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Typical Software - Computer Services Management - Exam, Exams of Business Management and Analysis

Damodaram Sanjivayya National Law UniversityBusiness Management and Analysis

Main points of this past exam are: Typical Software, Advantages, System Procurement, Data Controller, Data Protection Act, Service Management, Framework, Staff Recruitment, Selection Process, Software Requirements Document

Typology: Exams

2012/2013

Uploaded on 03/28/2013

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CORK INSTITUTE OF TECHNOLOGY
INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ
Autumn Examinations 2012
Module Title: Computer Services Management
Module Code: COMP7003
School: Science & Informatics
Programme Title: BSc in IT Support – Year 3
BSc (Hons) in IT Management – Year 2
Programme Code: KITSU_7_Y3
KITSE_7_Y3
KITMN_8_Y2
External Examiner(s): Ms Ann Meagher
Internal Examiner(s): Ms Noreen Gubbins
Instructions: Complete Question 1 and TWO other questions.
Duration: 2 hours
Sitting: Autumn 2012
Requirements for this examination:
Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have
received the correct examination paper.
If in doubt please contact an Invigilator.
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CORK INSTITUTE OF TECHNOLOGY

INSTITIÚID TEICNEOLAÍOCHTA CHORCAÍ

Autumn Examinations 2012

Module Title: Computer Services Management

Module Code: COMP School: Science & Informatics Programme Title: BSc in IT Support – Year 3 BSc (Hons) in IT Management – Year 2 Programme Code: KITSU_7_Y KITSE_7_Y KITMN_8_Y External Examiner(s): Ms Ann Meagher Internal Examiner(s): Ms Noreen Gubbins Instructions: Complete Question 1 and TWO other questions. Duration: 2 hours Sitting: Autumn 2012 Requirements for this examination: Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have received the correct examination paper. If in doubt please contact an Invigilator.

Q1. General Questions (a) Discuss when RFPs are used and the advantages of using an RFP (Request for Proposal) for system procurement. (10 marks) (b) Discuss the main legal responsibilities of a Data Controller under the Data Protection Act in relation to the information that is stored on computer about individuals? (10 marks) (c) Describe in detail the ITIL framework for IT Service Management. (10 marks) (d) Outline a typical IT staff recruitment and selection process. (10 marks) Q2.Software Selection and Procurement (a) Discuss the structure of a Software Requirements document. (10 marks) (b) Discuss the key members of a Software Procurement Project team? (10 marks) (c) Contrast the goals and concerns of the typical software buyer with the typical software supplier’s goals at the outset of a software contract negotiation process. (10 marks)