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WGU D072 WGU Assessment Study Guide
What is true about emotional intelligence in the workplace? - ✔✔Importance EI Varies by situation and job position A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days. - ✔✔Motivation A manager recently decides to get employees involved in a new corporate social responsibility (CSR) initiative to show that the company is dedicated to making a difference in the local community. Which activity demonstrates an appropriate way to meet this goal? - ✔✔Initiate a community technology recycling program for old computers A production manager is told that a supplier of one of their key products has declared bankruptcy and cannot supply the necessary material. The production manager calls other suppliers to see if they have the necessary material to continue manufacturing these products. Which managerial core role is being used? - ✔✔Decisional Which organizational culture is best suited for an individual who is high in conscientiousness? - ✔✔Hierarchy Which result occurs when there is a person-culture misalignment? - ✔✔Attrition Which communication channel contains an item like an organization's newsletter? - ✔✔Leanest How can a speaker overcome issues pertaining to semantics to ensure effective communication? - ✔✔Be direct and clearly state what is intended Which characteristics are seen in employees who use an assertive communication style? - ✔✔Calm and relaxed posture
How can a manager exhibit supportive communication? - ✔✔Use descriptive language During a meeting to decide the venue for the annual office picnic, a manager says that the location is fine for the event but adds that others will likely be opposed to the choice. Which style of communication is being used by this manager? - ✔✔Passive-aggressive Team Member A shares their perspective of a recent project, and Team Member B suggests that there might be a better way to approach the same objective. Team Member A responds by saying, "Well, that's fine with me, but don't be surprised if other people are upset by your opinion." Which communication style is Team Member A using for this response? - ✔✔Passive-aggressive Which competency is the basis for developing effective business relationships, including teamwork, empathy, and trust? - ✔✔Emotional intelligence A leader with high emotional intelligence is looking to capitalize on this trait while working with social media. How would the leader do so? - ✔✔Use social media as a tool to connect multiple stakeholders What is a characteristic of people with strong moral identity? - ✔✔They are more considerate of others' feelings and viewpoints. What are characteristics of someone who is Machiavellian in nature? - ✔✔Lower emotional intelligence and higher emotional detachment A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days. Which technique is the new employee being encouraged to display? - ✔✔Motivation A team member wants to start implementing meditation to reprogram unconscious behavior. The goal is to learn to listen first and speak second. Which time period after beginning this approach will be the most challenging for this team member? - ✔✔ 1 - 21 days
pending consequence and assures the manager that the employee will change the behavior. Which type of power produced the change in this employee? - ✔✔Coercive An employee who has worked at the company for 15 years was recently appointed as chief executive officer (CEO). Which type of power has the employee gained? - ✔✔Legitimate During the quarterly business review, the regional sales directors presented their performance results to the department. The chief executive officer (CEO) is frustrated with the sales department and tells the director of that department that the director will be replaced if the sales department does not meet their quarterly quota. Which form of power is the CEO using? - ✔✔Coercive A team has been struggling to find success. To improve the situation, the manager asks the team to determine the factors that they feel are standing in their way and then challenge those assumptions. Which stage of the design thinking process is the team experiencing? - ✔✔Ideate A sales director rewards employees who regularly exceed standards with coffee shop gift cards. Employees who are not meeting standards are subject to additional tasks, such as paperwork filing. Which leadership style does the sales director embody? - ✔✔Transactional A manager regularly listens to the team and encourages team innovation and contribution to the company. Which type of leadership style is the manager displaying? - ✔✔Participative Which style of leadership is appropriate for followers who have high competence but low commitment?
- ✔✔Participating(M3) Which type of leadership style is being depicted when managers clarify role expectations and set schedules for employees? - ✔✔Autocratic What is a positive outcome of employees working under a manager with a participative leadership style? - ✔✔High levels of motivation Which style of leadership carries a risk of non-cooperation among team members? - ✔✔Laissez-faire
Which style of leadership is being used when a leader solicits input from the team, considers the information, and then makes the best decision to achieve an organization's goal? - ✔✔Participative A company advertises that it uses environmentally safe practices in all business processes; however, the chief financial officer (CFO) has blocked the adoption of many environmentally safe practices because of the additional costs to the company. Which controversial business practice is this company using? - ✔✔Greenwashing A supervisor assigns an employee to work on a small project that is directly related to a corporate goal, and the employee's skill set makes them the ideal person to accomplish the task. What is this employee's managerial designation? - ✔✔Individual An employee is involved directly with each of the individuals tasked with working on actionable items designed to pursue goals that will move the organization towards its vision statement. What is this employee's management role in the organization? - ✔✔Front line Which type of organizational culture in the Competing Values Framework focuses on accountability to shareholders, competitiveness, and productivity? - ✔✔Market Which pair of attributes captures the focus of an adhocracy culture within the competing values framework? - ✔✔Adjustable and entrepreneurial Which set of attributes reflects a hierarchy culture within the Competing Values Framework? - ✔✔Process-oriented and highly structured An individual who is a great performer has been working in a department in a company for over ten years and is moved to a new department and given a new set of job responsibilities. The individual is unhappy in the new location and has started to underperform. Which issue has emerged for this employee? - ✔✔Person-job fit A person that is high in sociability and friendliness is required for a sales job. Which component of personality should be high in the ideal candidate? - ✔✔Extraversion
