Cork Institute of Technology
Bachelor of Science in Computing in Information Technology Support – Award
(NFQ – Level 7)
Autumn 2007
Computer Services Management
(Time: 3 Hours)
Answer FIVE questions
All questions carry equal marks
Examiners: Ms. N Gubbins
Mr. J. Greenslade
Mr. J. Walsh
IT Management and Department Structures
1 (a) Today, Information Technology is widely recognized as an integral part of business
operations. However, this recognition brings its own set of challenges. Discuss.
(8 marks)
(b) List the responsibilities of System Administration (4 marks)
(c) The IT Service Manager has overall responsibility for day-to-day running of all of IT
Service Management and this role will be far more operational than that of the Head of
IT. Describe the functions which report directly and indirectly into the IT Service
Manager according to the IT organization structure of a medium-sized IT organization
according to ITIL guidance.
(8 marks)
Facilities Management
2. (a) Service Continuity depend on a successfully thought-out contingency plan. Discuss.
(4 marks)
(b) List the main components of Facilities and Egress Services. (4 marks)
(c) Describe in detail how to implement a data backup strategy within an organization.
(12 marks)
