IAED ETC certification test
The acronym CAD stands for what - correct answer Computer Aided Dispatch
The technology that has reduce TDD/TTY is - correct answer Text to 911
What does CYMBALS stand for - correct answer Color, year, make/model, body style,
accessories, license, state
ANI and ALI stand for - correct answer Automatic Number Identification, Automatic
Location Identification
Clear speech - correct answer The speech used when multiple agencies work
together does not include codes or acronyms
The first info collected is - correct answer Address, ask them to repeat it back
3rd part caller - correct answer Someone who sees it and calls it in but has no
relationship or further information for the incident
Gap theory - correct answer Silence that causes anxiety during a call can be filled
with an explanation as to what the call taker is doing
Hysteria threshold - correct answer The point when a caller looses all control and is
no longer capable of following instructions
Repetitive persistence - correct answer Saying the exact thing over and over with an
instruction and a reason
Dispatch danger zones - correct answer Errors and omissions that may lead to
complaints and law suits
