelor of Science (Honours) in IT Management Bachelor of Science (Honours) in Software Development & Computer Networking

Programme Code: KITSU_7_Y KITSE_7_Y KITMN_8_Y KDNET_8_Y

External Examiner(s): Mr. K. Deasy Internal Examiner(s): Ms. N. Gubbins

Instructions: Do Question 1 and TWO other questiions

Duration: 2 hours

Sitting: Autumn 2010

Requirements for this examination:

Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have received the correct examination paper. If in doubt please contact an Invigilator.

Q1. General Questions

(a) Discuss the major problems encountered when analysing software requirements. (10 marks)

(b) Discuss the steps required to ensure software licensing compliance within an

organisation. (10 marks)

(c) Give a brief outline the most important frameworks and standards relevant to Computer

Services Departments. (10 marks)

(d) Discuss the advantages and disadvantages of centralized versus distributed IT.

(10 marks)

Q2.Software Selection and Procurement

(a) Discuss the common mistakes made in Software Selection. (12 marks)

(b) Discuss how a software selection methodology would address the problem areas

described. (18 marks)