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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Business Unit number and title Unit 3: Professional Practice Submission date 12/10/ Date Received 1st submission
Re-submission Date Date Received 2nd submission Group number: Student names & codes Final scores Signatures
- NGUYEN HOANG LONG (^) HoangLong
- HUA HA SON (^) HaSon
- TRAN SON PHU QUi (^) PhuQui
- NGUYEN MINH NHAT (^) MinhNhat Class SE06202 Assessor name NGUYEN BAO QUOC Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. P1 P2 P3 P4 M1 M2 M3 D1 D
OBSERVATION RECORD
Student 1 HUA HA SON Description of activity undertaken Assessment & grading criteria How the activity meets the requirements of the criteria Student signature: Date: Assessor signature: Date: Assessor name:
Student 3 TRAN SON PHU QUI Description of activity undertaken Assessment & grading criteria How the activity meets the requirements of the criteria Student signature: Date: Assessor signature: Date: Assessor name:
Student 4 NGUYEN MINH NHAT Description of activity undertaken Assessment & grading criteria How the activity meets the requirements of the criteria Student signature: Date: Assessor signature: Date: Assessor name:
TABLE OF CONTENT
LIST OF TABLES AND FIGURES
- TABLE OF CONTENT
- LIST OF TABLES AND FIGURES
- INTRODUCTION
- COMMUNICATION SKILLS TO A TARGET AUDIENCE (LO1) CHAPTER 1: DEMONSTRATE A RANGE OF INTERPERSONAL AND TRANSFERABLE
- Different communication styles and formats. (P1)
- 1 The definition of communication.
- 1.2. Verbal communication
- show effective time-management skills in planning an event. (P1&P2) 2. Demonstrate effective design and delivery of a training event for a given target audience and
- 2.1. The definition and importance of time management.
- 2.2. Planning a training event
- SCENARIOS (lO2) CHAPTER 2 APLY CRITICAL REASONING AND THINKING TO A RANGE OF PROBLEM-SOLVING
- event. (P3) 3. Demonstrate the use of different problem-solving techniques in the design and delivery of an
- 3.1. The definition of problem-solving skills
- 3.2. Some problem-solving techniques
- 3.3. Problems and solutions in the event and teamwork.
- (P4) 4. Demonstrate that critical reasoning has been applied to the design and delivery of the event.
- 4.1. Definition and the importance of critical reasoning
- 4.2. Apply to given solution.
- CONCLUSION
- REFERENCE
- Table 1 October 2,2023 TABLE
- Table 2 : October 3,2023
- Table 3 October 4,2023
- Table 4 October 5,2023
- Table 5 Estimated budget of the training program
- Figure 1 : Communication (UNICA, 2022) FIGURES
- Figure 2 Verbal communication (MY, 2022)
- Figure 3 Non-verbal communication (ATPMedia, 2023)
- Figure 4 time management (Lutkevich, 2023)
- Figure 5 Timeline
- Figure 6 google map
- Figure 7 Room 102, floor 1st- Fpt soft-ware DaNang
- Figure 8 Calendar (24STORE, 2022)
- Figure 9 Overview of program time
- Figure 10 Problem Solving (PACE, 2022)
- Figure 11 Pareto Analysis (80/20 Rule) (AZMI, 2017)
- Figure 12 : 5 Whys(TULIP, 2022)
- Figure 13 : Fish-bone technique.(ADMIN, 2023)
- Figure 14 5W1H (DREAMSTIME, 2023)
- Figure 15 Critical thinking (DREAMSTIME, 2023)
CHAPTER 1: DEMONSTRATE A RANGE OF INTERPERSONAL AND TRANSFERABLE COMMUNICATION
SKILLS TO A TARGET AUDIENCE (LO1)
1. Different communication styles and formats. (P1) 1. 1 The definition of communication. Communication is the process of conveying information, ideas, and meanings between different individuals, groups, or organizations. It is the way we communicate and interact with each other to share information, understand and be understood, build relationships and achieve common goals.(UNICA, 2022) Figure 1 : Communication (UNICA, 2022) 1.2. Verbal communication Verbal communication can be understood as a type of oral communication where information is exchanged between people verbally. It involves the exchange of information through oral conversations, presentations, speeches, phone calls, video conferences, emails, chats, and any other form of language-based communication. Every interaction that uses speech or writing can be considered communication verbal. Verbal communication allows people to express their thoughts, opinions, feelings and intentions and build relationship
Figure 2 Verbal communication (MY, 2022) Example: when you talk to others about your work plans, you can send an email with specific information about the job or participate in an online meeting to discuss the job face-to-face by text speech. 1.3. Non-verbal communication Non-verbal communication is the use of visual or nonverbal signals such as facial expressions, eye or body movements, gestures, etc. without saying.(SMITH, 2023) Figure 3 Non-verbal communication (ATPMedia, 2023)
Importance of time management Overall, there are 5 reasons of time management: Calculate productivity Effective time management allows individuals to prioritize tasks and allocate the appropriate amount of time to complete them effectively. This leads to increased productivity as it helps individuals stay focused and avoid wasting time on unimportant activities and can complete more work in less time Reduce stress Poor time management can cause stress, anxiety and pressure. When you have a plan or schedule, you know what you need to do and when you need to do it, reducing the uncertainty and pressure of final deadlines. Effective time management helps you stay organized, helping to reduce stress. Improve decision making Time management allows individuals to spend enough time to gather information, analyze options, and make informed decisions. With good time management, people have the opportunity to think deeply and make prepared decisions, leading to better results. Enhance work-life balance Proper time management helps individuals create a better balance between work and personal life By effectively planning and organizing tasks, individuals can allocate time to their personal priorities, such as family, hobbies or self-care. You can also avoid overwork and burnout, leading to a more fulfilling and balanced life Achieving goals Time management plays an important role in achieving short-term and long-term goals.
