User Focus - Human Resource - Lecture Slides, Slides of Human Resource Management

In these Lecture Slides of HRM, the lecturer has illustrated the following major aspects of Human Resource Management : User Focus, Requirements, Analysis, Design, Iteration, Prototyping, Deployment, Usability, User Focus, Cultural Probes

Typology: Slides

2012/2013

Uploaded on 07/26/2013

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Steps …
requirements
what is there and what is wanted
analysis
ordering and understanding
design
what to do and how to decide
iteration and prototyping
getting it right … and finding what is really needed!
implementation and deployment
making it and getting it out there
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Steps …

  • requirements
    • what is there and what is wanted …
  • analysis
    • ordering and understanding
  • design
    • what to do and how to decide
  • iteration and prototyping
    • getting it right … and finding what is really needed!
  • implementation and deployment
    • making it and getting it out there

… but how can I do it all!!

  • limited time ⇒ design trade-off
  • usability?
    • finding problems and fixing them?
    • deciding what to fix?
  • a perfect system is badly designed
    • too good ⇒ too much effort in design

user focus

know your user

personae

cultural probes

know your user

• who are they?

• probably not like you!

• talk to them

• watch them

• use your imagination

example persona

Betty is 37 years old, She has been Warehouse Manager for five years and worked for Simpkins Brothers Engineering for twelve years. She didn’t go to university, but has studied in her evenings for a business diploma. She has two children aged 15 and 7 and does not like to work late. She did part of an introductory in-house computer course some years ago, but it was interrupted when she was promoted and could no longer afford to take the time. Her vision is perfect, but her right-hand movement is slightly restricted following an industrial accident 3 years ago. She is enthusiastic about her work and is happy to delegate responsibility and take suggestions from her staff. However, she does feel threatened by the introduction of yet another new computer system (the third in her time at SBE).

cultural probes

  • direct observation
    • sometimes hard
      • in the home
      • psychiatric patients, …
  • probe packs
    • items to prompt responses
      • e.g. glass to listen at wall, camera, postcard
    • given to people to open in their own environment they record what is meaningful to them
  • used to …
    • inform interviews, prompt ideas, enculture designers

scenarios

• stories for design

  • communicate with others
  • validate other models
  • understand dynamics

• linearity

  • time is linear - our lives are linear
  • but don’t show alternatives