Diversity human resources, Apuntes de Administración de Empresas

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Chapter 4

p^ Managing Diversity

Chapter ChallengesChapter Challenges 1.^ Understand

the^ meaning

of^ diversity

2 Develop

familiarity with

major challenges

in

2.^ Develop

familiarity

with^ major

challenges

in

managing

employee

diversityf j^ l^

f di^

i^ i

3.^ Become

aware^ of

major^ elements

of^ diversity

in

organizations 4. Learn^ how

to^ improve

the^ management

of

diversity

in^ organizations

5.^ Learn

how^ to

avoid^ potential

pitfalls

in^ diversity

management

programs g^

p^ g

4 ‐^2

Meysam^ Manesh

Why manage diversity?Why

manage

diversity?

-^ To^ survive

and^ prosper

in^ an^ increasingly p^ p^

g y

heterogeneous

society,

organizations must

capitalize on employee diversity as a

source of

capitalize

on^ employee

diversity

as^ a^ source

of

competitive

advantage. l

-^ Examples: •^ Language

course^

for^ international

employees

in

AVON • Considering

International

employees

perspective

in

g^

p^ y^

p^ p

order^ to

enter^ international

markets

and

multicultural

marketing

approachg pp

Meysam^ Manesh

4

Management of Diversity^ Affirmative Action vs. Managing Diversity

Inclusiveness Demographic Trends

4 ‐^5

Meysam^ Manesh

InclusivenessInclusiveness •^ Inclusiveness

is^ another

term^ referring

to

diversity

of^ management y

g

-^ Meaning

that^ the

intent

is^ making

all

employees feel that they are an

integral part

employees

feel^ that

they^ are

an^ integral

part

of^ the^

same^ organization

and^ that

they^ share

a

k^ h^

f

common

desire to

make^

the^ firm

succeed

regardless

of^ their

race,^ gender,

age,^ etc.

Meysam^ Manesh

7

Why firms need managementy

g

of Diversity?

hi^

d

-^ Demographic

Trends

-^ In^ the

next^ decade

or^ so,^

we^ will

see^ a ,

dramatic

changes

in^ demographics

I^ th^

f t^

i^ h^

ld^ h^

thi

-^ In^ th

e^ future

companies

should

change

this

picture

of^ white

men^ majority

while^

they

need^ adopt

the^ change

and^ see

women

and

minorities

in^ their

org.g

Let’s^ look

at^ some

specifics:

4 ‐^8

Meysam^ Manesh

Demographic TrendsDemographic Trends •^ Interracial

marriages

-^ Over

the^ next

decade,

75%^ of

jobs^ will

be

filled^ by

women

and^ minorities y

4 ‐^10

Meysam^ Manesh

Di^

i^

A

Di^

i^

A

Diversity

as^ an

Asset

Diversity

as^ an

Asset

Greater Creativity Better Problem Solving Greater System Flexibility Better Information

4 ‐^11

Meysam^ Manesh

Challenges

in^ Managing

Challenges

in^ Managing DiversityDiversity

Di^ it

Group Cohesiveness

Diversity vs.Inclusiveness

Group Cohesiveness& Interpersonal

Conflict

Individual vs. GroupFairness

Conflict Segmented

Fairness Resistance to

CommunicationNetworks

Resistance toChange

Resentment^ Retention

Competition forOpportunities

4 ‐^13

Opportunities Meysam^ Manesh

Challenges in Managing Diversity 1.^ Diversity

vs.^ Inclusiveness

—In^ recent

years,

there^ has

been^ some

debate

about

the

benefits

of^ emphasizing

diversity

rather

than

inclusiveness

which some see as a way of inclusiveness

,^ which

some^

see^ as^

a^ way^ of

bringing

people

together

h^

l b l^ f

l f

-^ These

personal

beliefs,

perception

and^ life

experience

often

present

barriers for

full

inclusion

and^ participation

in^ the

workforce.

Meysam^ Manesh

14

Challenges in Managing Diversity 3 R^ i t

t^

Ch^

Alth^

h^ l

3.^ Resistance

to^ Change

—Although

employee

diversity

is^ a^ fact

of^ life,

the^ dominant

groups

in^ organizations

are^ still

composed

of^ white

men.^ Some

argue^

that^ a^

long‐standing g^

g^

g

corporate

culture

is^ very

resistant

to^ change

and that this resistance is a

major roadblock

and^ that

this^ resistance

is^ a^ major

roadblock

for^ women

and^ minorities

seeking

to^ survive

and prosper in a corporate settingand^ prosper

in^ a^ corporate

setting

Meysam^ Manesh

16

Challenges in Managing Diversity 4 G^

C h^ i

& I t^

l

4.^ Group

Cohesiveness

&^ Interpersonal

Conflict

—Although

employee

diversity

can

lead^ to

greater

creativity

and^ better

problem

solving,

it^ can^

also^ lead

to^ open

conflict

and

g,^

p

chaos^

if^ there

is^ mistrust and

lack^ of

respect

among groupsamong

groups

Meysam^ Manesh

17

Challenges in Managing Diversity 6.^ Resentment

—This^

can^ occur

when^

the

perception

is^ that

groups

are^ not

being

p^ p

g^ p^

g

treated

fairly ,

which

can^ lead

to^ reduction

in

productivity

and^ increase in turnover productivity

and^ increase

in^ turnover

-^ Forced

diversity

by^ law,

women

and^ minorities

k^

l^ h

are^ not

taken^

seriously,

white

men^ may

frustrate

because

of^ unfair

advantage

of

minorities

and^ women Meysam^ Manesh

19

Challenges in Managing Diversity

i^

h^ i

l i

7.^ Retention

—The^

main^ complaint

among

female

and^ minority

employees

is^ that

they

lack^ career

growth

opportunities

-^ The

perception

that^ their

upward

mobility

is

p^ p

p^

y

neutralize

grows

stronger

at^ higher

levels

as

women

and^ minorities

bump

up^ against

the p^ p^ g

glass^ ceiling

,^ an^ invisible

barrier

in^ the

organization that prevents them from rising toorganization

that^ prevents

them^

from^ rising

to

a^ higher

position. Meysam^ Manesh

20