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CORK INSTITUTE OF TECHNOLOGY
INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ
Semester 2 Examinations 2011/ Module Title: Computer Services Management
Module Code: COMP
School: Science & Informatics
Programme Title: BSc in IT Support
Programme Code: KITSU_7_Y KITSE_7_Y KITMN_8_Y
External Examiner(s): Ann Meagher Internal Examiner(s): Noreen Gubbins
Instructions: Do Question 1 and TWO other questiions
Duration: 2 hours
Sitting: Summer 2012
Requirements for this examination:
Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have received the correct examination paper. If in doubt please contact an Invigilator.
Q1. General Questions
(a) Describe the RFP (Request-For-Proposal) process for the selection and procurement of an IT system. (10 marks)
(b) Outline the process required to ensure software licensing compliance within an organisation. (10 marks)
(c) Explain the term framework and give a brief outline of ISO 27001/27002. (10 marks)
(d) Describe the main role clusters in IT (according to the MOF Team Model). (10 marks)
Q2.Software Selection and Procurement
(a) Outline a process for defining the requirements of an IT system. (10 marks)
(b) Discuss how to evaluate the proposals submitted in response to an RFP for an IT system. (10 marks)
(c) Discuss the important points of concern for the software buyer when negotiating a software contract agreement with a vendor. (10 marks)
