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IAED ETC exam with answers
In order to become a successful emergency Telecommunicator, a combination of the following is required: A. training and temperament B. vision and values C. Time and interest - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. training and temperament If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. False The IAED enforces the code of ethics by withholding or revoking the certifications of those who fail to agree, uphold, the standards. A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. True When face with an ethical dilemma in the communication center, the ETC should FIRST: A. ask the nearest coworker for help B. consult his or her attorney C. follow establish protocol procedure and policy
D. follow his or her instincts - .... 🔰 VERIFIED ANSWERS.... ✔✔ C. follow establish protocol procedure and policy A procedure that has been highly defined, structured, and placed into a reference system is known as a: A. protocol B. Guideline C. Logarithm D. policy - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. protocol In this course, the "three P's" is referred to: A. politeness, privilege, and politics B. Professionalism, priorities, and Public service C. Protocol, procedure, and policy D. party (the caller), pre-arrival instructions, and post dispatch instructions - .... 🔰 VERIFIED ANSWERS.... ✔✔ C. Protocol, procedure, and policy Wireless Internet devices connect to the Internet using: A. Fiber- optic cables B. wi-Fi C. copper wires D. operators - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. wi-Fi Cell phone networks are divided into specific areas called cells, each with its own:
The technology that allows and ETC to take an automatic number identification number and "dip" it into an address database is called: A. ALI (automatic location identification) B. ALI (accurate location identification) C. ELI(every location identified) D. ELI (emergency location identified) - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. ALI (automatic location identification) what does the acronym CAD stand for? A.Caller advisement documentation B. Communications after disaster C. Computer animated device D. Computer aided dispatch - .... 🔰 VERIFIED ANSWERS.... ✔✔ D. Computer aided dispatch The total number of emergency calls has increased dramatically due to wireless technology. A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. True In the context of the communication process, the "medium" is: A. The volume that is not too loud and not soft B. The center of the message C. The message
D. How the message is conveyed - .... 🔰 VERIFIED ANSWERS.... ✔✔ D. How the message is conveyed In the context of the communication process, "noise" can occur when you're thinking about something else and essentially blocking out most of or all of the incoming message. A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. True Diction refers to: A. The choice of words and phrases to use to communicate B. The speed at which we talk C. producing the sound of speech including articulation and intonation D. The high and low notes produced during speech - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. The choice of words and phrases used to communicate it is good practice for ETCs to try to impress callers by using specialized language. A. true B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. False Active listening requires to ETC's to tune our distractions and focus on the callers message. A. True
A _____ could be a referring agency, an alarm company, or a person that generally lacks personnel, direct knowledge but was asked or told by someone else to summon help. A. First B. Second C. Third D. Fourth - .... 🔰 VERIFIED ANSWERS.... ✔✔ D. Fourth When the ETC needs to verify address/location information provided by the caller, it is recommended that ETC: A. repeat the information back to the caller B. ask the caller to repeat the information C. Move forward with the questioning by skipping verification D. Repeat the address questions to caller using a loud voice - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. ask the caller to repeat the information For the caller, the perceived response time is often not as long as the actual response time A. True B False - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. False The two basic types of customers with whom emergency Telecommunicators must interact A. internal and external B. calm and hysterical C. professionals and amateurs
D. Elderly and young children - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. Internal and external Public trust is fragile and can be severely impaired by one negative experience. A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. True In the context of ETC, ECCS stands for: A. Early childhood communication system B. Elderly customer communication system C. Emotional cohesion and correction score D. emotional content and cooperation score - .... 🔰 VERIFIED ANSWERS.... ✔✔ D. emotional content and cooperation score Study show that the ECCS for most emergency callers is between: A. 1- B. 2- C. 3- D. 4-5 - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. 1- Most emergency number callers are too upset to communicate effectively A. True B False - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. False
D. use active listening to understand the caller better - .... 🔰 VERIFIED ANSWERS.... ✔✔ C. Obtain foreign language support if available When communicating with a caller suffering from hallucinations or delusions, you should challenge the callers false assertion and beliefs. A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. False What effective technique for reducing negative affects of calltaking gaps is to: A. Filling the gap with music or casual conversation B. Tell the caller what you are doing and why C. ignore the gaps-The color won't be anxious about them if you're not D. tell the car just to keep talking - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. Tell the caller what you are doing and why Emergency number calls can be broadly classified into request for what's three types of services? A. in-progress, just occurred, and past-event B. law-enforcement/police, fire/rescue, and emergency medical services C. Call classification, protocol and time categories D. ECHO, DELTA, and CHARLIE - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. law-enforcement/police, fire/rescue, and emergency medical services
