Computer Services Management Examination 2011 - COMP7003, Exams of Business Management and Analysis

An examination paper from the cork institute of technology for the computer services management module (comp7003) in the bachelor of science it support, it management, software development and computer networking programs. The exam covers topics such as software selection processes, ieee-cs/acm code of ethics, itil framework, centralized vs distributed it, software selection and procurement, legal, professional and ethical issues, and it department structures and frameworks.

Typology: Exams

2012/2013

Uploaded on 03/28/2013

beboo
beboo 🇮🇳

4.4

(14)

242 documents

1 / 3

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
Page 1 of 3
CORK INSTITUTE OF TECHNOLOGY
INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ
Semester 2 Examinations 2010/11
Module Title: Computer Services Management
Module Code: COMP7003
School: Mathematics and Computing
Programme Title: Bachelor of Science in IT Support
Bachelor of Science (Honours) in IT Management
Bachelor of Science (Honours) in Software Development and
Computer Networking
Programme Code: KITSU_7_Y3, KITSE_7_Y3, KITMN_8_Y2, KDNET_8_Y4
External Examiner(s): Mr. K. Deasy
Internal Examiner(s): Noreen Gubbins
Instructions: Do Question 1 and TWO other questiions
Duration: 2 hours
Sitting: Autumn 2011
Requirements for this examination:
Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have
received the correct examination paper.
If in doubt please contact an Invigilator.
pf3

Partial preview of the text

Download Computer Services Management Examination 2011 - COMP7003 and more Exams Business Management and Analysis in PDF only on Docsity!

CORK INSTITUTE OF TECHNOLOGY

INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ

Semester 2 Examinations 2010/

Module Title: Computer Services Management

Module Code: COMP

School: Mathematics and Computing

Programme Title: Bachelor of Science in IT Support

Bachelor of Science (Honours) in IT Management

Bachelor of Science (Honours) in Software Development and

Computer Networking

Programme Code: KITSU_7_Y3, KITSE_7_Y3, KITMN_8_Y2, KDNET_8_Y

External Examiner(s): Mr. K. Deasy

Internal Examiner(s): Noreen Gubbins

Instructions: Do Question 1 and TWO other questiions

Duration: 2 hours

Sitting: Autumn 2011

Requirements for this examination:

Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have received the correct examination paper. If in doubt please contact an Invigilator.

Q1. General Questions

(a) Describe the main steps in a Software Selection process. ( 10 marks)

(b) Describe the IEEE-CS/ACM Code of Ethics and Professional Practice. (10 marks)

(c) Outline the ITIL framework for IT Service Management. (10 marks)

(d) Discuss the advantages and disadvantages of centralized versus distributed IT. (10 marks)

Q2.Software Selection and Procurement

(a) Discuss the most common mistakes made in Software Selection and how a software selection

methodology can address these mistakes. ( 10 marks)

(b) Discuss the major problems encountered when analysing software requirements.

(10 marks)

(c) Discuss how RFP proposals are evaluated. (10 marks)