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An examination paper from the cork institute of technology for the computer services management module (comp7003) in the bachelor of science it support, it management, software development and computer networking programs. The exam covers topics such as software selection processes, ieee-cs/acm code of ethics, itil framework, centralized vs distributed it, software selection and procurement, legal, professional and ethical issues, and it department structures and frameworks.
Typology: Exams
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Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have received the correct examination paper. If in doubt please contact an Invigilator.
Q1. General Questions
(a) Describe the main steps in a Software Selection process. ( 10 marks)
(b) Describe the IEEE-CS/ACM Code of Ethics and Professional Practice. (10 marks)
(c) Outline the ITIL framework for IT Service Management. (10 marks)
(d) Discuss the advantages and disadvantages of centralized versus distributed IT. (10 marks)
Q2.Software Selection and Procurement
(a) Discuss the most common mistakes made in Software Selection and how a software selection
methodology can address these mistakes. ( 10 marks)
(b) Discuss the major problems encountered when analysing software requirements.
(10 marks)
(c) Discuss how RFP proposals are evaluated. (10 marks)