By setting specific goals, breaking them down into manageable tasks, and allocating appropriate time, individuals can stay focused and track progress. Effective time management consistently leads to successful goal completion and increased motivation 2.2. Planning a training event a. Name of the program: Front-end Intern Training Program b. Goals of the program: Our program's objective is for interns to utilize HTML and CSS in their work and to have a good understanding of the ideas and characteristics of these languages after finishing the training session work at the business .To assist interns rapidly become acquainted with the business culture, our curriculum also offers supplementary training on a few principles and the working culture inside the organization. (^) Interns can achieve the following goals during their training period: Interns may create basic static web pages by utilizing fundamental HTML tags such as heading, paragraph, picture, link, list, table, and form. Interns are capable of styling basic CSS to enhance the appearance of a website's interface, including color, font, margin, padding, display, and position. Interns use responsive design to create websites that look good across a range of platforms. Interns finish the last project, which involves creating a website that complies with design specifications for things like color scheme, layout, content, and photos. In order to perform well, interns are aware of the corporate culture and work procedures. The interns evaluated how satisfied they were with the caliber of the training course. c. Participants: The participants here will be a group of 4 interns Le Quy Hai, Ngo Nguyen Nhat Linh, Pham Van Nhat Duy, Hoang Van Dong who have applied for the position of Front-end intern for the software company FPT Software.
Figure 6 google map Figure 7 Room 102, floor 1st- Fpt soft-ware DaNang f. Agenda: The training event is required to last in 4 days. Day 1: Introduction and HTML Basics Morning: (person in charge: Mr. Nguyen Hoang Long as a Senior) 9:00 - 9:30: Introduction to the training course and learning objectives. 9:30 - 10:30: What is HTML and its basic structure. 10:30 - 10:45: Break time. 10:45 - 12:00: Practice - Create a simple website using HTML. Afternoon: (person in charge: Mr. Nguyen Hoang Long as a Senior) 12:00 - 13:00: Lunch break. 13:00 - 14:30: Continue with HTML - Tags, basic characteristics, and practical instructions. 14:30 - 15:30: Test, feedback, and fix errors. Day 2: Advanced HTML and Getting Started with CSS Morning: (person in charge: Mr. Nguyen Hoang Long as a Senior) 9:00 - 10:30 : Continue with HTML - Forms, multimedia, and practice. 10:30 - 10:45: Break time. 10:45 - 12:00: Getting started with CSS - Introduction, basics, and options.
Afternoon: (person in charge: Mr. Nguyen Hoang Long as a Senior) 12:00 - 13:00: Lunch break. 13:00 - 14:30: Continue with CSS - Basic effects and practice 14:30 - 15:30: Apply knowledge of CSS to the Web page created the previous day to have a more general overview of the knowledge just learned. Day 3: Advanced CSS and Responsive Design Morning: (person in charge: Mr. Nguyen Hoang Long as a Senior) 9:00 - 10:30: Advanced CSS - Flexbox and Grid Layout. 10:30 - 10:45: 10:45 - 12:00: Continue with CSS -Break time. Dynamic and Responsive Design. Afternoon: (person in charge: Mr. Nguyen Hoang Long as a Senior) 12:00 - 13:00: Lunch break. 13:00 - 14:30: Practice - Build a mobile-friendly website. 14:30 - 15:30: Test, feedback, and fix errors. Day 4: Summary and Actual Project Morning: (person in charge: Mr. Nguyen Hoang Long as a Senior) 9:00 - 10:30: Summarize knowledge and answer questions. 10:30 - 10:45: Break time. 10:45 - 12:00: Real project - Build a simple website from start to finish with HTML and CSS. Afternoon: (person in charge: Mr. Nguyen Minh Quan as a Speaker and Nguyen Hoang Long as a Senior) 12:00 - 13:00: Lunch break. 13:00 - 14:30: Workshop Disseminating information about company culture and work principles. 14:30 - 15:30: Share project results and final feedback. g. Google calendar for preparing event. Create a Google calendar to schedule sessions and share it with participants. Include session start and end times.
Table 2 : October 3, Timeline for interns on October 4, 2023. Table 3 October 4, Timeline for interns on October 5, 2023.
Table 4 October 5, FTP-software company within 4 days, from October 2 to October 6, 2023, using Google Calendar: Figure 9 Overview of program time
