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Brand fans One look at the logo on your T‐shirt and people know that you ‘just do it’. The three stripes on your trainers tell everyone that ‘impossible is nothing’ for you. But those signs send another message to the world. They say clearly that you’re a brand fan. In the past, advertising focused on product quality, but advertisers discovered that people don’t discuss what their sports gear is made of. They talk about Nadal’s victories and Ronaldo’s goals: in other words, experiences. As a result, some companies decided to stop making products and to start creating experiences. Today, factories in the developing world make the products, while the companies make sure that consumers associate their brands with success. This involves using marketing techniques that appeal to their biggest customers: teenagers. Today’s teenagers are relatively wealthy and, consequently, companies work hard to attract their custom through the internet and by sponsoring special events. There are Facebook pages to visit, and events such as pop concerts that provide the ‘lifestyle experiences’ the company wants customers to associate their brand with. In fact, companies want teenagers to see their brands as celebrities, not as products. But a celebrity image can have negative consequences for a brand. News about brands, good or bad, is now celebrity news, not business news. When some companies were discovered using workers in sweatshops, it was headline news. As a result, if companies want people to love their brands, they will have to behave ethically. Otherwise, their fans might stop feeling proud of wearing their logos and take their custom elsewhere.
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