The priority level of a call is determined by: A. Emergency telecommunicators B. The number of people involved in the incident C. Protocol, procedure, and policy D. the caller - .... 🔰 VERIFIED ANSWERS.... ✔✔ C. Protocol, procedure, and policy Law-enforcement/police situations tend to be dynamic in nature. A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. True Law-enforcement/police calls are sorted into which three categories based on the time of occurrence? A. Call classification, protocol, and procedures B. In progress, just occurred, and pass event C. Law-enforcement/police, fire/rescue, emergency medical services D. Anticipated, just missed, and assumed - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. In progress, just occurred, and pass event For many law-enforcement/police calls, the most important characteristics of event is: A. How upset the caller is B. How cooperative the caller is C. The exact location of the incident
B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. True Excited delirium is very rare but potentially fatal condition that causes: A. Lasting inability to stand or communicate B. Bizarre and aggressive behavior C. An irrational need to avoid people and noise D. Poor cognitive ability in reoccurring chest pain - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. Bizarre and aggressive behavior perhaps more than any other service, fire/rescue response depend on: A. Fast call processing B. Excellent customer service C. Accurate call classification D. efficient emergency telecommunicators - .... 🔰 VERIFIED ANSWERS.... ✔✔ C. Accurate call classification fire/rescue situations are unlikely to worsen before responders arrive. A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. False which term refers to a mobile unit that response to the scene of a fire/rescue incident? A. Command vehicle
B. Equipment C. hazmat/hazchem D. apparatus - .... 🔰 VERIFIED ANSWERS.... ✔✔ D. apparatus Call classification involves sorting and prioritizing calls for service based on incident type an urgency A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. True The incident command system is a standardized and hierarchical approach to the: A.Dispatching of emergency fire/rescue responders B. Command control and coordination of emergency responses C. Fear in anticipation of the spread of structural fires D. Computer aided dispatch of fire/rescue vehicles - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. Command control and coordination of emergency responses The basic fire apparatus that is a self-contained pump used for pumping water through hoses to extinguish the fire is called A. Engine or pumper B. Brush truck C. Command or communication vehicle D. tanker or air tanker - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. Engine or pumper
A. Animal bites or attacks, burns, eye injuries, falls and GSW B. Airway positioning, CPR, splinting, dressing, and other initial first aid care C.The need for protocols to ensure accurate call classification D. Cardiac monitoring, advanced airway maintenance, and the administration of drugs - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. Airway positioning, CPR, splinting, dressing, and other initial first aid care training as an EMT or paramedic qualifies a person to be EMD A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. False post dispatch instructions are: A.Entirely optional instructions, to be read at the EMD's discretion B. Scripted, advanced level instructions given by EMD in time critical situations C. Basic level instructions given to the caller by EMD immediately after initiating dispatch D. The initial question the EMD is used to determine the callers chief complaint - .... 🔰 VERIFIED ANSWERS.... ✔✔ C. Basic level instructions given to the caller by EMD immediately after initiating dispatch what is mechanism of injury? A.An incident that involves an acute or chronic illness or other malady
B. The intoxicants consumed by an intoxicated driver C. A response level determined by medical professional and EMD evaluation D. The exchange of forces that results in the injury of the patient
- .... 🔰 VERIFIED ANSWERS.... ✔✔ D. The exchange of forces that results in the injury of the patient which of the following instance would not be properly classified as an assault/sexual assault/stun gun incident. A. The patient was injured in a bar fight. No weapons were involved B.The patient was stabbed with a knife trying to gang initiation C. The patient was raped while on a date with someone she recently met D.The patient was hit several times by a boy with a baseball bat
- .... 🔰 VERIFIED ANSWERS.... ✔✔ B.The patient was stabbed with a knife trying to gang initiation when the initial complaint is a seizure you should use the conversion/seizures call classification regardless of the patient's level cautious and breathing status. A. true B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. true In which of the following scenarios should sick person classification be used. A. The patient is complaining of chest pain B. The patient is vomiting blood
A. True B. False - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. False A basic premises of national incident management systems is that all incidents begin and end locally so: A. State and local authorities should maintain command of the incidents B.Federal authorities to take over commanding major instance as soon as possible C. Emergency telecommunicated should be the main incident commander's D.The federal government should not become involved in anyway
- .... 🔰 VERIFIED ANSWERS.... ✔✔ A. State and local authorities should maintain command of the incidents during a disaster, the incident command system provides an improvement framework for: A. Communication center management and preparedness B. turning fire fighting strategies and safety C. maintaining command, managing resources, and coordinating efforts D. creative problem-solving it out of the box thinking - .... 🔰 VERIFIED ANSWERS.... ✔✔ C. maintaining command, managing resources, and coordinating efforts The Academy recognizes the emergency telecommunicators at the first incident command in disaster situations. A.true
B. false - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. true Under the incident command system organizational structure, individuals from different agencies, departments, or services may assume different roles at various incidents or at various times as a single incident progresses A. true B. false - .... 🔰 VERIFIED ANSWERS.... ✔✔ A. true under the incident command system, the incident command post is the physical location A. from which vehicles and responders are deployed B. from which the incident commander operates C. we are coordinated incident resolution plans are discussed D.At which primary logistics functions for incidents are coordinated and administered - .... 🔰 VERIFIED ANSWERS.... ✔✔ B. from which the incident commander operates under the incident command, the incident Baes is the physical location A. from which vehicles and responders are deployed B. from which the incident commander operates C. we are coordinated incident resolution plans are discussed D.At which primary logistics functions for incidents are coordinated and administered - .... 🔰 VERIFIED ANSWERS.... ✔✔ D.At which primary logistics functions for incidents are coordinated and administered