Which part of the design thinking process where we challenge assumptions and generate a range of creative ideas (brainstorming)? - ✔✔Ideate (Step 3) Which part of the design thinking process is where we start to create solutions by building a real, low cost version? - ✔✔Prototype (Step 4) Which part of the design thinking process is where we try out the solution, and actually evaluate our prototype? - ✔✔Test (Step 5) Which part of the design thinking process is where we begin to sell the product? - ✔✔Implement (Step 6) Works directly with individuals (non-managers) to help them do the needed task - ✔✔First/Front line Manager Provider of information and policies received from top management to front line managers ( Only manages other managers) - ✔✔Middle Manager Develop goals, strategic plans, company policies, and the direction of the business. - ✔✔Top Manager President, CEO, CFO, CIO, Executive and Vice President - ✔✔Top Line Management Plant managers, division managers, and department managers - ✔✔Middle Management Foreman, supervisor or office manager - ✔✔First Line/ Front Line Management Core Values, assumptions, interpretations, and approaches that characterize an organization. - ✔✔Organizational Culture the firm's formal reporting relationships, procedures, controls, and authority and decision-making processes. - ✔✔Organizational Structure
Which 2 types of organizations is Internally focused - ✔✔Clan & Hierarchy Which 2 types of organizations is externally focused - ✔✔Adhocracy & Market Which 2 types of organizations focuses on Flexibility and freedom to act - ✔✔Clan & Adhocracy Which 2 types of organizations focuses on Stability and Control - ✔✔Hierarchy & Market The ability to understand and manage emotions in one self and others - ✔✔Emotional Intelligence Measures the level of a persons EI - ✔✔Emotional Qutient The most widely used IQ test for adults. - ✔✔(WAIS) Wechsler Adult Intelligence Scale The natural capability to do something - ✔✔Ability Experience and behaviors associated with the application of knowledge - ✔✔Skills Understanding a subject - ✔✔Knowledge The ability to control one's disruptive impulses and moods, demonstrate self-control by managing your internal state. (Personal Competency) - ✔✔Self-regulation The willingness to face agony, pain, intimidation, or uncertainty even when afraid and regardless of potential consequences. - ✔✔Courage Individuals with__________ show signs such as arguing without considering how others may feel, refusing to listen to others' viewpoints, blaming others for mistakes, having the inability to cope with
This type of manager focuses on gathering, analyzing and disseminating information to those above and below him. They also organize and analyze information related to the business, which can include information for money, people and equipment in order to prioritize and implement strategies. - ✔✔Informational role managers This type of manager makes decisions, allocate resources and negotiate. This allows them to react to situations, plan ahead to make effective decisions and implement strategies. - ✔✔Decisional role managers Must be able to handle everyday challenges and proposed solutions, represent the team, and redesign procedure. - ✔✔Technical Skills Entails listening and understanding employee issues, motivational factors and their team group dynamics. They also involve establishing cordial working relationships with people. - ✔✔Communication Skills Involves the concept and the ability to comprehend, visualize, and analyze abstract information and knowledge and concepts, change direction and improve organizational performance. - ✔✔Analysis Skills This type of leader comes form a position of authority built into the organization structure. They use power inherit to their position. However, the long term success from their employees is a direct result of their ability to influence others. - ✔✔Formal Leader This type of leader does not have a recognized position of authority. They influence people with their reach through their strength and conviction of charisma. - ✔✔Informal Leader An influence relationship between two or more persons who depend on each other to attain certain mutual goals in a group situation while establishing and sharing a clear vision and then providing followers with the tools to realize the vision. - ✔✔Leadership A person's principles and standards; ones judgement of what is important in life and are enduring. - ✔✔Values
A person's standards of behavior or beliefs concerning what is acceptable and are traditionally passed down through generations. - ✔✔Morals Promoting positive public relations and high ethical standards while building long-term profits and shareholders trust is known as? - ✔✔Corporate Social Responsibility Gene has cancer, and his treatment is making him very ill. Marijuana helps him with his nausea which can give him a better quality of life. He lives in a state where it is illegal. What conflicting uses does he face? - ✔✔Illegal-ethical An employee had been sharing confidential company information with a friend from a competing business. This friend leaked this information to the local newspaper who then published the story. The company filed a grievance against the employee. Which level of Organizational Ethics does this represent? - ✔✔Internal Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan. - ✔✔behavioral event interviews Guide that publicly sets out an organization's key values and ethical obligations - ✔✔code of ethics The attitudes, values, and standards of behavior that distinguishes one organization from another - ✔✔corporate culture Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally - ✔✔corporate social responsibility (CSR) The existence of a variety of cultural or ethnic groups within a workplace - ✔✔cultural diversity Linking of organizational goals with the employees' personal goals - ✔✔cultural alignment Behaviors that focus on supporting employees - ✔✔employee-member-centered behaviors
Power that comes from one's organizational role or position. This power is usually given by election, appointment, or hiring, and followers widely recognize this power. - ✔✔Legitimate power the ability to take something away from or punish someone for noncompliance, such as firing an employee or denying privileges. - ✔✔Coercive power power based on knowledge and special skill or experience, such as lawyers or doctors who are formally recognized for their expertise. - ✔✔Expert Power stems from when a leader possesses knowledge that others need or want. For example, a project manager may have all the information for a specific project. - ✔✔Information power Type of power that comes from being trusted and respected. One example is a human resources employee who is known for ensuring employees are treated fairly and handling personnel issues fairly - ✔✔Referent Power Which outcome occurs when employees associate the leadership's power with expert power? - ✔✔Employees are more secure. a nonlinear, iterative problem-solving strategy. In this process, data are collected and expressed visually to understand users, challenge assumptions, redefine problems, and create innovative solutions or strengthen weaknesses. The method consists of six phases—empathize, define, ideate, prototype, test, and implement - ✔✔Design thinking
