Adapted from the Federal Team Leader’s “Idea-A-Day Guide”, 2001
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CONFLICT RESOLUTION WORKSHEET
Getting to the resolution of conflict involves the true understanding of four elements of the conflict:
1. The Issue.
2. Your Position.
3. The Other Person’s Position.
4. The Context of the Issue.
Use the following set of questions to review these key elements in order to plan and resolve a conflict
you or your team may have.
1. The Issue: Define the issue. What is the real situation? What is the “ideal” situation?
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2. Your Position: Describe the conflict from your point of view. List your needs and wants, your
proposed solution(s), and why you think your solution(s) should work.
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How much power do you have in this conflict?
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How much do you trust this person or each person?
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How important is the resolution of this conflict to you?
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How much time is there to discuss the issues around this conflict?
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List the actual behaviors of the other party that contribute to the conflict.
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